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Research Article - Special Issue on Measuring e-Commerce in Net-Enabled Organizations, Part 2 of 2
Businesses as Buildings: Metrics for the Architectural Quality of Internet Businesses
Pages:239–254
Published Online:September 1, 2002
Measuring Switching Costs and the Determinants of Customer Retention in Internet-Enabled Businesses: A Study of the Online Brokerage Industry
Pages:255–274
Published Online:September 1, 2002
e-Commerce Metrics for Net-Enhanced Organizations: Assessing the Value of e-Commerce to Firm Performance in the Manufacturing Sector
Pages:275–295
Published Online:September 1, 2002
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
Pages:296–315
Published Online:September 1, 2002
Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics
Pages:316–333
Published Online:September 1, 2002
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Pages:334–359
Published Online:September 1, 2002
