Restricted material: Interested instructors please see the Instructor Materials page for access to the restricted materials. To maintain the integrity and usefulness of cases published in ITE, unapproved distribution of the case teaching notes and other restricted materials to any other party is prohibited.
I thank the associate editor and two anonymous reviewers for help in shaping the case study and my student, Soh Jun Hong, whose internship report forms the basis of this case. I also thank my students in OPIM346 who have worked through this case in class.
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