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Available Issues

December 4, 2012 - June 17, 2026

Available Issues

December 4, 2012 - June 17, 2026

Research Articles

Are All Smiles Perceived Equal? The Role of Service Provider’s Gender

Pages:1–7

Published Online:March 11, 2020

https://doi.org/10.1287/serv.2019.0252

Preview Abstract
Designing Observation Units for Heart Failure Patients: Capacity and Patient Flow Considerations

Pages:8–25

Published Online:March 11, 2020

https://doi.org/10.1287/serv.2019.0255

Preview Abstract
Discovering Call Interaction Fluency: A Way to Improve Experiences with Call Centres

Pages:26–42

Published Online:March 12, 2020

https://doi.org/10.1287/serv.2019.0251

Preview Abstract

Editorial Board

Free Access
Service Science Editorial Board, 2020

Pages:C3–C3

Published Online:March 31, 2020

https://doi.org/10.1287/serv.2020.eb.v12.n1

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