Homeworking and Service Delivery: A Win Win Arrangement?

In order to meet the ever-increasing demands of the market place, many organizations have sought to become more agile and flexible. One potential route to increased flexibility is home working. However, in a service dominant world what is less well considered is the impact of such flexible work practices on co-workers, partners and customers. Some of the human resource management literature provides a positive stance, where both employee and employer benefit from home working arrangements, whereas other studies have challenged and questioned the practice and suggest that the benefits of home working have been overstated. This paper draws on results of a case study investigation to appraise, for the various stakeholders, the qualitative benefits and costs of homeworking.

[Service Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by Services Science Global (SSG) from 2009 to 2011 as issues under ISBN 978-1-4276-2090-3.]