Editorial Column

Editorial Column—Education: Our Most Important Service Sector

Pages:i–iii

Published Online:December 1, 2009

https://doi.org/10.1287/serv.1.4.i

Research Article

ER-SERVCOMPSQUAL: A Measure of E-Retailing Service Components Quality

Pages:212–224

Published Online:December 1, 2009

https://doi.org/10.1287/serv.1.4.212

Service-Oriented Entrepreneurship: Service-Dominant Logic in Green Design and Healthcare

Pages:225–240

Published Online:December 1, 2009

https://doi.org/10.1287/serv.1.4.225

Inviting Lead-users from Virtual Communities to Co-create Innovative IS Services in a Structured Groupware Environment

Pages:241–255

Published Online:December 1, 2009

https://doi.org/10.1287/serv.1.4.241

Cloud Software Service: Concepts, Technology, Economics

Pages:256–269

Published Online:December 1, 2009

https://doi.org/10.1287/serv.1.4.256

Multi-Level Coordination and Decision-Making in Service Operations

Pages:270–283

Published Online:December 1, 2009

https://doi.org/10.1287/serv.1.4.270

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