A Study of Psychological Contract Breach Spillover in Multiple-Agency Relationships in Consulting Professional Service Firms
References
- (1991) Multiple Regression: Testing and Interpreting Interactions (Sage, London).Google Scholar
- (1964) Studies in the reliability and validity of the critical incident technique. J. Appl. Psych. 48(6):398–403.Crossref, Google Scholar
- (2009) Psychological contract breach and work performance: Is social exchange a buffer or an intensifier? J. Managerial Psych. 25(3):252–273.Crossref, Google Scholar
- (1998) Ego depletion: Is the active self a limited resource? J. Personality Soc. Psych. 74(5):1252–1265.Crossref, Google Scholar
- (1964) Exchange and Power in Social Life (John Wiley & Sons, New York).Google Scholar
- (2010) Breach begets breach: Trickle-down effects of psychological contract breach on customer service. J. Management 36(6):1578–1607.Google Scholar
- (1993) Expanding the criterion domain to include elements of contextual performance. Schmitt N, Borman WC, eds. Personnel Selection in Organizations (Jossey-Bass, San Francisco), 71–98.Google Scholar
- (2001) How work ideologies shape the psychological contracts of professional employees: Doctors’ responses to perceived breach. J. Organ. Behav. 22(7):717–741.Crossref, Google Scholar
- (1981) Attention and Self-Regulation: A Control-Theory Approach to Human Behavior (Springer-Verlag, New York).Crossref, Google Scholar
- (2009) Contingencies of contingent employment: Psychological contract, job insecurity and employability of contracted workers. Revista de Psicologia del Trabajo y de las Organizaciones 25(3):207–217.Crossref, Google Scholar
- (1978) Perceptions of work and nonwork: Re-examination of compensatory and spillover models. Work Occupations 5(4):402–422.Crossref, Google Scholar
- (2005) Organization promises in the triangular psychological contract as perceived by temporary agency workers, agencies, and client organizations. Employee Responsibilities Rights J. 17(3):131–142.Crossref, Google Scholar
- (2002) A psychological contract perspective on organizational citizenship behavior. J. Organ. Behav. 23:927–946.Crossref, Google Scholar
- (2000) Consequences of the psychological contract for the employment relationship: A large scale survey. J. Management Stud. 37(7):904–930.Crossref, Google Scholar
- (2004) Commonalities and conflicts between different perspectives of the employment relationship: Towards a unified perspective. Coyle-Shapiro JA-M, Shore LM, Taylor SM, Tetrick L, eds. The Employment Relationship: Examining Psychological and Contextual Perspectives (Oxford University Press, Oxford, UK), 119–131.Google Scholar
- (2005) Exchange relationships: Examining psychological contracts and perceived organizational support. J. Appl. Psych. 90(4):774–781.Crossref, Google Scholar
- (2006) Organizational and client commitment among contracted employees. J. Vocational Behav. 68(3):416–431.Crossref, Google Scholar
- (2008) Social exchange theory and organizational justice: Job performance, citizenship behaviors, multiple foci, and a historical integration of two literatures. Gilliland SW, Skarlicki DP, Steiner DD, eds. Research in Social Issues and Management: Justice, Morality, and Social Responsibility (Information Age Publishing, Greenwich, CT), 63–99.Google Scholar
- (2004) Mutuality and reciprocity in the psychological contracts of employees and employers. J. Appl. Psych. 89(1):52–72.Crossref, Google Scholar
- (2008) Balanced versus unbalanced psychological contracts in temporary and permanent employment: Associations with employee attitudes. Management Organ. Rev. 5(3):329–351.Crossref, Google Scholar
- (2004) Mutual expectations: A study of the three-way relationship between employment agencies, their client organisations and white-collar agency "temps". Indust. Relations J. 35(1):58–75.Crossref, Google Scholar
- (2010) The intersection of work and family life: The role of affect. Annual Rev. Psych. 61:599–622.Crossref, Google Scholar
- (2000) Mechanisms linking work and family: Clarifying the relationship between work and family constructs. Acad. Management Rev. 25(1):178–199.Crossref, Google Scholar
- (1990) Looking fair vs. being fair: Managing impressions of organizational justice. Staw BM, Cummings LL, eds. Research in Organizational Behavior, Vol. 12 (JAI Press, Greenwich, CT), 111–157.Google Scholar
- (2005) Reputation, diversification and organizational explanations of performance in professional service firms. Organ. Sci. 16(6):661–673.Link, Google Scholar
- (1995) The Dynamics of Service: Reflections on the Changing Nature of Customer/Provider Interactions (Jossey-Bass, San Francisco).Google Scholar
- (2004) Psychological contract and organizational citizenship behavior in China: Investigating generalizability and instrumentality. J. Appl. Psych. 89(2):311–321.Crossref, Google Scholar
- (2011) The influence of psychological contract breach on temporary workers’ commitment and behaviors: A multiple agency perspective. J. Bus. Psych. 26(3):311–324.Crossref, Google Scholar
- (1992) Network dyads in entrepreneurial settings: A study of the governance of exchange relationships. Admin. Sci. Quart. 37(1):76–104.Crossref, Google Scholar
- (2007) Taking a multifoci approach to the study of justice, social exchange, and citizenship behavior: The target similarity model. J. Management 33(6):841–866.Crossref, Google Scholar
- (2002) Organizational citizenship behavior and workplace deviance: The role of affect and cognitions. J. Appl. Psych. 87(1):131–142.Crossref, Google Scholar
