Modeling the Human Side of Service Delivery
Published Online:1 Sep 2009https://doi.org/10.1287/serv.1.3.154
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Volume 1, Issue 3
September 2009
Pages i-211
Article Information
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- Received:September 09, 2009
- Accepted:November 05, 2009
- Published Online:September 01, 2009
Copyright © 2009, INFORMS
Cite as
Benjamin Schneider, David E. Bowen, (2009) Modeling the Human Side of Service Delivery. Service Science 1(3):154-168.
https://doi.org/10.1287/serv.1.3.154
Keywords
