When Is a New Thing a Good Thing? Technological Change, Product Form Design, and Perceptions of Value for Product Innovations

Published Online:https://doi.org/10.1287/orsc.1060.0233

References

  • Abernathy W. J., Clark K. B. Innovation: Mapping the winds of creative destruction. Res. Policy (1985) 14:3–22CrossrefGoogle Scholar
  • Abernathy W. J., Utterback J. M. Patterns of industrial innovation. Tech. Rev. (1978) June–July):40–47Google Scholar
  • Anderson P., Tushman M. L. Technological discontinuities and dominant designs: A cyclical model of technological change. Admin. Sci. Quart. (1990) 35:604–633CrossrefGoogle Scholar
  • Baldwin C. Y., Clark K. B.Design Rules (2000) (MIT Press, Cambridge, MA) CrossrefGoogle Scholar
  • Bangle C. The ultimate creativity machine: How BMW turns art into profit. Harvard Bus. Rev. (2001) January):5–11Google Scholar
  • Basalla G.The Evolution of Technology (1988) (Cambridge University Press, Cambridge, UK) Google Scholar
  • Bechky B. A. Object lessons: Workplace artifacts as representations of occupational jurisdiction. Amer. J. Sociol. (2003) 109:720–752CrossrefGoogle Scholar
  • Bloch P. H. Seeking the ideal form: Product design and customer response. J. Marketing (1995) 59:16–29CrossrefGoogle Scholar
  • Boyd T. C., Mason C. H. The link between attractiveness of “extrabrand” attributes and the adoption of innovations. J. Acad. Marketing Sci. (1999) 27:306–319CrossrefGoogle Scholar
  • Brown S., Eisenhardt K. Product development: Past research, present findings, and future directions. Acad. Management Rev. (1995) 20:343–378CrossrefGoogle Scholar
  • Carpenter G. S., Nakamoto K. Competitive strategies for late entry into a market. Management Sci. (1990) 36:1268–1278LinkGoogle Scholar
  • Chaney P. K., Devinney T. M. New product innovations and stock price performance. J. Bus. Finance Accounting (1992) 19:677–695CrossrefGoogle Scholar
  • Christensen J. F. Asset profiles for technological innovation. Res. Policy (1995) 24:727–745CrossrefGoogle Scholar
  • Clark K. B. The interaction of design hierarchies and market concepts in technological evolution. Res. Policy (1985) 14:235–251CrossrefGoogle Scholar
  • Csikszentmihalyi M., Robinson R. E.The Art of Seeing (1990) (J. Paul Getty Museum, Malibu, CA) Google Scholar
  • Dougherty D. Understanding new markets for new products. Strategic Management J. (1990) 11:59–78CrossrefGoogle Scholar
  • Dougherty D. A practice-centered model of organizational renewal through product innovation. Strategic Management J. (1992) 13:77–92CrossrefGoogle Scholar
  • Dougherty D. Reimagining the differentiation and integration of work for sustained product innovation. Organ. Sci. (2001) 12:612–631LinkGoogle Scholar
  • Dougherty D., Heller T. The illegitimacy of successful product innovation in established firms. Organ. Sci. (1994) 5:200–218LinkGoogle Scholar
  • Economist.com Wireless-telecoms are finding data services a hard sell—Except for text. (2003) October 9Google Scholar
  • Eisenhardt K. M., Tabrizi B. N. Accelerating adaptive process: Product innovation in the global computer industry. Admin. Sci. Quart. (1995) 40:84–110CrossrefGoogle Scholar
  • Eisenman M. Aesthetic innovation in commoditized industries. 65th Ann. Meeting Acad. Management (2005) Honolulu, HIGoogle Scholar
  • Engel J., Blackwell R. D.Consumer Behavior (1982) 4th ed.(Dryden Press, Hinsdale, IL) Google Scholar
  • Fiske S. T., Taylor S. E.Social Cognition (1991) (McGraw-Hill, New York) CrossrefGoogle Scholar
  • Forgas J. P., George J. M. Affective influences on judgments and behavior in organizations: An information processing perspective. Organ. Behav. Human Decision Processes (2001) 86:3–34CrossrefGoogle Scholar
