Case Article—Machine Learning, Ethics, and Change Management: A Data-Driven Approach to Improving Hospital Observation Unit Operations

• Dessislava Pachamanova

  Corresponding Author

  Dessislava Pachamanova

  [email protected]

  https://orcid.org/0000-0002-1373-1553

  Babson College, Wellesley, Massachusetts 02457;

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  ,
• Vera Tilson

  Vera Tilson

  [email protected]

  https://orcid.org/0000-0001-8917-6122

  Simon Business School, University of Rochester, Rochester, New York 14627;

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  ,
• Keely Dwyer-Matzky

  Keely Dwyer-Matzky

  [email protected]

  Departments of Medicine and Pediatrics, School of Medicine and Dentistry and Golisano Children’s Hospital, University of Rochester Medical Center, Rochester, New York 14642

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