Introduction to the Service Science Special Issue on the Impact of AI on Service Design and Delivery

• Maxime C. Cohen

  Maxime C. Cohen

  [email protected]

  https://orcid.org/0000-0002-0888-9030

  McGill Desautels Faculty of Management, McGill University, Montreal, Quebec H3A 1G5, Canada

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  ,
• Tinglong Dai

  Corresponding Author

  Tinglong Dai

  [email protected]

  Carey Business School, Johns Hopkins University, Baltimore, Maryland 21202

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  ,
• Beibei Li

  Beibei Li

  [email protected]

  https://orcid.org/0000-0001-5466-7925

  Heinz College of Information Systems and Public Policy, Carnegie Mellon University, Pittsburgh, Pennsylvania 15213

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