Investigating the Relationship Between the Content of Online Word of Mouth, Advertising, and Brand Performance
Published Online:10 Jan 2014https://doi.org/10.1287/mksc.2013.0820
References
- (2008) Building brands. Marketing Sci. 27(6):1036–1054.Link, Google Scholar
- (2010) The long-term effect of marketing strategy on brand sales. J. Marketing Res. 47(5):866–882.Crossref, Google Scholar
- BabyCenter (2009) Talk to mom study. Report, BabyCenter, San Francisco.Google Scholar
- (1969) A new product growth model for consumer durables. Management Sci. 15(5):215–227.Link, Google Scholar
- (1983) Temporal aggregation, the data interval bias, and empirical estimation of bimonthly relations from annual data. Management Sci. 29(1):1–11.Link, Google Scholar
- (1994) Why the Bass model fits without decision variables. Marketing Sci. 13(3):203–223.Link, Google Scholar
- (2007) Wearout effects of different advertising themes: A dynamic Bayesian model of the advertising-sales relationship. Marketing Sci. 26(2):179–195.Link, Google Scholar
- (2012) Dynamic effectiveness of advertising and word of mouth in sequential distribution of new products. J. Marketing Res. 49(4):469–486.Crossref, Google Scholar
- (1978) The stability of benefit segments. J. Marketing Res. 15(3):395–404.Crossref, Google Scholar
- (1987) Are output fluctuations transitory? Quart. J. Econom. 102(4):857–880.Crossref, Google Scholar
- (1994) Meaningful brands from meaningless differentiation: The dependence on irrelevant attributes. J. Marketing Res. 31(3):339–350.Crossref, Google Scholar
- (1994) On Gibbs sampling for state space models. Biometrika 81(3):541–553.Crossref, Google Scholar
- (2006) The effect of word of mouth on sales: Online book reviews. J. Marketing Res. 43(3):345–354.Crossref, Google Scholar
- (2010) The effects of online user reviews on movie box office performance: Accounting for sequential rollout and aggregation across local markets. Marketing Sci. 29(5):944–957.Link, Google Scholar
- (1976) Econometric measurement of the duration of advertising effect on sales. J. Marketing Res. 13(4):345–357.Crossref, Google Scholar
- (2008) The nature and role of affect in consumer behavior. Haugtvedt CP, Herr PM, Kardes FR, eds. Handbook of Consumer Psychology (Psychology Press, New York), 297–348.Google Scholar
- (2008) The dynamics of online word-of-mouth and product sales-an empirical investigation of the movie industry. J. Retailing 84(2):233–242.Crossref, Google Scholar
- (2000) Investigating Communication: An Introduction to Research Methods (Allyn & Bacon, New York).Google Scholar
- (1994) Data augmentation and dynamic linear models. J. Time Ser. Anal. 15(2):183–202.Crossref, Google Scholar
- (1990) Sample-based approaches to calculating marginal densities. J. Amer. Statist. Assoc. 85(410):398–409.Crossref, Google Scholar
- (2004) Using online conversations to study word-of-mouth communication. Marketing Sci. 23(4):545–560.Link, Google Scholar
- (2011) When do people rely on affective and cognitive feelings in judgment? A review. Personality Soc. Psych. Rev. 15(2):107–141.Crossref, Google Scholar
- (2010) Assisting customers through social media. Social ROI (blog), January 17, http://www.roiresearch.com/blog/post/2011/01/17/Assisting-Customers-Through-Social-Media.aspx.Google Scholar
- (1988) Advertising repetition as a component of the viewing environment: Impact of emotional executions on commercial reception. Working paper, University of Wisconsin–Madison, Madison.Google Scholar
- (1983) Advertising and the diffusion of new products. Management Sci. 1(2):1–17.Google Scholar
- Jack Morton (2007) Driving word of mouth advocacy among business executives. White Paper 9, Jack Morton, Boston. http://www.jackmorton.com/pdf/07mktgsurvey.pdf.Google Scholar
