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Service Spotlights
Research Articles
Free Access
Pareto Improving Supply Chain Coordination Under a Money-Back Guarantee Service Program
Pages:91–105
Published Online:April 17, 2017
Free Access
Customer Satisfaction as Mediator Between Website Service Quality and Repurchase Intention: An Emerging Economy Case
Pages:106–120
Published Online:May 1, 2017
Free Access
The Impact of a Discharge Holding Area on the Throughput of a Pediatric Unit
Pages:121–135
Published Online:May 1, 2017
Free Access
An Integrated Framework to Understand How Consumer-Perceived Ethicality Influences Consumer Hotel Brand Loyalty
Pages:136–146
Published Online:May 5, 2017
Free Access
Service Technology: Definition and Characteristics Based on a Patent Database
Pages:147–166
Published Online:May 10, 2017
Free Access
Why Can Some Service Employees Provide Service of a Consistently High Quality While Others Cannot?
Pages:167–180
Published Online:May 10, 2017