- (2003) Dual commitments of contingent workers: An examination of contingents’ commitment to the agency and the organization. J. Organ. Behav. 24(5):609–625.Crossref, Google Scholar
- (2000) The psychological contract, organizational commitment and job satisfaction of temporary staff. Leadership Organ. Development J. 21(1/2):84–90.Crossref, Google Scholar
- (1998) Fitting square pegs into round holes: Mapping the domain of contingent work arrangements onto the psychological contract. J. Organ. Behav. 19(S1):697–730.Crossref, Google Scholar
- (1997) Retrospective reports in organizational research: A reexamination of recent evidence. Acad. Management J. 40(1):189–204.Crossref, Google Scholar
- (1994) Role definitions and organizational citizenship behavior: The importance of the employee’s perspective. Acad. Management J. 37(6):1543–1567.Crossref, Google Scholar
- (1997) When employees feel betrayed: A model of how psychological contract violation develops. Acad. Management Rev. 22(1):226–256.Crossref, Google Scholar
- (2000) Some basic issues related to contextual performance and organizational citizenship behavior in human resource management. Human Resource Management Rev. 10(1):115–126.Crossref, Google Scholar
- (2010) What is a professional service firm? Toward a theory and taxonomy of knowledge-intensive firms. Acad. Management Rev. 35(1):155–174.Crossref, Google Scholar
- (1997) Organizational citizenship behavior: It’s construct clean-up time. Human Performance 10(2):85–97.Crossref, Google Scholar
- (1988) Organizational Citizenship Behavior: The Good Soldier Syndrome (Lexington Books, Lexington, MA).Google Scholar
- (2005) Psychological contract violation in online marketplaces: Antecedents, consequences, and moderating role. Inform. Systems Res. 16(4):372–399.Link, Google Scholar
- (2003) Common method biases in behavioral research: A critical review of the literature and recommended remedies. J. Appl. Psych. 88(5):979–903.Crossref, Google Scholar
- (1997) The measurement of organizational citizenship behavior: Are we assuming too much? J. Appl. Soc. Psych. 27(17):1527–1544.Crossref, Google Scholar
- (1990) Neither market nor hierarchy: Network forms of organization. Staw BM, Cummings LL, eds. Research in Organizational Behavior, Vol. 12 (JAI Press, Greenwich, CT), 295–336.Google Scholar
- (2002) Attitudinal organizational commitment and job performance: A meta-analysis. J. Organ. Behav. 23(3):257–266.Crossref, Google Scholar
- (2005) Foci of attachment in organizations: A meta-analytic comparison of the strength and correlates of workgroup versus organizational identification and commitment. J. Vocational Behav. 67(3):490–510.Crossref, Google Scholar
- (1996) Trust and breach of the psychological contract. Admin. Sci. Quart. 41(4):574–599.Crossref, Google Scholar
- (2000) The development of psychological contract breach and violation: A longitudinal study. J. Organ. Behav. 21:525–546.Crossref, Google Scholar
- (1994) Violating the psychological contract: Not the exception but the norm. J. Organ. Behav. 15(3):245–259.Crossref, Google Scholar
- (1994) Changing obligations and the psychological contract: A longitudinal study. Acad. Management J. 37(1):137–152.Crossref, Google Scholar
- (1974) The reliability and validity of the critical incident technique: A closer look. Stud. Personnel Psych. 6(1):53–64.Google Scholar
- (2001) Enrich or depleting? The dynamics of engagement in work and family roles. Admin. Sci. Quart. 46(4):655–684.Crossref, Google Scholar
- (1995) Psychological Contracts in Organizations: Understanding Written and Unwritten Agreements (Sage, Thousand Oaks, CA).Crossref, Google Scholar
- (2001) Schema, promise and mutuality: The building blocks of the psychological contract. J. Occupational Organ. Psych. 74(4):511–541.Crossref, Google Scholar
- (2011) The individual-organization relationship: The psychological contract. Zedeck S, ed. Handbook of Industrial/Organizational Psychology, Vol. 3 (American Psychological Association, Washington, DC), 191–220.Crossref, Google Scholar
- (1994) The psychological contract as an explanatory framework in the employment relationship. Cooper CL, Rousseau DM, eds. Trends in Organizational Behavior (John Wiley & Sons, New York), 91–109.Google Scholar
- (2010) Temporary agency workers and their psychological contracts. Employee Relations 32(2):184–199.Crossref, Google Scholar
- (2003) The impact of psychological contract fulfillment on the performance of in-role and organizational citizenship behaviors. J. Management 29(2):187–206.Crossref, Google Scholar
- (1998) Organizational citizenship behavior of contingent workers in Singapore. Acad. Management J. 41(6):692–703.Crossref, Google Scholar
- (2004) In-role or extra-role organizational citizenship behavior: Which are we measuring? Human Performance 17(1):119–135.Crossref, Google Scholar
- (1996) Affective events theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work. Barry M, Cummings LL, eds. Research in Organizational Behavior, Vol. 18 (JAI Press, Greenwich, CT), 1–74.Google Scholar
- (1990) Does affect induct self-focused attention? J. Personality Soc. Psych. 58(5):899–908.Crossref, Google Scholar
- (2007) The impact of psychological contract breach on work-related outcomes: A meta-analysis. Personnel Psych. 60(3):647–680.Crossref, Google Scholar
- (2011) Revisiting a proposed definition of professional service firms. Acad. Management Rev. 36(1):180–184.Crossref, Google Scholar

