Service Science Editorial Board, 2020

EDITOR-IN-CHIEF

Saif Benjaafar

University of Minnesota

DEPARTMENTS AND DEPARTMENT EDITORS

Customer Experience, Behavior, & Decision Making

Tony Haitao Cui, University of Minnesota Özalp Özer, University of Texas at Dallas

Digital Services, Online Platforms, & Social Media

Gad Allon, University of Pennsylvania Ravi Bapna, University of Minnesota

Financial Services & Fintech

Anna Chernobai, Syracuse Unversity

Michael Pinedo, New York University

Healthcare

Pinar Keskinocak, Georgia Institute of Technology

Andrew Schaeffer, Rice University

Marketing of Services & Revenue Management

Guillermo Gallego, Hong Kong University of Science and Technology

Ming Hu, University of Toronto

Retail, Hospitality, Tourism, and Entertainment

Rohit Verma, Cornell University

Service Analytics & Big Data

Georgia Perakis, Massachusetts Institute of Technology

Francis de Véricourt, ESMT Berlin

Service Design & Service Innovation

Guillaume Roels, INSEAD

Aleda Roth, Clemson University

Service Operations

Ger Koole, Vrije Universiteit Amsterdam Serhan Ziya, University of North Carolina

Supply Chain Services & Logistics

Geert-Jan van Houtum, Eindhoven University of Technology

Jeannette Song, Duke University

Urban Services & Mobility

Karan Girotra, Cornell University Yafeng Yin, University of Michigan

Other Topics in Service

Saif Benjaafar, University of Minnesota

ASSOCIATE EDITORS

Ashish Agarwal, University of Texas at Austin

Vishal Agrawal, Georgetown University

Zeynep Aksin Karaesmen, Koç University

Chris Anderson, Cornell University

Gah-Yi Ban, London Business School

Opher Baron, University of Toronto

Michael Barrett, University of Cambridge

Rahul Basole, Accenture

Elena Belavina, Cornell University

Ebru Bish, Virginia Tech

Jeanette Blomberg, IBM Research, Almaden

Tamer Boyaci, ESMT Berlin

Ryan Buell, Harvard Business School

Gordon Burtch, University of Minnesota

Timothy Chan, University of Toronto

Cynthia Chen, University of Washington

Li Chen, Cornell University

Sunmee Choi, Yonsei University

HaeEun Helen Chun, Cornell University

Morris Cohen, University of Pennsylvania

Filippo Curti, Federal Reserve Bank

Mark Daskin, University of Michigan

Laurens Debo, Dartmouth College

Sarang Deo, Indian School of Business

Michael Dixon, Utah State University

Adam Elmachtoub, Columbia University

Nikolas Geroliminis, EPFL

Jose Guajardo, University of California, Berkeley

Haresh Gurnani, Wake Forest University

Pavithra Harsha, IBM Research

Zhongsheng Hua, Zhejiang University

Krishnamurthy Iyer, Cornell University

Baojun Jiang, Washington University in St. Louis

Oualid Jouini, Ecole Centrale Paris

P. K. Kannan, University of Maryland

Stelios Kavadias, University of Cambridge

Sang Kim, Yale University

Rene de Koster, Erasmus University

Simge Küçükyavuz, University of Washington

Donald Lee, Emory University

Grace Lin, Institute for Information Industry

Ho-Yin Mak, University of Oxford

Stefan Minner, Technical University of Munich

Velibor Misic, University of California, Los Angeles

Marco Nie, Northwestern University

Omid Nohadani, Northwestern University

Nikolay Osadchiy, Emory University

Rhonda Righter, University of California, Berkeley

Soroush Saghafian, Harvard University

Siqian Shen, University of Michigan

Pengyi Shi, Purdue University

Hyoduk Shin, University of California, San Diego

Steve Shugan, University of Florida

Bradley Staats, University of North Carolina

Peng Sun, Duke University

Wei Sun, IBM Research

Gary Thompson, Cornell University

Nikolaos Trichakis, Massachusetts Institute of Technology

Mark Van Oyen, University of Michigan

Sriram Venkataraman, University of South Carolina

Liana Victorino, University of Victoria

Zizhuo Wang, University of Minnesota

Xiaole Wu, Fudan University

Lizhen Xu, Georgia Institute of Technology

Yuqian Xu, University of Illinois at Urbana-Champaign

Candace Yano, University of California, Berkeley

Song Yao, University of Minnesota

Yimin Yu, City University of Hong Kong

Karen Zheng, Massachusetts Institute of Technology

Sean Zhou, The Chinese University of Hong Kong

ADVISORY BOARD

Margaret Brandeau, Stanford University

Richard Chase, University of Southern California

Brenda Dietrich, Cornell University

Frances Frei, Harvard Business School

David Gann, Imperial College, London

Patrick Harker, Federal Reserve Bank of Philadelphia

Cheng Hsu, Rensselaer Polytechnic Institute

Uday Karmarkar, University of California, Los Angeles

Richard Larson, Massachusetts Institute of Technology

Robin G. Qiu, Pennsylvania State University

Aleda Roth, Clemson University

James Tien, University of Miami

Irving Wladawsky-Berger, American Academy of Arts and Sciences