- (2005) The psychology of advertising. Brock TC, Green MC, eds. Persuasion: Psychological Insights and Perspectives (Sage, Thousand Oaks, CA), 281–303.Google Scholar
- (1980) Content Analysis: An Introduction to Its Methodology (Sage, Newbury Park, CA).Google Scholar
- (2000) Dynamic hierarchical models: An extension to matrix-variate observations. Comput. Statist. Data Anal. 35(1):11–42.Crossref, Google Scholar
- (1995) Generalizing what is known about temporal aggregation and advertising carryover. Marketing Sci. 14(3, Supplement):G141–G150.Link, Google Scholar
- (2006) Word of mouth for movies: Its dynamics and impact on box office revenue. J. Marketing 70(3):74–89.Crossref, Google Scholar
- (2007) Consumer negative voice and firm-idiosyncratic stock returns. J. Marketing 71(3):75–88.Crossref, Google Scholar
- (2009) Quantifying the long-term impact of negative word of mouth on cash flows and stock prices. Marketing Sci. 28(1):148–165.Link, Google Scholar
- (2002) Assessing when increased media weight of real-world advertisements helps sales. J. Marketing Res. 39(4):391–407.Crossref, Google Scholar
- (1995) Diffusion of new products: Empirical generalizations and managerial uses. Marketing Sci. 14(3, Supplement):G79–G88.Link, Google Scholar
- (2011) Measuring the value of social dynamics in online product ratings forums. J. Marketing Res. 48(3):444–456.Crossref, Google Scholar
- (1997) Creating micro-marketing pricing strategies using supermarket scanner data. Marketing Sci. 16(4):315–337.Link, Google Scholar
- (1999) Estimating price elasticities with theory-based priors. J. Marketing Res. 36(4):413–423.Crossref, Google Scholar
- (1998) Planning media schedules in the presence of dynamic advertising quality. Marketing Sci. 17(3):214–235.Link, Google Scholar
- (2004) Modeling and forecasting the sales of technology products. Quant. Marketing Econom. 2(3):195–232.Crossref, Google Scholar
- Nielsen (2009) Global advertising consumers trust real friends and virtual strangers the most. Newswire (blog), July 7, http://www.nielsen.com/us/en/newswire/2009/global-advertising-consumers-trust-real-friends-and-virtual-strangers-the-most.html.Google Scholar
- Nielsen (2012) How connectivity influences global shopping. Newswire (blog), August 28, http://www.nielsen.com/us/en/newswire/2012/how-connectivity-influences-global-shopping.html.Google Scholar
- (1978) Psychometric Theory, 2nd ed. (McGraw-Hill, New York).Google Scholar
- (2012) Marketing activity, blogging and sales. Internat. J. Res. Marketing 29(3):221–234.Crossref, Google Scholar
- (1983) Diffusion of Innovations, 3rd ed. (Free Press, New York).Google Scholar
- (2011) How well does advertising work? Generalizations from meta-analysis of brand advertising elasticities. J. Marketing Res. 48(3):457–471.Crossref, Google Scholar
- (2008) The impact of positive vs. negative online buzz on retail prices. Working paper, Anderson School of Management, University of California, Los Angeles.Google Scholar
- (1999) Heart and mind in conflict: Interplay of affect and cognition in consumer decision making. J. Consumer Res. 26(3):278–282.Crossref, Google Scholar
- (1997) Global word of mouth. Service bashing on the Internet is a thorny issue. Marketing Management 6(3):28–30.Google Scholar
- (2009) Effects of word-of-mouth versus traditional marketing: Findings from an Internet social networking site. J. Marketing 73(5):90–102.Crossref, Google Scholar
- (1999) How advertising works: What do we really know? J. Marketing 63(1):26–43.Crossref, Google Scholar
- (2004) The dynamic effect of innovation on market structure. J. Marketing Res. 41(2):166–183.Crossref, Google Scholar
- (2008) The impact of marketing-induced vs. word-of-mouth customer acquisition on customer equity. J. Marketing Res. 45(1):48–59.Crossref, Google Scholar
- (1997) Bayesian Forecasting and Dynamic Models (Springer-Verlang, New York).Google Scholar

