Service Failure Recovery and Prevention: Managing Stockouts in Distribution Channels
Published Online:31 Jul 2015https://doi.org/10.1287/mksc.2015.0924
- Cited by
- Journal of Business Research, Vol. 207
- 30 September 2025 | Decision Sciences, Vol. 33
- Computers & Industrial Engineering, Vol. 195
- 2 April 2024 | Journal of Business-to-Business Marketing, Vol. 31, No. 2
- International Journal of Production Economics, Vol. 267
- 1 April 2023 | Production and Operations Management, Vol. 32, No. 4
- 5 August 2022 | Marketing Science, Vol. 42, No. 2
- 24 August 2021 | Complex & Intelligent Systems, Vol. 8, No. 6
- 15 September 2021 | Complex & Intelligent Systems, Vol. 8, No. 6
- 1 November 2022 | Production and Operations Management, Vol. 31, No. 11
- 7 July 2021 | Managerial and Decision Economics, Vol. 43, No. 3
- Journal of Retailing, Vol. 97, No. 3
- 18 November 2020 | International Journal of Production Research, Vol. 59, No. 5
- Journal of Cleaner Production, Vol. 281
- SSRN Electronic Journal, Vol. 52
Volume 34, Issue 5
September-October 2015
Pages 627-777
Article Information
Supplemental Material
Metrics
Information
- Received:October 20, 2010
- Accepted:February 05, 2015
- Published Online:July 31, 2015
Copyright © 2015, INFORMS
Cite as
Yan Dong, Kefeng Xu, Tony Haitao Cui, Yuliang Yao (2015) Service Failure Recovery and Prevention: Managing Stockouts in Distribution Channels. Marketing Science 34(5):689-701.
https://doi.org/10.1287/mksc.2015.0924
Keywords
