Cognition, Technology, and Organizational Limits: Lessons from the Air France 447 Disaster

The authors are grateful to many colleagues at the University of Edinburgh Business School for their constructive comments on early drafts of this paper. Particular thanks go to Ian Graham, Rick Woodward, Melike Senturk, and Susan Murphy as well as to those who attended workshops at which this paper was discussed and who provided useful feedback. The authors are very grateful to Organization Science editor Ann Majchrzak, and to the anonymous reviewers whose thoughtful comments helped develop the paper. This paper is dedicated to the passengers and crew who lost their lives on flight AF447.