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Available Issues

December 4, 2012 - June 17, 2026

Available Issues

December 4, 2012 - June 17, 2026

Editorial Column

Editorial Column—Service Innovation: Is it Part of the Service Science Discipline?

Pages:i–iii

Published Online:September 1, 2009

https://doi.org/10.1287/serv.1.3.i

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Research Article

A Customer Liberation Manifesto

Pages:135–141

Published Online:September 1, 2009

https://doi.org/10.1287/serv.1.3.135

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Fostering Creativity in Service Development: Facilitating Service Innovation by the Creative Cognition Approach

Pages:142–153

Published Online:September 1, 2009

https://doi.org/10.1287/serv.1.3.142

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Modeling the Human Side of Service Delivery

Pages:154–168

Published Online:September 1, 2009

https://doi.org/10.1287/serv.1.3.154

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Structural Analysis of a Business Enterprise

Pages:169–188

Published Online:September 1, 2009

https://doi.org/10.1287/serv.1.3.169

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Using Survey Data to Design a RFID Centric Service System for Hospitals

Pages:189–206

Published Online:September 1, 2009

https://doi.org/10.1287/serv.1.3.189

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Communication Paper

Communication Paper—Common Assumptions that are Barriers to Service Improvement

Pages:207–211

Published Online:September 1, 2009

https://doi.org/10.1287/serv.1.3.207

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