Communication and Trust in Global Virtual Teams

Published Online:https://doi.org/10.1287/orsc.10.6.791

References

  • Adler P. S. Interdepartmental interdependence and coordination: The case of the design/manufacturing interface. Organ. Sci. (1995) 6 2 147 167 LinkGoogle Scholar
  • Bradach J. L. , Eccles R. G. Markets versus hierarchies: From ideal types to plural forms. Ann. Rev. Soc. (1989) 15 97 118 CrossrefGoogle Scholar
  • Chidambaram L. Relational Development in computersupported groups. MIS Quart. (1996) 20 2 143 165 CrossrefGoogle Scholar
  • Cummings L. L. , Bromiley P. , Kramer R. M. , Tyler T. R. The organizational trust inventory (OTI): Development and validation. Trust in Organizations: Frontiers of Theory and Research (1996) (Sage Publications, Thousand Oaks, CA) 302 330 CrossrefGoogle Scholar
  • Daft R. L. , Lengel R. H. , Trevino L. K. Message equivocality, media selection and manager performance: Implications for information systems. MIS Quart. (1987) 11 355 368 CrossrefGoogle Scholar
  • Davidow W. H. , Malone M. S. The Virtual Corporation (1992) (Harper Collins, New York) Google Scholar
  • Deaux K. , Higgins E. T. , Kruglanski A. W. Social identification. Social Psychology: Handbook of Basic Principles (1996) (The Guildford Press, New York) Google Scholar
  • De Meyer A. Tech talk: How managers are simulating global R&D communication. Sloan Management Rev. (1991) 49 58 Google Scholar
  • DeSanctis G. , Poole M. S. Capturing the complexity in advanced technology use: Adaptive structuration theory. Organ. Sci. (1994) 52 121 147 LinkGoogle Scholar
  • DeSanctis G. , Poole M. S. Transitions in teamwork in new organizational forms. Adv. Group Process (1997) 14 (JAI Press, Greenwich, CT) 157 176 Google Scholar
  • Deutch M. Trust and Suspicion. J. Conflict Resolution (1958) 2 265 279 CrossrefGoogle Scholar
  • Eisenhardt K. M. Building theories from case study research. Acad. Management Rev. (1989) 14 4 532 550 CrossrefGoogle Scholar
  • Francis J. N. P. When in Rome? The effects of cultural adaptations on intercultural business negotiations. J. Internat. Bus. Stud. (1991) 22 3 403 429 CrossrefGoogle Scholar
  • Fulk J. Social construction of communication technology. Acad. Management J. (1993) 36 5 921 950 CrossrefGoogle Scholar
  • Gambetta D. , Gambetta D. Can we trust trust? Trust: Making and Breaking Cooperative Relations (1988) (Blackwell, New York) Google Scholar
  • Gersick C. J. G. Time and transition in work teams: Toward a new model of group development. Acad. Management J. (1988) 31 1 9 41 CrossrefGoogle Scholar
  • Gersick C. J. G. , Hackman J. R. Habitual routines in task-performing groups. Organ. Behavior and Human Decision Process (1990) 47 65 97 CrossrefGoogle Scholar
  • Glaser B. , Strauss A. The Discovery of Grounded Theory: Strategies of Qualitative Research (1967) (Wiedenfeld and Nicholson, London, UK) Google Scholar
  • Grenier R. , Metes G. Going Virtual (1995) (Prentice Hall, Upper Saddle River, NJ) Google Scholar
  • Gudykunst W. B. Cultural variability in communication. Comm. Res. (1997) 24 4 327 348 CrossrefGoogle Scholar
  • Gudykunst W. B. , Matsumoto Y. , Ting-Toomey S. , Nishida T. , Linda K. S. , Heyman S. The influence of cultural individualismcollectivism, self construals, and individual values on communication styles across cultures. Human Comm. Res. (1996) 22 510 543 CrossrefGoogle Scholar