  • Fredrickson B. L. What good are positive emotions? Rev. General Psych. (1998) 2:300–319CrossrefGoogle Scholar
  • Fredrickson B. L. The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. Amer. Psychologist (2001) 56:218–226CrossrefGoogle Scholar
  • Frijda N. H., Lewis M., Haviland-Jones J. M. The psychologists’ point of view. Handbook of Emotions (2000) (The Guilford Press, New York) 59–74Google Scholar
  • Gentner D. Structure-mapping: A theoretical framework for analogy. Cognitive Sci. (1983) 7:155–170CrossrefGoogle Scholar
  • Gobeli D. H., Brown D. J. Analyzing product innovations. Res. Management (1987) 30(4):25–31Google Scholar
  • Gore A. Defying gravity…again. Macworld (1998) 15(7):17Google Scholar
  • Gregan-Paxton J., John D. R. Consumer learning by analogy: A model of internal knowledge transfer. J. Consumer Res. (1997) 24:266–284CrossrefGoogle Scholar
  • Griffith T. L. Technology features as triggers for sensemaking. Acad. Management Rev. (1999) 24:472–488CrossrefGoogle Scholar
  • Hardy Q. TiVo Inc. plans to offer the ultimate in TV control. Wall Street J. (1998) eastern ed., December 17):1Google Scholar
  • Hargadon A. B., Douglas W. When innovations meet institutions: Edison and the design of the electric light. Admin. Sci. Quart. (2001) 46:476–501CrossrefGoogle Scholar
  • Hargadon A. B., Sutton R. I. Technology brokering and innovation in a project development firm. Admin. Sci. Quart. (1997) 42:716–749CrossrefGoogle Scholar
  • Henderson R. M., Clark K. B. Architectural innovation: The configuration of existing product technologies and the failure of established firms. Admin. Sci. Quart. (1990) 35:9–30CrossrefGoogle Scholar
  • Holbrook M. B., Hirschman E. C.The Semiotics of Consumption: Interpreting Symbolic Consumer Behavior in Popular Culture and Works of Art (1993) (Mouton de Gruyter, New York) CrossrefGoogle Scholar
  • Hollins B., Pugh S.Successful Product Design (1990) (Butterworths, London, UK) Google Scholar
  • Isen A. M. Positive affect, cognitive processes, and social behavior. Adv. Experimental Soc. Psych. (1987) 20:203–253CrossrefGoogle Scholar
  • Isen A. M., Daubman K. A., Nowicki G. P. Positive affect facilitates creative problem solving. J. Personality Soc. Psych. (1987) 52:1122–1131CrossrefGoogle Scholar
  • Isen A. M., Niedenthal P., Cantor N. An influence of positive affect on social categorization. Motivation and Emotions (1992) 16:65–78CrossrefGoogle Scholar
  • Isen A. M., Johnson M. M. S., Mertz E., Robinson G. F. The influence of positive affect on the unusualness of word associations. J. Personality Soc. Psych. (1985) 48:1413–1426CrossrefGoogle Scholar
  • Kahn B. E., Isen A. M. The influence of positive affect on variety-seeking among safe, enjoyable products. J. Customer Res. (1993) 20:257–270Google Scholar
  • Khurana A., Rosenthal S. R. Integrating the fuzzy front end of new product development. Sloan Management Rev. (1997) 38(2):103–120Google Scholar
  • Kirsner S. Segway makers lobby for sidewalk rights. Boston Globe (2003) June 16):C1Google Scholar
  • Klein G. A. Applications of analogical reasoning. Metaphor Symbol (1987) 2:201–218CrossrefGoogle Scholar
  • Kwak M., Yoffie D. B. Apple Computers 1999. (1999) . Case No 9-799-108, Harvard Business School Case Services, Boston, MAGoogle Scholar
  • Langer S.Philosophy in the New Key: A Study in the Symbolism of Reason, Rite, and Art (1979) (Harvard University Press, Cambridge, MA) Google Scholar
  • Larsen R. J., Diner E. E., Clark M. S. Promises and problems with the circumplex model of emotion. Review of Personality and Social Psychology: Emotions and Social Behavior (1992) 114(Sage, Newbury Park, CA) 25–59Google Scholar
