Why Can Some Service Employees Provide Service of a Consistently High Quality While Others Cannot?
- I-Chen Lee,
I-Chen Lee
[email protected]Department of Industrial and Business Management, College of Management, Chang Gung University, Taoyuan 333, Taiwan; and Chang Gung Craniofacial Center, Chang Gung Memorial Hospital, Taoyuan 333, Taiwan
- Jui-fen Rachel Lu,
Jui-fen Rachel Lu
[email protected]Graduate Institute of Business and Management and Department of Health Care Management, College of Management, Chang Gung University, Taoyuan 333, Taiwan
- Ching-Wen Fu,
Ching-Wen Fu
[email protected]Department of Health Care Organization Management, College of Public Health, National Taiwan University, Taipei 100, Taiwan
- Ching-I Teng
Corresponding Author
Ching-I Teng
[email protected]Graduate Institute of Business and Management and Department of Industrial and Business Management, College of Management, Chang Gung University, Taoyuan 333, Taiwan; Department of Rehabilitation, Chang Gung Memorial Hospital, Taoyuan 333, Taiwan; and Department of Business and Management, Ming Chi University of Technology, New Taipei City 243, Taiwan
I-Chen Lee
[email protected]Department of Industrial and Business Management, College of Management, Chang Gung University, Taoyuan 333, Taiwan; and Chang Gung Craniofacial Center, Chang Gung Memorial Hospital, Taoyuan 333, Taiwan
Jui-fen Rachel Lu
[email protected]Graduate Institute of Business and Management and Department of Health Care Management, College of Management, Chang Gung University, Taoyuan 333, Taiwan
Ching-Wen Fu
[email protected]Department of Health Care Organization Management, College of Public Health, National Taiwan University, Taipei 100, Taiwan
Corresponding Author
Ching-I Teng
[email protected]Graduate Institute of Business and Management and Department of Industrial and Business Management, College of Management, Chang Gung University, Taoyuan 333, Taiwan; Department of Rehabilitation, Chang Gung Memorial Hospital, Taoyuan 333, Taiwan; and Department of Business and Management, Ming Chi University of Technology, New Taipei City 243, Taiwan
