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Interactive Method for Service Design Using Computer Simulation
- Yuki Makino,
- Kazuo Furuta,
Kazuo Furuta
[email protected]The University of Tokyo, 7-3-1 Hongo, Bunkyo-ku, Tokyo, 113-8656, Japan
- Taro Kanno,
- Shigeki Yoshihara,
Shigeki Yoshihara
[email protected]ANA Strategic Research Institute Co., Ltd., 1-5-2 Higashi-shimbashi, Minato-ku, Tokyo, 105-7133, Japan
- Takamichi Mase
Takamichi Mase
[email protected]ANA Strategic Research Institute Co., Ltd., 1-5-2 Higashi-shimbashi, Minato-ku, Tokyo, 105-7133, Japan
Yuki Makino
, Kazuo Furuta
, Kazuo Furuta
[email protected]The University of Tokyo, 7-3-1 Hongo, Bunkyo-ku, Tokyo, 113-8656, Japan
Taro Kanno
, Shigeki Yoshihara
, Shigeki Yoshihara
[email protected]ANA Strategic Research Institute Co., Ltd., 1-5-2 Higashi-shimbashi, Minato-ku, Tokyo, 105-7133, Japan
Takamichi Mase
Takamichi Mase
[email protected]ANA Strategic Research Institute Co., Ltd., 1-5-2 Higashi-shimbashi, Minato-ku, Tokyo, 105-7133, Japan
Published Online:1 Jun 2009https://doi.org/10.1287/serv.1.2.121