  • Leonard-Barton D.Wellsprings of Knowledge: Building and Sustaining the Sources of Innovation (1995) (Harvard Business School Press, Boston, MA) Google Scholar
  • Lewalski Z. M.Product Esthetics: An Interpretation for Designers (1988) (Design & Development Engineering Press, Carson City, NV) Google Scholar
  • Loewenstein J., Gentner D. Relational language and the development of relational mapping. Cognitive Psych. (2005) 50:315–353CrossrefGoogle Scholar
  • Lojacono G., Zaccai G. The evolution of the design-inspired enterprise. MIT Sloan Management Rev. (2004) 45(3):75–79Google Scholar
  • Lynn G., Morone J., Paulson A. Marketing and discontinuous innovation: The probe and learn process. California Management Rev. (1996) 38(3):8–37CrossrefGoogle Scholar
  • Mandler G., Clark M. S., Fiske S. T. The structure of value: Accounting for taste. Affect and Cognition (1982) (Lawrence Erlbaum Associates, Hillsdale, NJ) 3–36Google Scholar
  • Manes S. Plastic classic? Forbes (2000) October 2):186Google Scholar
  • McGrath R. G., Tsai M. H., Venkataraman S., MacMillan I. C. Innovation, competitive advantage and rent: A model and test. Management Sci. (1996) 42:389–403LinkGoogle Scholar
  • Meyers-Levy J., Tybout A. M. Schema congruity as a basis for product evaluation. J. Customer Res. (1989) 16:39–54Google Scholar
  • Mick D. G., Fournier S. Paradoxes of technology: Consumer cognizance, emotions, and coping strategies. J. Consumer Res. (1998) 25:123–143CrossrefGoogle Scholar
  • Moon Y. Sony AIBO: The world’s first entertainment robot. (2003) . Case No 9-502-010, Harvard Business School Case Services, Boston, MAGoogle Scholar
  • Moore G. A.Crossing the Chasm: Marketing and Selling Technology Products to Mainstream Customers (1991) (Harvard Business School, Boston, MA) Google Scholar
  • Moran P., Ghoshal S. Markets, firms, and the process of economic development. Acad. Management Rev. (1999) 24:390–412Google Scholar
  • Moreau C. P., Lehmann D. R., Markman A. B. Entrenched knowledge structures and customer response to new products. J. Marketing Res. (2001) 38:14–29CrossrefGoogle Scholar
  • Moreau C. P., Markman A. B., Lehmann D. R. “What is it?” Categorization flexibility and customers’ responses to really new products. J. Consumer Res. (2001) 27:489–498CrossrefGoogle Scholar
  • Needham S. Design choice: Apple iMac. Marketing (2002) July 4):10Google Scholar
  • Norman D. A.Emotional Design: Why We Love (or Hate) Everyday Things (2004) (Basic Books, New York) CrossrefGoogle Scholar
  • Online Reporter The iPod as whole home entertainment system. (2006) February 25):1#481Google Scholar
  • Petty R. E., DeSteno D., Rucker D. D., Forgas J. P. The role of affect in attitude change. Handbook of Affect and Social Cognition (2001) (Lawrence Erlbaum Associates, Mahwah, NJ) 212–236Google Scholar
  • Pinch T. J., Bijker W. E., Bijker W. E., Hughes T. P., Pinch T. J. The social construction of facts and artifacts: Or how the sociology of science and the sociology of technology might benefit each other. The Social Construction of Technological Systems: New Directions in the Sociology and History of Technology (1987) (The MIT Press, Cambridge, MA) 83–103Google Scholar
  • Pratt M., Rafaeli A., Rafaeli A., Pratt M. Artifacts and organizations: Understanding our “object-ive” reality. Artifacts and Organizations: Beyond Mere Symbolism (2006) (Lawrence Erlbaum Associates, Mahwah, NJ) Google Scholar
  • Priem R. L. A consumer perspective on value creation. Acad. Management Rev. (2002) 32(1):219–235CrossrefGoogle Scholar
  • Quittner J. Apple’s new core. Time (2002) January 14):47–52Google Scholar
  • Rae-Dupree J., Siklos R. Here’s the next “Next Big Thing”: TiVo’s gadget makes your TV interactive—In a primitive way. Bus. Week (1999) 3641(August 9):38Google Scholar
