Estimating Customer Impatience in a Service System With Unobserved Balking
- Yoshiaki Inoue ,
Yoshiaki Inoue
[email protected]https://orcid.org/0000-0002-2483-7652
Department of Information and Communications Technology, Graduate School of Engineering, Osaka University, Suita, Osaka 565-0871, Japan;
- Liron Ravner ,
Corresponding Author
Liron Ravner
[email protected]https://orcid.org/0000-0002-7359-9793
Department of Statistics, University of Haifa, Haifa 3498838, Israel;Korteweg-de Vries Institute for Mathematics, University of Amsterdam, 1098 XG Amsterdam, Netherlands;
- Michel Mandjes
Michel Mandjes
[email protected]https://orcid.org/0000-0001-6783-4833
Korteweg-de Vries Institute for Mathematics, University of Amsterdam, 1098 XG Amsterdam, Netherlands;EURANDOM, Eindhoven University of Technology, 5612 AZ Eindhoven, Netherlands;Amsterdam Business School, Faculty of Economics and Business, University of Amsterdam, 1018 WB Amsterdam, Netherlands
Yoshiaki Inoue
[email protected]https://orcid.org/0000-0002-2483-7652
Department of Information and Communications Technology, Graduate School of Engineering, Osaka University, Suita, Osaka 565-0871, Japan;
Corresponding Author
Liron Ravner
[email protected]https://orcid.org/0000-0002-7359-9793
Department of Statistics, University of Haifa, Haifa 3498838, Israel;Korteweg-de Vries Institute for Mathematics, University of Amsterdam, 1098 XG Amsterdam, Netherlands;
Michel Mandjes
[email protected]https://orcid.org/0000-0001-6783-4833
Korteweg-de Vries Institute for Mathematics, University of Amsterdam, 1098 XG Amsterdam, Netherlands;EURANDOM, Eindhoven University of Technology, 5612 AZ Eindhoven, Netherlands;Amsterdam Business School, Faculty of Economics and Business, University of Amsterdam, 1018 WB Amsterdam, Netherlands
