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Service Spotlights
Editorial Column
Free Access
Editorial Column—New Directions in Service Science: Value Cocreation in the Age of Autonomous Service Systems
Pages:1–2
Published Online:February 23, 2017
Cocreating the Customer Service Experience
Free Access
Introduction to the Special Section on Cocreating the Customer Service Experience with High Tech and High Touch
Pages:3–4
Published Online:February 27, 2017
Impact of Service Value on Satisfaction and Repurchase Intentions in Business-to-Business Cloud Computing
Pages:5–13
Published Online:March 2, 2017
The Dynamics of Consumer Engagement with Mobile Technologies
Pages:36–49
Published Online:March 15, 2017
Brand Experience and Emotional Attachment in Services: The Moderating Role of Gender
Pages:50–61
Published Online:March 15, 2017
Naples Forum on Service
Free Access
Introduction to the Naples Forum on Service Special Section
Pages:62–62
Published Online:March 15, 2017
Modeling and Measuring the Consumer Activities Associated with Value Cocreation: An Exploratory Test in the Context of Education
Pages:63–73
Published Online:March 15, 2017
Determining Service Value: Exploring the Link Between Value Creation and Service Evaluation
Pages:74–90
Published Online:March 15, 2017