  • Hall E. T. Beyond Culture (1976) (Anchor Books/Doubleday, Garden City, NJ) Google Scholar
  • Handy C. Trust and the virtual organization. Harvard Bus. Rev. (1995) 73 3 40 50 Google Scholar
  • Hawisher G. E. , Moran C. Electronic mail and the writing instructor. College English (1993) 55 6 627 643 CrossrefGoogle Scholar
  • Hofstede G. Culture's Consequences (1980) (Sage, Beverly Hills, CA) Google Scholar
  • Hofstede G. Cultures and Organizations: Software of the Mind (1991) (McGraw-Hill, London, UK) Google Scholar
  • Hollingshead A. B. , McGrath J. E. , O'Connor K. M. Group task performance and communication technology: A longitudinal study of computer-mediated versus face-to-face work groups. Small Group Res. (1993) 24 3 307 333 CrossrefGoogle Scholar
  • Iacono C. S. , Weisband S. Developing trust in virtual teams. Proc. Hawaii Internat. Conf. Systems Sci. (1997) IEEE Computer Society Press Hawaii . CD-ROM CrossrefGoogle Scholar
  • Jackson S. E. , May K. E. , Whitney K. , Guzzo R. A. , Salas E. Understanding the dynamics of diversity in decision-making teams. Team Effectiveness and Decision Making in Organizations (1995) (Jossey Bass, CA. San Francisco) 7 261 Google Scholar
  • Jarvenpaa S. L. , Ives B. The global network organization of the future: Information management opportunities and challenges. J. Management Inform. Systems (1994) 10 25 57 CrossrefGoogle Scholar
  • Jarvenpaa S. L. , Ives B. , Pearlson K. , Palvia P. C. , Palvia S. C. , Roche E. M. Global customer service for the computer and communications industry. Global Information Technology and Systems Management (1995) (Ivy League Publishing, Harrisburg, PA) Google Scholar
  • Jarvenpaa S. L. , Knoll K. , Leidner D. E. Is anybody out there?: The implications of trust in global virtual teams. J. Management Inform. Systems (1998) CrossrefGoogle Scholar
  • Knoll K. , Jarvenpaa S. L. Learning virtual team collaboration. Hawaii Internat. Conf. System Sci. Conf. Proc. (1995) 4 92 101 Google Scholar
  • Kristof A. L. , Brown K. G. , Sims H. P. , Smith K. A. , Beyerlein M. M. , Johnson D. A. , Beyerlein S. T. The virtual team: A case study and inductive model. Advances in Interdisciplinary Studies of Work Teams: Knowledge Work in Teams (1995) 2 (JAI Press, Greenwich, CT) 229 253 Google Scholar
  • Latane B. , Liu J. H. , Nowak A. , Bonevento M. , Zheng L. Distance matters: Physical space and social impact. Personality Soc. Psych. Bull. (1995) 21 8 795 805 CrossrefGoogle Scholar
  • Lea M. , O'Shea T. , Fung P. , Spears R. , Lea M. Flaming in computermediated communication: Observations, explanations, implications. Contexts of Computer-Mediated Communication (1992) (Harvester-Wheatsheaf, London, UK) 89 112 Google Scholar
  • Lea M. , Spears R. Paralanguage and social perception in computer-mediated communication. J. Organ. Comput. (1992) 2 321 341 CrossrefGoogle Scholar
  • Lewicki R. J. , Bunker B. B. , Bunker B. B. , Rubin J. Z. Trust in relationships: A model of trust development and decline. Conflict, Cooperation, and Justice (1995) (Jossey-Bass, San Francisco, CA) Google Scholar
  • Lewicki R. J. , Bunker B. B. , Kramer R. M. , Tyler T. R. Developing and maintaining trust in work relationships. Trust in Organizations: Frontiers of Theory and Research (1996) (Sage Publications, Thousand Oaks, CA) 114 139 CrossrefGoogle Scholar
  • Lewis J. D. , Weigert A. Trust as a social reality. Soc. Forces (1985) 63 4 967 985 CrossrefGoogle Scholar
