Editorial Column—Shared Services: Libraries, Universities and More

[Excerpt] Name three service sectors whose costs to customers have exceeded the rate of inflation by more than a factor of three: health care, higher education and some sectors of government. The public is becoming exasperated and involved. Isn't it time to rethink some of the decades long (and in some cases, centuries long) traditional organizational forms in these heretofore protected sectors?

[Service Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by Services Science Global (SSG) from 2009 to 2011 as issues under ISBN 978-1-4276-2090-3.]