Research Article

How Can Achievement Induce Loyalty? A Combination of the Goal-Setting Theory and Flow Theory Perspectives

Pages:183–194

Published Online:July 13, 2012

https://doi.org/10.1287/serv.1120.0016

Planning for an Aging Fleet of Shuttle Vehicles with Simulation

Pages:195–206

Published Online:July 13, 2012

https://doi.org/10.1287/serv.1120.0017

Value Cocreation and Service Systems (Re)Formation: A Service Ecosystems View

Pages:207–217

Published Online:August 9, 2012

https://doi.org/10.1287/serv.1120.0019

Metamodel for Service Analysis and Design Based on an Operational View of Service and Service Systems

Pages:218–235

Published Online:August 22, 2012

https://doi.org/10.1287/serv.1120.0020

Service Commitment Strategy and Pricing Decisions in Retail Supply Chains with Risk-Averse Players

Pages:236–252

Published Online:August 22, 2012

https://doi.org/10.1287/serv.1120.0021

Multilevel Simulations of Health Delivery Systems: A Prospective Tool for Policy, Strategy, Planning, and Management

Pages:253–268

Published Online:August 22, 2012

https://doi.org/10.1287/serv.1120.0022

E-procurement Service Provider Selection—An Analytic Network Process-Based Group Decision-Making Approach

Pages:269–294

Published Online:September 1, 2012

https://doi.org/10.1287/serv.1120.0024

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