Service Spotlights

Editorial Column

Cocreating the Customer Service Experience

Impact of Service Value on Satisfaction and Repurchase Intentions in Business-to-Business Cloud Computing

Pages:5–13

Published Online:March 2, 2017

https://doi.org/10.1287/serv.2016.0163

An Experience-based Collaborative Service System Model

Pages:14–35

Published Online:March 15, 2017

https://doi.org/10.1287/serv.2016.0162

The Dynamics of Consumer Engagement with Mobile Technologies

Pages:36–49

Published Online:March 15, 2017

https://doi.org/10.1287/serv.2016.0161

Brand Experience and Emotional Attachment in Services: The Moderating Role of Gender

Pages:50–61

Published Online:March 15, 2017

https://doi.org/10.1287/serv.2016.0169

Naples Forum on Service

Modeling and Measuring the Consumer Activities Associated with Value Cocreation: An Exploratory Test in the Context of Education

Pages:63–73

Published Online:March 15, 2017

https://doi.org/10.1287/serv.2016.0156

Determining Service Value: Exploring the Link Between Value Creation and Service Evaluation

Pages:74–90

Published Online:March 15, 2017

https://doi.org/10.1287/serv.2016.0164

Editorial Board

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