COVID-19 and Hotel Productivity Changes: An Empirical Analysis Using Malmquist Productivity Index

Published Online:https://doi.org/10.1287/serv.2021.0283

References

  • Ashrafi A, Seow HV, Lee LS, Lee CG (2013) The efficiency of the hotel industry in Singapore. Tourism Management 37:31–34.CrossrefGoogle Scholar
  • Assaf AG, Agbola FW (2011) Total productivity in the Australian hotel industry: Estimating and bootstrapping Malmquist indices. Tourism Anal. 16(3):295–304.CrossrefGoogle Scholar
  • Assaf AG, Magnini V (2012) Accounting for customer satisfaction in measuring hotel efficiency: Evidence from the US hotel industry. Internat. J. Hospitality Management 31(3):642–647.CrossrefGoogle Scholar
  • Assaf AG, Tsionas M (2018) The estimation and decomposition of tourism productivity. Tourism Management 65:131–142.CrossrefGoogle Scholar
  • Baker M, Riley M (1994) New perspectives on productivity in hotels: Some advances and new directions. Internat. J. Hospitality Management 13(4):297–311.CrossrefGoogle Scholar
  • Barros CP (2005) Evaluating the efficiency of a small hotel chain with a Malmquist Productivity Index. Internat. J. Tourism Res. 7(3):173–184.CrossrefGoogle Scholar
  • Brotherton B (2004) Critical success factors in UK budget hotel operations. Internat. J. Oper. Production Management 24(9):944–969.CrossrefGoogle Scholar
  • Caves D, Christensen L, Diewert W (1982) The economic theory of index numbers and the measurement of input, output, and productivity. Econometrica 50(6):1393–1414.CrossrefGoogle Scholar
  • Christopoulos A, Dokas I, Katsimardou S, Spyromitros E (2020) The Malmquist productivity measure for UK-listed firms in the aftermath of the global financial crisis. Oper. Res. Internat. J. DOI: https://doi.org/10.1007/s12351-020-00595-1.CrossrefGoogle Scholar
  • Eisen D (2021) Profit matters: Global hotel performance review 2020. Report, HotStats (March 23), https://www.hotstats.com/hotel-industry-resources/profit-matters-global-hotel-performance-review-2020.Google Scholar
  • Färe R, Grosskopf S, Norris M, Zhang Z (1994) Productivity growth, technical progress, and efficiency change in industrialized countries. Amer. Econom. Rev. 84:66–83.Google Scholar
  • Fernández MA, Becerra R (2015) An analysis of Spanish hotel efficiency. Cornell Hospitality Quart. 56(3):248–257.CrossrefGoogle Scholar
  • Filimonau V, Derqui B, Matute J (2020) The COVID-19 pandemic and organisational commitment of senior hotel managers. Internat. J. Hospitality Management 91:102659.CrossrefGoogle Scholar
  • Fuentes HJ, Grifell-Tatjé E, Perelman S (2001) A parametric distance function approach for Malmquist Productivity Index estimation. J. Productivity Anal. 15:79–94.CrossrefGoogle Scholar
  • González-Rodriguez MDR, Martín-Samper R, Giuliani AC (2015) Evaluating the efficiency progress with technology in a Spanish hotel chain. Revista de Administração de Empresas 55(5):551–562.CrossrefGoogle Scholar
  • Grönroos C, Ojasalo K (2004) Service productivity: Towards a conceptualization of the transformation of inputs into economic results in services. J. Bus. Res. 57(4):414–423.CrossrefGoogle Scholar
  • Hao F, Xiao Q, Chon K (2020) COVID-19 and China’s hotel industry: Impacts, a disaster management framework, and post-pandemic agenda. Internat. J. Hospitality Management 90:102636.CrossrefGoogle Scholar
  • Honma S, Hu JL (2012) Analyzing Japanese hotel efficiency. Tourism Hospitality Res. 12(3):155–167.CrossrefGoogle Scholar
  • Huang Y, Mesak HI, Hsu MK, Qu H (2012) Dynamic efficiency assessment of the Chinese hotel industry. J. Bus. Res. 65(1):59–67.CrossrefGoogle Scholar
  • Hwang SN, Chang TY (2003) Using data envelopment analysis to measure hotel managerial efficiency change in Taiwan. Tourism Management 24(4):357–369.CrossrefGoogle Scholar
  • Jiang Y, Wen J (2020) Effects of COVID-19 on hotel marketing and management: A perspective article. Internat. J. Contemporary Hospitality Management 32(8):2563–2573.CrossrefGoogle Scholar
  • Kao C, Liu ST (2016) A parallel production frontiers approach for intertemporal efficiency analysis: The case of Taiwanese commercial banks. Eur. J. Oper. Res. 255(2):411–421.CrossrefGoogle Scholar
  • Kilic H, Okumus F (2005) Factors influencing productivity in small island hotels: Evidence from Northern Cyprus. Internat. J. Contemporary Hospitality Management 17(4):315–331.CrossrefGoogle Scholar
  • Kim S (2011) Factor determinants of total factor productivity growth in the Malaysian hotel industry: A stochastic frontier approach. Cornell Hospitality Quart. 52(1):35–47.CrossrefGoogle Scholar
  • Kim JY, Canina L (2011) Competitive sets for lodging properties. Cornell Hospitality Quart. 52(1):20–34.CrossrefGoogle Scholar
  • Kim C, Chung K (2020) Measuring customer satisfaction and hotel efficiency analysis: An approach based on data envelopment analysis. Cornell Hospitality Quart., ePub ahead of print August 10, DOI: https://doi.org/10.1177/1938965520944914.CrossrefGoogle Scholar