  • Lipnack J. , Stamps J. Virtual Teams: Reaching Across Space, Time, and Organizations with Technology (1997) (John Wiley and Sons, New York) Google Scholar
  • Luhmann N. , Gambetta D. Familiarity, confidence, trust: Problems and alternatives. Trust (1988) (Basil Blackwell, New York) 94 107 Google Scholar
  • Manusov V. , Winchatz M. R. , Manning L. M. Acting out our minds: Incorporating behavior into models of stereotype-based expectancies for cross-cultural interactions. Comm. Monographs (1997) 64 119 139 CrossrefGoogle Scholar
  • Markus M. L. Electronic mail as the medium of managerial choice. Organ. Sci. (1994) 5 4 502 527 LinkGoogle Scholar
  • Mayer R. C. , Davis J. H. , Schoorman F. D. An integrative model of organization trust. Acad. Management Rev. (1995) 20 3 709 734 CrossrefGoogle Scholar
  • McGrath J. E. , Galegher J. , Kraut R. , Egido C. Time matters in groups. Intellectual Teamwork: Social and Technological Foundations of Cooperative Work (1990) (Lawrence Erlbaum, Hillsdale, NJ) 23 61 Google Scholar
  • McGrath J. E. Time, interaction, and performance (TIP): A theory of groups. Small Group Res. (1991) 22 147 174 CrossrefGoogle Scholar
  • McGrath J. E. , Hollingshead A. B. Groups Interacting with Technology (1994) (Sage Publications, Thousand Oaks, CA) Google Scholar
  • Meyerson D. , Weick K. E. , Kramer R. M. , Kramer R. M. , Tyler T. R. Swift trust and temporary groups. Trust in Organizations: Frontiers of Theory and Research (1996) (Sage Publications, Thousand Oaks, CA) 166 195 CrossrefGoogle Scholar
  • Miles M. , Huberman A. M. Qualitative Data Analysis (1984) (Sage Publications, Thousand Oaks) Google Scholar
  • Miles R. E. , Snow C. C. Organizations: New concepts for new forms. California Management Rev. (1986) 18 3 62 73 CrossrefGoogle Scholar
  • Mowshowitz A. Virtual organization. Comm. ACM (1997) 40 9 30 37 CrossrefGoogle Scholar
  • Ngwenyama O. K. , Lee A. S. Communication richness in electronic mail: Critical social theory and the contextuality of meaning. MIS Quart. (1997) 21 2 145 167 CrossrefGoogle Scholar
  • Nohria N. , Eccles R. G. , Nohria N. , Eccles R. G. Face-to-face: Making network organizations work. Network and Organizations (1992) (Harvard Business School Press, Boston, MA) 288 308 Google Scholar
  • O'Hara-Devereaux M. , Johansen R. Global Work: Bridging Distance, Culture, and Time (1994) (Jossey-Bass, San Francisco, CA) Google Scholar
  • Parks M. R. , Floyd K. Making friends in cyperspace. J. Comm. (1996) 46 80 97 CrossrefGoogle Scholar
  • Pearce J. L. , Sommer S. M. , Morris A. , Frideger M. A configurational approach to interpersonal relations: Profiles of workplace social relations and task interdependence. (1992) . Working paper. Graduate School of Management, University of California, Irvine, CA Google Scholar
  • Pearce W. B. Trust in interpersonal communication. Speech Monographs (1974) 41 236 244 CrossrefGoogle Scholar
  • Peters T. Liberation Management: Necessary Disorganization for the Nanosecond Nineties (1992) (Alfred A. Knopf, New York) Google Scholar
  • Poole M. S. , DeSanctis G. Microlevel structuration in computer-supported group decision-making. Human Comm. Res. (1992) 19 5 49 CrossrefGoogle Scholar
  • Powell W. W. Neither market nor hierarchy: Network forms of organization. Res. Organ. Behavior (1990) 12 295 336 Google Scholar
