Driving Supply Chain Transformation Through a Business Process Oriented Approach

In recent years, clients from various industries have been seeking help from IBM in their supply chain transformation to gain competitive advantage. We have developed a comprehensive tool, SmartSCOR, which integrates the cross-industry process standard SCOR (Supply Chain Operations Reference) model and a variety of operations research techniques to facilitate our clients' end-to-end supply chain transformation. SmartSCOR enables structured supply chain modeling as analysis basis and analyzes both static and dynamic aspects of a supply chain. Static analysis includes benchmarking with best practices, root-cause analysis, etc. Dynamic analysis evaluates the performance and robustness of alternative supply chain designs through simulation. SmartSCOR has been successfully applied in IBM customer projects. We present two cases in this paper.

[Service Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by Services Science Global (SSG) from 2009 to 2011 as issues under ISBN 978-1-4276-2090-3.]