In Case You Missed It

INFORMS Journal Highlights from March 2018

AUTHOR SPOTLIGHT

BERT ZWART

“It is known that Shortest-Remaining-Processing time (SRPT) minimizes delay. The question is, is it possible to find a blind scheduling policy (which is a policy that does not know the sizes of jobs in advance) that matches the growth rate of SRPT in heavy traffic? The answer is no, but we construct a randomized policy that is in some sense optimal.”

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Member, Applied Probability Society (Council 2007-09, International Liaison 2011-13, Prize Committee 2013-16). Winner, Revenue Management and Pricing Section Prize, 2016; Applied Probability Society Erlang Prize, 2008. Area Editor (Stochastic Models), Operations Research, 2009-17. Associate Editor, Mathematics of Operations Research, 2004-13; Operations Research, 2006-08 and 2018-present.
 

Christopher S. Tang

Manufacturing & Service Operations Management
“It is common for companies to source through competitive bidding by inviting suppliers to compete in a reverse auction. However, it is unclear how many ‘qualified’ suppliers would participate when a firm sources a new product unless the firm identifies qualified suppliers and encourages them to participate. This process is time consuming and costly. Is there a better way? In an upcoming Manufacturing & Service Operations Management (M&SOM) paper ‘When to Deploy Test Auctions in Sourcing,’ the authors (Damian R. Beil, Qi (George) Chen, Izak Duenyas, and Brendan D. See) investigate when a firm should first conduct a ‘test’ auction to get a better understanding of incumbent prices by auctioning off a portion of its demand, before deciding how many new suppliers to recruit. Unlike existing auction literature, this paper is the first to consider the use of test auctions to help manage new supplier recruitment and sourcing costs.”

When to Deploy Test Auctions in Sourcing
Damian R. Beil, Qi (George) Chen, Izak Duenyas, Brendan D. See

 

Paul Maglio

Service Science
“Modern service systems, such as those found in healthcare, supply chain, and the public sector, are complex, with value emerging through interactions among vast numbers and networks of stakeholders. In ‘Service Design for Value Networks: Enabling Value Cocreation Interactions in Healthcare,’ Patricio, de Pinho, Teixeira, and Fisk describe an innovative approach to service design that addresses specifically the challenge of designing services to create value among networks of actors, including customers, providers, suppliers, and others. Whereas traditional service design approaches focus on individual interactions, Patrico and colleagues treat service design as a kind of organizational design problem, demonstrating their method on a large-scale healthcare service case, the national system of electronic health records in Portugal. This paper represents the first broad and comprehensive approach to complex service system design, and I believe it sets a new standard for the future of service design.”

Service Design for Value Networks: Enabling Value Cocreation Interactions in Healthcare
Lia Patrício, Nelson Figueiredo de Pinho, Jorge Grenha Teixeira, Raymond P. Fisk

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