Service Failure Recovery and Prevention: Managing Stockouts in Distribution Channels

References

• Aberdeen Group (2004) Supply chain inventory strategies benchmark report: How inventory misconceptions and inertia are damaging companies’ service levels and financial results. (December), Accessed February 18, 2010, http://www.aberdeen.com/.Google Scholar
• Anderson ET, Simester DI (2004) Long-run effects of promotion depth on new versus established customers: Three field studies. Marketing Sci. 23(1):4–20.Link, Google Scholar
• Anderson ET, Fitzsimons GJ, Simester D (2006) Measuring and mitigating the costs of stockouts. Management Sci. 52(11):1751–1763.Link, Google Scholar
• Bandyopadhyay S, Paul AA (2010) Equilibrium returns policies in the presence of supplier competition. Marketing Sci. 29(5):846–857.Link, Google Scholar
• Barlow D (2008) Stocking up on stockout prevention strategies. Healthcare Purchasing News (June). http://www.highbeam.com/doc/1G1-179975919.html.Google Scholar
• Dong Y, Yao Y, Cui TH (2011) When acquisition spoils retention: Direct selling vs. delegation under CRM. Management Sci. 57(7):1288–1299.Link, Google Scholar
• Downes L (2012) Why Best Buy is going out of business … gradually. Forbes (January 2). http://www.forbes.com/sites/larrydownes/2012/01/02/why-best-buy-is-going-out-of-business-gradually/.Google Scholar
• Dwyer F (1989) Customer lifetime valuation to support marketing decision making. J. Direct Marketing 3(4):8–15.Crossref, Google Scholar
• Fader PS, Hardie BGS, Lee KL (2005) RFM and CLV: Using iso-value curves for customer base analysis. J. Marketing Res. 42(4):415–430.Crossref, Google Scholar
• Fitzsimons GJ (2000) Consumer response to stockouts. J. Consumer Res. 27(2):249–266.Crossref, Google Scholar
• Hazelton P (2011) Best policy for inventory stock status? Practical Ecommerce (September 20). http://www.practicalecommerce.com/articles/3051-Best-Policy-for-Inventory-Stock-Status-Be-Transparent.Google Scholar
• Iyer G, Villas-Boas JM (2003) A bargaining theory of distribution channels. J. Marketing Res. 40(1):80–100.Crossref, Google Scholar
• Iyer G, Narasimhan C, Niraj R (2007) Information and inventory in distribution channels. Management Sci. 53(10):1551–1561.Link, Google Scholar
• Jeuland AP, Shugan SM (1983) Managing channel profits. Marketing Sci. 2(3):239–272.Link, Google Scholar
• Jing X, Lewis M (2011) Stockouts in online retailing. J. Marketing Res. 48(2):342–354.Crossref, Google Scholar
• Kuksov D, Xie Y (2010) Pricing, frills, and customer ratings. Marketing Sci. 29(5):925–943.Link, Google Scholar
• Musalem A, Joshi YV (2009) How much should you invest in each customer relationship? A competitive strategic approach. Marketing Sci. 28(3):555–565.Link, Google Scholar
• Musalem A, Olivares M, Bradlow ET, Terwiesch C, Corsten D (2010) Structural estimation of the effect of out-of-stocks. Management Sci. 56(7):1180–1197.Link, Google Scholar
• Pasternack BA (1985) Optimal pricing and return policies for perishable commodities. Marketing Sci. 4(2):166–176.Link, Google Scholar
• Simester D, Zhang J (2010) Why are bad products so hard to kill? Management Sci. 56(7):1161–1179.Link, Google Scholar
• Thomas J, Blattberg R, Fox E (2004) Recapturing lost customers. J. Marketing Res. 41(1):31–45.Crossref, Google Scholar
• Van Camp J (2012) How to find a Samsung galaxy S3. Digital Trends (July 12), http://www.digitaltrends.com/mobile/how-to-find-a-samsung-galaxy-s3/.Google Scholar
• Venkatesan R, Kumar V (2004) A customer lifetime value framework for customer selection and resource allocation strategy. J. Marketing 68(10):106–125.Crossref, Google Scholar
• Yao Y, Dong Y, Dresner M (2010) Managing supply chain backorders under vendor managed inventory: An incentive approach and empirical analysis. Eur. J. Oper. Res. 203(2):350–359.Crossref, Google Scholar