Managing the Impact of Employee Turnover on Performance: The Role of Process Conformance
Published Online:1 Feb 2008https://doi.org/10.1287/orsc.1070.0294
References
- Optimal and dysfunctional turnover: Toward an organizational level model. Acad. Management Rev. (1984) 9(2):331–341Crossref, Google Scholar
- Designed for learning: A tale of two auto plants. Sloan Management Rev. (1993) 34(3):85–94Google Scholar
- Flexibility versus efficiency? A case study of model changeovers in the Toyota production system. Organ. Sci. (1999) 10(1):43–68Link, Google Scholar
- Organizational Learning: Creating, Retaining and Transferring Knowledge (1999) (Kluwer, New York) Google Scholar
- Learning curves in manufacturing. Science (1990) 247:920–924Crossref, Google Scholar
- Group learning curves: The effects of turnover and task complexity on group performance. J. Appl. Soc. Psych. (1995) 25(6):512–529Crossref, Google Scholar
- Investment in human capital: A theoretical analysis. J. Political Econom. (1962) 70(5):9–49Crossref, Google Scholar
- The theories of turnover: Causes, effects, and meaning. Res. Sociol. Organ. (1982) 1:75–128Google Scholar
- The empowerment of service workers: What, why, how and when. Sloan Management Rev. (1992) 33(3):31–40Google Scholar
- Empowering service employees. Sloan Management Rev. (1995) 36(4):73–84Google Scholar
- Bureau of Labor Statistics Job openings and labor turnover survey. (2005a) . U.S. Department of Labor, Washington, D.C.Google Scholar
- Bureau of Labor Statistics May 2005 National occupational employment and wage estimates. (2005b) . U.S. Department of Labor, Washington, D.C.Google Scholar
- Organizational learning and personnel turnover. Organ. Sci. (1992) 3(1):20–46Link, Google Scholar
- Turnover turned over: An expanded and positive perspective. Acad. Management Rev. (1979) 4(2):225–235Crossref, Google Scholar
- Identifying sources of turnover costs: A segmental approach. J. Marketing (1990) 54(2):46–56Crossref, Google Scholar
- Voluntary turnover, social capital, and organizational performance. Acad. Management Rev. (2001) 26(3):446–456Crossref, Google Scholar
- Is high employee turnover really harmful? An empirical test using company records. Acad. Management J. (2004) 47(2):277–286Crossref, Google Scholar
- Panel data and unobservable individual effects. Econometrica (1981) 49(6):1377–1398Crossref, Google Scholar
- Employee Turnover (1995) (South-Western Publishing, Cincinatti, OH) Google Scholar
- The impact of human resource management practices on turnover, productivity, and corporate financial performance. Acad. Management J. (1995) 38(3):635–672Crossref, Google Scholar
- Job matching and the theory of turnover. J. Political Econom. (1979) 87(5):972–990Crossref, Google Scholar
- Organizational social capital and employment practices. Acad. Management Rev. (1999) 24(3):538–555Crossref, Google Scholar
- Production-line approach to services. Harvard Bus. Rev. (1972) 50(4):41–52Google Scholar
- Exploration and exploitation in organizational learning. Organ. Sci. (1991) 2(1):71–87Link, Google Scholar
- Employee Turnover: Causes, Consequences, and Control (1982) (Addison-Wesley, Reading, MA) Google Scholar
- Employee-Organization Linkages: The Psychology of Commitment, Absenteeism, and Turnover (1982) (Academic Press, New York) Google Scholar
- Innovation and attention to detail in the quality improvement paradigm. Management Sci. (2004) 50(11):1576–1586Link, Google Scholar
- An Evolutionary Theory of Economic Change (1982) (Harvard University Press, Cambridge, MA) Google Scholar
- , Kleiner M., Block R., Roomkin M., Salsburg S. Turnover, employment security, and the performance of the firm. Human Resources and the Performance of the Firm (1987) (BNA Press, Washington, D.C.) Google Scholar
- The Tacit Dimension (1966) (Anchor Day Books, New York) Google Scholar
- The Study of Turnover (1977) (Iowa State University Press, Ames, IA) Google Scholar
- Organizational learning and forgetting: The effects of turnover and structure. Eur. Management Rev. (2006) 3(2):77–85Crossref, Google Scholar
- Sasha Corporation (2007) . http://www.sashacorp.com/turnframe.htmlGoogle Scholar
- Alternative conceptualizations of the relationship between voluntary turnover and organizational performance. Acad. Management J. (2005) 48(1):50–68Crossref, Google Scholar
- Distinguishing control from learning in total quality management: A contingency perspective. Acad. Management Rev. (1994) 19(3):537–564Crossref, Google Scholar
- The consequences of turnover. J. Occupational Behav. (1980) 1(4):253–273Google Scholar
- Employee turnover and post-decision accommodation processes. Res. Organ. Behav. (1981) 3:235–281Google Scholar
- To keep employees, Domino's decides it's not all about pay. Pizza chain attacks turnover by focusing on managers. Wall Street Journal (2005) February 17):A1Google Scholar
- Replication as strategy. Organ. Sci. (2001) 12(6):730–743Link, Google Scholar

