Process Virtualization Theory and the Impact of Information Technology
Published Online:20 Mar 2008https://doi.org/10.1287/orsc.1070.0316
References
- Global disaggregation of information-intensive services. Management Sci. (1995) 41(7):1250–1262Link, Google Scholar
- Virtual classroom versus physical classroom: An exploratory study of class discussion patterns and student learning in an asynchronous Internet-based MBA course. J. Management Ed. (2000) 24(2):213–233Google Scholar
- Channel expansion theory and the experiential nature of media richness perceptions. Acad. Management J. (1999) 42(2):153–170Crossref, Google Scholar
- Effects of anonymity and evaluative tone on idea generation in computer-mediated groups. Management Sci. (1990) 36(6):689–703Link, Google Scholar
- The mutual knowledge problem and its consequences for dispersed collaboration. Organ. Sci. (2001) 12(3):346–371Link, Google Scholar
- Organizational information requirements, media richness and structural design. Management Sci. (1986) 32(5):554–571Link, Google Scholar
- Process Innovation: Reengineering Work Through Information Technology (1993) (Harvard Business School Press, Boston) Google Scholar
- Managing information about processes. J. Management Inform. Systems (1995) 12(1):57–80Crossref, Google Scholar
- Protecting children from online sexual predators: Technological, psychoeducational, and legal considerations. Profossional Psych.: Res. Practice (2004) 35(1):65–73Crossref, Google Scholar
- Theory Building (1969) (The Free Press, New York) Google Scholar
- Interview: Ben Shneiderman and Allison Druin. Interactions (2000) 7(2):59–65Crossref, Google Scholar
- Building theories from case study research. Acad. Management Rev. (1989) 14(4):532–550Crossref, Google Scholar
- The Virtual Banking Revolution: The Customer, the Bank and the Future (1999) (International Thomson Business Press, London) Google Scholar
- Identification in face-to-face, hybrid, and pure virtual teams: Untangling the contradictions. Organ. Sci. (2005) 16(1):19–32Link, Google Scholar
- The social cost of cheap pseudonyms. J. Econom. Management Strategy (2001) 10(2):173–199Crossref, Google Scholar
- ATM fraud: Does it warrant the expense to fight it? Banking Strategies (2006) 82(6):43–46Google Scholar
- Understanding conflict in geographically distributed teams: The moderating effects of shared identity, shared context, and spontaneous communication. Organ. Sci. (2005) 16(3):290–307Link, Google Scholar
- What makes you click? Mate preferences and matching outcomes in online dating. (2006) . Working paper, MIT, Cambridge, MACrossref, Google Scholar
- EFT and bank cards: Household attitudes and practices. J. Retail Banking (1981) 3(1):45–61Google Scholar
- Biometric identification. Comm. ACM (2000) 43(2):90–98Crossref, Google Scholar
- Communication and trust in global virtual teams. Organ. Sci. (1999) 10(6):791–815Link, Google Scholar
- Unattended reception—A business opportunity? (2004) 5(2):206–220Google Scholar
- Car buyers, dealers reap the benefits of growing number of Internet services. Wall Street J. (1996) September 30):B12AGoogle Scholar
- Collaborative customer services using synchronous web browser sharing. 1998 ACM Conf. Comput. Supported Cooperative Work (1998) (ACM Press, Seattle) 99–109Crossref, Google Scholar
- The psychobiological model: Towards a new theory of computer-mediated communication based on Darwinian evolution. Organ. Sci. (2004) 15(3):327–348Link, Google Scholar
- ATM strategies: Looking ahead. J. Ret. Bank. (1989) 11(4):17–25Google Scholar
- The Online Educator: A Guide to Creating the Virtual Classroom (2002) (Routledge, London) Crossref, Google Scholar
- Tools for inventing organizations: Toward a handbook of organizational processes. Management Sci. (1999) 45(3):425–443Link, Google Scholar
