Multiyear Impact of Backorder Delays: A Quasi-Experimental Approach

The authors wish to thank Anna Tuchman, Brett Gordon, Mike Mazzeo, Blakeley McShane, Garrett Johnson, Karsten Hansen, Daniel Mochon, Harish Sujan, Mita Sujan, Seoungwoo Lee, TJ Yoon, and Kyuhong Han for their insightful comments. The authors also thank the seminar participants at Northwestern University, the University of California-San Diego, Tulane University, Korea University, the Korea Advanced Institute of Science and Technology (KAIST), and the Marketing Science Conference for helpful suggestions and feedback.