Stuck in the Adoption Funnel: The Effect of Interruptions in the Adoption Process on Usage

Published Online:https://doi.org/10.1287/mksc.1100.0613

References

  • Bahrick H. P. Maintenance of knowledge: Questions about memory we forgot to ask. J. Experiment. Psych. General (1979) 108(3):296–308CrossrefGoogle Scholar
  • Beal G. M., Rogers E. M., Bohlen J. M. Validity of the concept of stages in the adoption process. Rural Sociol. (1957) 22(2):166–168Google Scholar
  • Bjork R. A., Bjork E. L., Healy A. F., Kosslyn S. M., Shiffrin R. M. A new theory of disuse and an old theory of stimulus fluctuation. From Learning Processes to Cognitive Processes: Essays in Honor of William K. Estes (1992) 2(Lawerence Erlbaum Associates, Mahwah, NJ) 35–67Google Scholar
  • Bjork R. A., Geiselman R. E. Constituent processes in the differentiation of items in memory. J. Experiment. Psych.: Human Learn. Memory (1978) 4(4):347–361CrossrefGoogle Scholar
  • Committee on Payment and Settlement Systems (CPSS) Payment system in Germany. (2003) . Technical report, Bank for International Settlements, Basel, SwitzerlandGoogle Scholar
  • Davis F. D. Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quart. (1989) 13(3):319–340CrossrefGoogle Scholar
  • Ensor B. French online banking forecast: 2008 to 2013. (2008) . Technical report, Forrester Research, Cambridge, MAGoogle Scholar
  • Ensor B., Hesse A. Italian online banking forecast: 2008 to 2013. (2008) . Technical report, Forrester Research, Cambridge, MAGoogle Scholar
  • Federal Financial Institutions Examination Council Authentication in an Internet banking environment. (2005) . FIL-103-2005 (October 12), FFIEC, Fairfax, VAGoogle Scholar
  • Geweke J. Bayesian inference in econometric models using Monte Carlo integration. Econometrica (1989) 57(6):1317–1339CrossrefGoogle Scholar
  • Goldfarb A., Prince J. Internet adoption and usage patterns are different: Implications for the digital divide. Inform. Econom. Policy (2008) 20(1):2–15CrossrefGoogle Scholar
  • Gollwitzer P. M., Higgins E. T., Sorrentino R. M. Action phases and mind-sets. The Handbook of Motivation and Cognition: Foundations of Social Behavior (1990) 2(Guilford, New York) 53–92Google Scholar
  • Gollwitzer P. M. Goal achievement: The role of intentions. Eur. Rev. Soc. Psych. (1993) 4:141–186CrossrefGoogle Scholar
  • Gollwitzer P. M., Brandstätter V. Implementation intentions and effective goal pursuit. J. Personality Soc. Psych. (1997) 73(1):186–199CrossrefGoogle Scholar
  • Gollwitzer P. M., Heckhausen H., Ratajczak H. From weighing to willing: Approaching a change decision through pre- or postdecisional implementation. Organ. Behav. Human Decision Processes (1990) 45(1):41–65CrossrefGoogle Scholar
  • Gordon R. J. Does the “new economy” measure up to the great inventions of the past? J. Econom. Perspect. (2000) 14(4):49–74CrossrefGoogle Scholar
  • Hajivassiliou V., McFadden D. The method of simulated scores for the estimation of LDV models. Econometrica (1998) 66(4):863–896CrossrefGoogle Scholar
  • Heckman J. J. Dummy endogenous variables in a simultaneous equation system. Econometrica (1978) 46(6):931–959CrossrefGoogle Scholar
  • Hitt L. M., Frei F. X. Do better customers utilize electronic distribution channels? The case of PC banking. Management Sci. (2002) 48(6):732–748LinkGoogle Scholar
  • Johnson E. J., Bellmnn S., Lohse G. L. Cognitive lock-in and the power law of practice. J. Marketing (2003) 67(2):62–75CrossrefGoogle Scholar
  • Kalish S. A new product adoption model with price, advertising, and uncertainty. Management Sci. (1985) 31(12):1569–1585LinkGoogle Scholar
  • Keane M. P. A computationally practical simulation estimator for panel data. Econometrica (1994) 62(1):95–116CrossrefGoogle Scholar
  • Lambrecht J.Einsatz des Online-Bankings zur Steigerung des Kundenwerts (2005) (Shaker Verlag, Aachen, Germany) Google Scholar
  • Oberholzer-Gee F., Strumpf K. The effect of file sharing on record sales: An empirical analysis. J. Political Econom. (2007) 115(1):1–42CrossrefGoogle Scholar
  • Richardson-Klavehn A. Effects of incidental environmental context on human memory: Elusive or nonexistent? (1988) . Unpublished Ph.D. thesis, University of California, Los Angeles, Los AngelesGoogle Scholar
  • Rogers E. M.Diffusion of Innovations (2003) 5th ed.(Free Press, New York) Google Scholar
  • Schwarz N. Accessible content and accessibility experiences: The interplay of declarative and experiential information in judgment. Personality Soc. Psych. Rev. (1998) 2(2):87–99CrossrefGoogle Scholar
  • Speier C., Vessey I., Valacich J. S. The influence of task interruption on individual decision making: An information overload perspective. Decision Sci. (1999) 30(2):337–360CrossrefGoogle Scholar
  • Speier C., Vessey I., Valacich J. S. The effects of interruptions, task complexity, and information presentation on computer-supported decision-making performance. Decision Sci. (2003) 34(4):771–779CrossrefGoogle Scholar
  • Tellis G. J., Stremersch S., Yin E. The international takeoff of new products: The role of economics, culture, and country innovativeness. Marketing Sci. (2003) 22(2):188–208LinkGoogle Scholar
  • Van den Bulte C., Lilien G. L. A two-stage model of innovation adoption with partial observability: Model development and application. (2007) . Mimeo, University of Pennsylvania, PhiladelphiaGoogle Scholar
  • Van den Bulte C., Stremersch S. Social contagion and income heterogeneity in new product diffusion: A meta-analytic test. Marketing Sci. (2004) 23(4):530–544LinkGoogle Scholar
  • Vytlacil E., Yildiz N. Dummy endogenous variables in weakly separable models. Econometrica (2007) 75(3):757–779CrossrefGoogle Scholar
  • Wübker G., Hardock P. Online banking: Weit verbreitet, doch kaum genutzt? Die Bank (2002) 2002(6). http://www.die-bank.de/archiv/2002/06-2002/online-banking-weit-verbreitet-doch-kaum-genutztGoogle Scholar
INFORMS site uses cookies to store information on your computer. Some are essential to make our site work; Others help us improve the user experience. By using this site, you consent to the placement of these cookies. Please read our Privacy Statement to learn more.