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Editorial Column
Editorial Column—Quantitative Methods in Workforce Management in Service
Pages:i–ii
Published Online:March 1, 2011
Research Article
Discovering Experts, Experienced Persons and Specialists for IT Infrastructure Support
Pages:1–21
Published Online:March 1, 2011
Workforce Planning over the Service Life Cycle
Pages:22–40
Published Online:March 1, 2011
New Project Staffing for Outsourced Call Centers with Global Service Level Agreements
Pages:41–66
Published Online:March 1, 2011
Optimization of Multi-skill Call Centers Contracts and Work-shifts
Pages:67–81
Published Online:March 1, 2011
The Growth and Performance Diagnostics Initiative: A Multi-Dimensional Framework for Sales Performance Analysis and Management
- Moninder Singh, Debarun Bhattacharjya, Léa Deleris, Dmitriy Katz-Rogozhnikov, Mark Squillante, Bonnie Ray, Aleksandra Mojsilovic, Deepika Kakrania, Avijit Saha, Jing Fu, Christian Barrera, Jonathan Richard
Pages:82–98
Published Online:March 1, 2011
Learning Curves and Stochastic Models for Pricing and Provisioning Cloud Computing Services
Pages:99–109
Published Online:March 1, 2011