  • Rice R. E. , Love G. Electronic emotion: Socioemotional content in a computer-mediated communication network. Comm. Res. (1987) 14 1 85 108 CrossrefGoogle Scholar
  • Schoorman F. D. , Mayer R. C. , Davis J. H. Empowerment in veterinary clinics: The role of trust in delegation. (1996) . Working paper, Department of Organizational Behavior and Human Resource Management, Purdue University Google Scholar
  • Sheppard B. H. , Tuchinsky M. , Kramer R. M. , Tyler T. R. Micro-OB and the network organization. Trust in Organizations: Frontiers of Theory and Research (1996) (Sage Publications, Thousand Oaks, CA) 140 165 CrossrefGoogle Scholar
  • Short J. E. Williams , Christie B. The Social Psychology of Telecommunications (1976) (John Wiley, New York) Google Scholar
  • Snow C. C. , Snell S. A. , Davison S. C. Use transnational teams to globalize your company. Organ. Dynam. (1996) 24 4 50 67 CrossrefGoogle Scholar
  • Stewart T. A. Managing in a wired company. Fortune (1994) 130 1 44 56 Google Scholar
  • Stoddard D. B. , Donnellon A. Verifone. Harvard Business School Case Study 9-398-030. (1997) (Harvard Business School Publishing, Boston, MA) Google Scholar
  • Straus S. G. J. E. McGrath . Does the medium matter? The interaction of task type and technology on group performance and member reactions. J. Appl. Psych. (1994) 79 1 87 97 CrossrefGoogle Scholar
  • Turner J. C. , Sachdev I. , Hogg M. A. Social categorization, interpersonal attraction, and group formation. British J. Soc. Psych. (1983) 22 227 239 CrossrefGoogle Scholar
  • Valacich J. , Dennis A. R. , Nunamaker J. F. Group size and anonymity effects on computer-mediated idea generation. Small Group Res. (1992) 23 1 49 73 40 73 CrossrefGoogle Scholar
  • Walther J. B. Interpersonal effects in computer-mediated interaction: A relational perspective. Comm. Res. (1992) 19 52 90 CrossrefGoogle Scholar
  • Walther J. B. Anticipated ongoing interaction versus channel effects on relational communication in computer-mediated interaction. Human Comm. Res. (1994) 20 473 501 CrossrefGoogle Scholar
  • Walther J. B. Relationship aspects of computer-mediated communication: Experimental observations over time. Organ. Sci. (1995) 6 2 186 203 LinkGoogle Scholar
  • Walther J. B. Computer-mediated communication: Impersonal, interpersonal, and hyperpersonal interaction. Comm. Res. (1996) 23 1 43 CrossrefGoogle Scholar
  • Walther J. B. Group and interpersonal effects in international computermediated collaboration. Human Comm. Res. (1997) 23 3 342 369 CrossrefGoogle Scholar
  • Walther J. B. , Burgoon J. K. Relational communication in computermediated interaction. Human Comm. Res. (1992) 19 50 88 CrossrefGoogle Scholar
  • Warkentin M. E. , Sayeed L. , Hightover R. Virtual teams verus face-to-face teams: An exploratory x2study of a web-based conference system. Decision Sci. (1997) 28 4 975 996 CrossrefGoogle Scholar
  • Wiseman R. L. , Hammer M. R. , Nishida H. Predictors of intercultural communication competence. Internat. J. Intercultural Relations (1989) 13 349 370 CrossrefGoogle Scholar
  • Zack M. H. Interactivity and communication mode choice in ongoing management groups. Inform. Systems Res. (1993) 4 3 207 238 LinkGoogle Scholar
INFORMS site uses cookies to store information on your computer. Some are essential to make our site work; Others help us improve the user experience. By using this site, you consent to the placement of these cookies. Please read our Privacy Statement to learn more.