  • Kim SS, Kim J, Badu-Baiden F, Giroux M, Choi Y (2021) Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic. Internat. J. Hospitality Management 93:102795.CrossrefGoogle Scholar
  • Krishnan V, Mann R, Seitzman N, Wittkamp N (2020) Hospitality and COVID-19: How long until ‘No Vacancy’ for US hotels? McKinsey & Company (June 10), https://www.mckinsey.com/industries/travel-logistics-and-transport-infrastructure/our-insights/hospitality-and-covid-19-how-long-until-no-vacancy-for-us-hotels.Google Scholar
  • Law R, Sun S, Chan ICC (2019) Hotel technology: A perspective article. Tourism Rev. 75(1):286–289.CrossrefGoogle Scholar
  • Lopez D, Badinelli R, Renedo CF (2013) A model for estimating productivity in service systems Service Sci. 5(2):179–192.LinkGoogle Scholar
  • Luo H, Yang Y, Law R (2014) How to achieve a high efficiency level of the hotel industry? Internat. J. Contemporary Hospitality Management 26(8):1140–1161.CrossrefGoogle Scholar
  • Malmquist S (1953) Index numbers and indifference curves. Trabajos de Estatistica 4(1):209–242.CrossrefGoogle Scholar
  • Manasakis C, Apostolakis A, Datseris G (2013) Using data envelopment analysis to measure hotel efficiency in Crete. Internat. J. Contemporary Hospitality Management 25(4):510–535.CrossrefGoogle Scholar
  • Medlik S (1988) Tourism and Productivity (British Tourism Authority/English Tourist Board, London).Google Scholar
  • Oukil A, Channouf N, Al-Zaidi A (2016) Performance evaluation of the hotel industry in an emerging tourism destination: The case of Oman. J. Hospitality Tourism Management 29:60–68.CrossrefGoogle Scholar
  • Perrigot R, Cliquet G, Piot-Lepetit I (2009) Plural form chain and efficiency: Insights from the French hotel chains and the DEA methodology. Eur. Management J. 27(4):268–280.CrossrefGoogle Scholar
  • Peypoch N, Song Y, Zhang L (2021) The nature of technological change in the Chinese hotel sector. J. Hospitality Tourism Res. 45(1):151–170.CrossrefGoogle Scholar
  • Pillai SG, Haldorai K, Seo WS, Kim WG (2021) COVID-19 and hospitality 5.0: Redefining hospitality operations. Internat. J. Hospitality Management 94:102869.CrossrefGoogle Scholar
  • Pulina M, Detotto C, Paba A (2010) An investigation into the relationship between size and efficiency of the Italian hospitality sector: A window DEA approach. Eur. J. Oper. Res. 204(3):613–620.CrossrefGoogle Scholar
  • Sangster A (2001) The importance of technology in the hotel industry. Travel Tourism Analyst 3:43–56.Google Scholar
  • Shang JK, Wang FC, Hung WT (2010) A stochastic DEA study of hotel efficiency. Appl. Econom. 42(19):2505–2518.CrossrefGoogle Scholar
  • Shaw WN (1988) Productivity improvement: An important issue for private and public sector organisations. Internat. J. Oper. Production Management 8(7):42–53.CrossrefGoogle Scholar
  • Shephard RW (1970) Theory of Cost and Production Functions (Princeton University Press, Princeton, NJ).Google Scholar
  • Shin H, Kang J (2020) Reducing perceived health risk to attract hotel customers in the COVID-19 ppandemic era: Focused on technology innovation for social distancing and cleanliness. Internat. J. Hospitality Management 91:102664.CrossrefGoogle Scholar
  • Song H, Dwyer L, Li G, Cao Z (2012) Tourism economics research: A review and assessment. Ann. Tourism Res. 39(3):1653–1682.CrossrefGoogle Scholar
  • Sun S, Lu WM (2005) Evaluating the performance of the Taiwanese hotel industry using a weight slacks-based measure. Asia-Pacific J. Oper. Res. 22(04):487–512.CrossrefGoogle Scholar
  • Tone K. Malmquist production index: Efficiency change over time (2004) Cooper WW, Seiford LM, Zhu J, eds. Handbook on Data Envelopment Analysis (Kluwer Academic Publishers, Dordrecht, 203–227. DOI: https://link.springer.com/chapter/10.1007/1-4020-7798-X_8#citeas.CrossrefGoogle Scholar
  • Tzeremes NG (2020) Robust Malmquist productivity measurement: Evidence from Spanish hotel industry during the Great Recession. Internat. J. Productivity Performance Management 70(2):408–426.CrossrefGoogle Scholar
  • Victorino L, Verma R, Plaschka G, Dev C (2005) Service innovation and customer choices in the hospitality industry. Managing Service Quality 15(6):555–576.CrossrefGoogle Scholar
  • Wang FC, Hung WT, Shang JK (2006) Measuring the cost efficiency of international tourist hotels in Taiwan. Tourism Econom. 12(1):65–85.CrossrefGoogle Scholar
  • Wu J, Liang L, Song H (2010) Measuring hotel performance using the integer DEA model. Tourism Econom. 16(4):867–882.CrossrefGoogle Scholar
  • Zervas G, Proserpio D, Byers JW (2017) The rise of the sharing economy: Estimating the impact of Airbnb on the hotel industry. J. Marketing Res. 54(5):687–705.CrossrefGoogle Scholar
INFORMS site uses cookies to store information on your computer. Some are essential to make our site work; Others help us improve the user experience. By using this site, you consent to the placement of these cookies. Please read our Privacy Statement to learn more.