- Plan 9 from cyberspace: The implications of the Internet for personality and social psychology. Personality Soc. Psych. Rev. (2000) 4(1):57–75Crossref, Google Scholar
- The quality of online and offline relationships: The role of multiplexity and duration of social relationships. Inform. Soc. (2006) 22(3):137–148Crossref, Google Scholar
- Distance Education: A Systems View (1996) (Wadsworth, Belmont, CA) Google Scholar
- The influence of goal-directed and experiential activities on online flow experiences. J. Consumer Psych. (2003) 13(1/2):3–16Crossref, Google Scholar
- Management Information Systems: Managing Information Technology in the E-Business Enterprise (2002) 5th ed.(McGraw-Hill, New York) Google Scholar
- Knowing in practice: Enacting a collective capability in distributed organizing. Organ. Sci. (2002) 13(3):249–273Link, Google Scholar
- Research commentary: Desperately seeking the “IT” in IT research—A call to theorizing the IT artifact. Inform. Systems Res. (2001) 12(2):121–134Link, Google Scholar
- Making moosic: The development of personal relationships on line and a comparison to their off-line counterparts. J. Soc. Personal Relationships (1998) 15(4):517–537Crossref, Google Scholar
- Seeing what we build together: Distributed multimedia learning environments for transformative communications. J. Learn. Sci. (1993) 3(3):285–299Crossref, Google Scholar
- Telemedicine technology and clinical applications. J. Amer. Medical Assoc. (1995) 273(6):483–488Crossref, Google Scholar
- EFT and the public. Bankers Magazine (1978) 161(2):42–52Google Scholar
- Online grocery retailing: What do consumers think? Internet Res. (2005) 15(3):335–352Crossref, Google Scholar
- Individual and social aspects of learning. Rev. Res. Ed. (1998) 23:1–24Google Scholar
- Shaping agility through digital options: Reconceptualizing the role of information technology in contemporary firms. MIS Quart. (2003) 27(2):237–263Crossref, Google Scholar
- Information Rules: A Strategic Guide to the Network Economy (1998) (Harvard Business School Press, Boston) Google Scholar
- The Social Psychology of Telecommunications (1976) (John Wiley, London) Google Scholar
- Connections: New Ways of Working in the Networked Organization (1991) (MIT Press, Cambridge, MA) Google Scholar
- A self-efficacy theory explanation for the management of remote workers in virtual organizations. Organ. Sci. (1999) 10(6):758–776Link, Google Scholar
- Defining virtual reality: Dimensions determining telepresence. J. Comm. (1992) 42(4):73–93Crossref, Google Scholar
- A comparative analysis of users and non-users of automatic teller machines. J. Retail Banking (1986) 8(1/2):72–78Google Scholar
- Retail Banking Technology: Strategies and Resources that Seize the Competitive Advantage (1992) (John Wiley & Sons, Inc., New York) Google Scholar
- Baseball on television: The formative years, 1939–1951. NINE: J. Baseball History Culture (2003) 11(2):1–15Crossref, Google Scholar
- Relational communication in computer-mediated interaction. Human Comm. Res. (1992) 19(1):50–88Crossref, Google Scholar
- Research commentary: Information systems and conceptual modeling—A research agenda. Inform. Systems Res. (2002) 13(4):363–377Link, Google Scholar
- The relationship between investment in information technology and firm performance: A study of the valve manufacturing sector. Inform. Systems Res. (1992) 3(4):307–333Link, Google Scholar
- Similarity of activity preferences among friends: Those who play together stay together. Soc. Psych. Quart. (1979) 42(1):62–66Crossref, Google Scholar
- Case Study Research: Design and Methods (2003) 3rd ed.(Sage Publications, Thousand Oaks, CA) Google Scholar
- How the Internet lowers prices: Evidence from matched survey and automobile transaction data. J. Marketing Res. (2006) 43(2):168–181Crossref, Google Scholar
- In the Age of the Smart Machine: The Future of Work and Power (1988) (Basic Books, New York) Google Scholar