  • Rafaeli A., Vilnai-Yavetz I. Emotion as a connection of physical artifacts and organizations. Organ. Sci. (2004) 15:671–686LinkGoogle Scholar
  • Ramirez R. Value co-production: Intellectual origins and implications for practice and research. Strategic Management J. (1999) 20:49–65CrossrefGoogle Scholar
  • Ravasi D., Lojacono G. Managing design and designers for strategic renewal. Long Range Planning (2005) 38:51–77CrossrefGoogle Scholar
  • Rindova V., Fombrun C., Schonhoven K., Romanelli E. The growth of the specialty coffee niche in the U.S. coffee industry. The Entrepreneurship Dynamic (2001) (Stanford University Press, Stanford, CA) Google Scholar
  • Rogers E. M.Diffusion of Innovations (1995) 4th ed.(The Free Press, New York) Google Scholar
  • Rosa J. A., Porac J. F., Runser-Spanjol J., Saxon M. S. Sociocognitive dynamics in a product market. J. Marketing (1999) 63(Special Issue):64–77CrossrefGoogle Scholar
  • Russell J. A. Affect space is bipolar. J. Personality Soc. Psych. (1979) 37:345–356CrossrefGoogle Scholar
  • Schmitt B. H., Simonson A.Marketing Aesthetics: The Strategic Management of Brands, Identity and Image (1997) (Free Press, New York) Google Scholar
  • Schrage M.Serious Play: How the World’s Best Companies Simulate to Innovate (1999) (Harvard Business School Press, Boston, MA) Google Scholar
  • Smith C. A., Kirby L. D., Forgas J. P. Affect and cognitive appraisal processes. Handbook of Affect and Social Cognition (2001) (Lawrence Erlbaum Associates, Mahwah, NJ) 75–94Google Scholar
  • Swan T. Behind the wheel/Mini Cooper. New York Times (2002) June 2):1Google Scholar
  • Taylor C. One cool cube. Time (2000) August 28):68Google Scholar
  • Thomke S., Nimgade A. IDEO product development. (2000) . Case No 9-600-143, Harvard Business School Case Services, Boston, MAGoogle Scholar
  • Tripsas M. Surviving radical technological change through dynamic capability: Evidence from the typesetter industry. Indust. Corporate Change (1997a) 6:341–377CrossrefGoogle Scholar
  • Tripsas M. Unraveling the process of creative destruction: Complementary assets and incumbent survival in the typesetter industry. Strategic Management J. (1997b) 18(Summer):119–142CrossrefGoogle Scholar
  • Tripsas M., Gavetti G. Capabilities, cognition, and inertia: Evidence from digital imaging. Strategic Management J. (2000) 21:1147–1161CrossrefGoogle Scholar
  • Tushman M. L., Anderson P. Technological discontinuities and organizational environment. Admin. Sci. Quart. (1986) 31:439–465CrossrefGoogle Scholar
  • von Hippel E. Lead users: A source of novel product concepts. Management Sci. (1986) 32:791–805LinkGoogle Scholar
  • von Hippel E.The Sources of Innovation (1988) (Oxford University Press, New York) Google Scholar
  • Watson D., Wiese D., Vaidya J., Tellegen A. The two general activation systems of affect: Structural findings, evolutionary considerations, and psychobiological evidence. J. Personality Soc. Psych. (1999) 76:820–838CrossrefGoogle Scholar
  • Wildstrom S. H. The Cube: Looks aren’t everything. Bus. Week (2000) October 16):29Google Scholar
  • Yoffie D. B., Wang Y. Apple Computer–2002. (2002) . Case No 9-702-469, Harvard Business School Case Services, Boston, MAGoogle Scholar
  • Zoglio M., Wathieu L. (2001) . TiVo, Case No 9-501-038, Harvard Business School Case Services, Boston, MAGoogle Scholar
INFORMS site uses cookies to store information on your computer. Some are essential to make our site work; Others help us improve the user experience. By using this site, you consent to the placement of these cookies. Please read our Privacy Statement to learn more.