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Available Issues

December 4, 2012 - June 17, 2026

Available Issues

December 4, 2012 - June 17, 2026

Editorial Column

Editorial Column—Shared Services: Libraries, Universities and More

Pages:i–iv

Published Online:June 1, 2011

https://doi.org/10.1287/serv.3.2.i

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Research Article

A Service Perspective on the Marketization of Undergraduate Education

Pages:110–126

Published Online:June 1, 2011

https://doi.org/10.1287/serv.3.2.110

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Hierarchical Bayes Modeling of the Customer Satisfaction Index

Pages:127–140

Published Online:June 1, 2011

https://doi.org/10.1287/serv.3.2.127

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A SAT View on New Service Development

Pages:141–157

Published Online:June 1, 2011

https://doi.org/10.1287/serv.3.2.141

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The Impact of Operations Performance on Customer Loyalty

Pages:158–171

Published Online:June 1, 2011

https://doi.org/10.1287/serv.3.2.158

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Better Place: A Case Study of the Reciprocal Relations Between Sustainability and Service

Pages:172–181

Published Online:June 1, 2011

https://doi.org/10.1287/serv.3.2.172

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Clues, Flow Channels, and Cognitive States: An Exploratory Study of Customer Experiences with e-Brokerage Services

Pages:182–193

Published Online:June 1, 2011

https://doi.org/10.1287/serv.3.2.182

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