Value Cocreation and Service Systems (Re)Formation: A Service Ecosystems View

References

• Alderson W. Marketing Behavior and Executive Action (1957) (Arno Press, New York) Google Scholar
• Akaka MA, Chandler JD. Practices, processes, positions and propositions: A resource-based approach to value co-creation in value networks. (2010) Paper presented at the Forum on Markets and MarketingSeptember 25(University of Cambridge, Cambridge, UK) Google Scholar
• Akaka MA, Chandler JD. Roles as resources: A social roles perspective of change in value networks. Marketing Theory (2011) 11(3):243–260Crossref, Google Scholar
• Akaka MA, Vargo SL, Lusch RF. An exploration of networks in value cocreation: A service-ecosystems view. Rev. Marketing Res. (2012) 9(Special issue):13–50Crossref, Google Scholar
• Araujo L, Kjellberg H, Spencer R. Market practices and forms: Introduction to the special issue. Marketing Theory (2008) 8(1):5–14Crossref, Google Scholar
• Arthur B. The Nature of Technology: What It Is and How It Evolves (2009) (Free Press, New York) Google Scholar
• Barile S, Polese F. Smart service systems and viable service systems: Applying systems theory to service science. Service Sci. (2010) 2(1/2):21–40Link, Google Scholar
• Belk R. Sharing. J. Consumer Res. (2010) 36(5):715–734Crossref, Google Scholar
• Brown JJ, Reingen PH. Social ties and word-of-mouth referral behavior. J. Consumer Res. (1987) 14(3):350–362Crossref, Google Scholar
• Chandler JD, Vargo SL. Contextualization and value-in-context: How context frames exchange. Marketing Theory (2011) 11(1):35–49Crossref, Google Scholar
• Chandler JD, Wieland H. Embedded relationships: Implications for networks, innovation, and ecosystems. J. Bus. Market Management (2010) 4(4):199–215Crossref, Google Scholar
• Edvardsson B, Tronvoll B, Gruber T. Expanding understanding of service exchange and value co-creation: A social construction approach. J. Acad. Marketing Sci. (2011) 39(2):327–339Crossref, Google Scholar
• Giddens A. The Constitution of Society (1984) (University of California Press, Berkeley) Google Scholar
• Granovetter MS. The strength of weak ties. Amer. J. Sociol (1973) 78(6):1360–1380Crossref, Google Scholar
• Kjellberg H, Helgesson C-F. On the nature of markets and their practices. Marketing Theory (2007) 7(2):137–162Crossref, Google Scholar
• Korkman O, Storbacka K, Harald B. Practices as markets: Value co-creation in e-invoicing. Australasian Marketing J. (2010) 18(4):236–247Crossref, Google Scholar
• Lofland J, Snow D, Anderson L, Lofland LH. Analyzing Social Settings: A Guide to Qualitative Observation and Analysis (2006) (Wadsworth/Thompson Learning, Belmont, CA) Google Scholar
• Maglio P, Spohrer J. Fundamentals of service science. J. Acad. Marketing Sci. (2008) 36(1):18–20Crossref, Google Scholar
• Maglio PP, Kieliszewski CA, Spohrer JC, Maglio PP, Kieliszewski JA, Spohrer JC. Introduction: Why a handbook? Handbook of Service Science (2010) (Springer, New York) 1–7Crossref, Google Scholar
• Ng ICL, Badinelli R, Polese F, Di Nauta P, Löbler H, Halliday S. S-D logic research directions and opportunities: The perspective of systems, complexity, and engineering. Marketing Theory (2012) . ePub ahead of print April 3Google Scholar
• Normann R. Reframing Business: When the Map Changes the Landscape (2001) (John Wiley & Sons, Chichester, UK) Google Scholar
• Orlikowski WJ. The duality of technology: Rethinking the concept of technology in organizations. Organ. Sci. (1992) 3(3):398–427Link, Google Scholar
• Ostrom E. Beyond markets and states: Polycentric governance of complex economic systems. Amer. Econom. Rev. (2010) 100(June):1–33Google Scholar
• Rogers E. Diffusion of Innovations (2003) 5th ed.(Free Press, New York) Google Scholar
• Rouse WB, Basole RC, Maglio PP, Kieliszewski JA, Spohrer JC. Understanding complex product and service delivery systems. Handbook of Service Science (2010) (Springer, New York) 461–480Crossref, Google Scholar
• Schatzki TR. Social Practices: A Wittgensteinian Approach to Human Activity and the Social (1996) (Cambridge University Press, Cambridge, UK) Crossref, Google Scholar
• Sewell WH. A theory of structure: Duality, agency, and transformation. Amer. J. Sociol. (1992) 98(1):1–29Crossref, Google Scholar
• Sherry JF. Gift giving in the anthropological perspective. J. Consumer Res. (1983) 10(2):157–168Crossref, Google Scholar
• Spohrer J, Maglio PP, Maglio PP, Kieliszewski JA, Spohrer JC. Toward a science of service systems: Value and symbols. Handbook of Service Science (2010) (Springer, New York) 157–194Crossref, Google Scholar
• Spohrer J, Maglio P, Bailey J, Gruhl D. Steps toward a science of service systems. Computer (2007) 40(1):71–77Crossref, Google Scholar
• Spohrer J, Vargo SL, Caswell N, Maglio PP. The service system is the basic abstraction of service science. Proc. 41st Hawaii Internat. Conf. System Sciences (HICSS) (2008) Waikoloa, HawaiiCrossref, Google Scholar
• Vargo SL, Akaka MA. Service-dominant logic as a foundation for service science: Clarifications. Service Sci. (2009) 1(1):32–41Link, Google Scholar
• Vargo SL, Lusch RF. Evolving to a new dominant logic for marketing. J. Marketing (2004a) 68(1):1–17Crossref, Google Scholar
• Vargo SL, Lusch RF. The four service marketing myths: Remnants of a goods-based, manufacturing model. J. Service Res. (2004b) 6(4):324–335Crossref, Google Scholar
• Vargo SL, Lusch RF. Service-dominant logic: Continuing the evolution. J. Acad. Marketing Sci. (2008) 36(1):1–10Crossref, Google Scholar
• Vargo SL, Lusch RF. From repeat patronage to value co-creation in service ecosystems: A transcending conceptualization of relationship. J. Bus. Marketing Management (2010) 4(4):169–179Crossref, Google Scholar
• Vargo SL, Lusch RF. It's all B2B … and beyond: Toward a systems perspective of the market. Indust. Marketing Management (2011a) 40(2):181–187Crossref, Google Scholar
• Vargo SL, Lusch RF. Service-dominant logic: Looking ahead. (2011b) Presentation at the Naples Forum on ServiceJune 14--17Isle of Capri, ItalyGoogle Scholar
• Vargo SL, Lusch RF, Akaka MA, Maglio PP, Kieliszewski JA, Spohrer JC. Advancing service science with service-dominant logic: Clarifications and conceptual development. Handbook of Service Science (2010) (Springer, New York) 133–156Crossref, Google Scholar
• Vargo SL, Maglio PP, Akaka MA. On value and value co-creation: A service systems and service logic perspective. Eur. Management J. (2008) 26(3):145–152Crossref, Google Scholar
• Williamson OE. The new institutional economics: Taking stock, looking ahead. J. Econom. Literature (2000) 38(3):595–613Crossref, Google Scholar