Electronic Mail and Organizational Communication: Does Saying “Hi” Really Matter?

Published Online:https://doi.org/10.1287/orsc.9.6.685

References

  • Allen T. J. Managing the Flow of Technology: Technology Transfer and the Dissemination of Technological Information Within the R&D Organization (1977) (MIT Press, Cambridge, MA) Google Scholar
  • Borgatti S. P. , Everett M. G. , Freeman L. C. UCINET IV version 1.00 (1992) (Analytic Technologies, Columbia) Google Scholar
  • Contractor N. S. , Eisenberg E. M. , Fulk J. , Steinfield C. Communication networks and new media in organizations. Organizations and Communication Technology (1990) (Sage, Newbury Park) CrossrefGoogle Scholar
  • Corman S. R. , Bradford L. Situational effects on the accuracy of self-reported organizing systems theory. Human Comm. Res. (1993) 19 4 528 563 CrossrefGoogle Scholar
  • Culnan M. J. , Markus M. L. , Jablin , et al. Information technologies. Handbook of Organizational Communication (1987) (Sage, Newbury Park) Google Scholar
  • Daft R. L. , Lengel R. H. Organizational information requirements, media richness and structural design. Management Sci. (1986) 32 554 571 LinkGoogle Scholar
  • Dalton F. Embracing new technologies for the office of the future. Site Selection and Indust. Design (1991) 36 1(1291) 4(1294) Google Scholar
  • DeSanctis G. , Poole M. S. Capturing complexity in advanced technology use: Adaptive structuration theory. Organ. Sci. (1994) 5 2 121 147 LinkGoogle Scholar
  • Farace R. V. , Monge P. R. , Russell H. M. Communicating and Organizing (1977) (Addison-Wesley, Reading, MA) Google Scholar
  • Feldman M. S. Electronic mail and weak ties in organizations. Office: Technology and People (1987) 3 83 101 CrossrefGoogle Scholar
  • Festinger L. , Schachter S. , Back K. Social Pressures in Informal Groups: A Study of Human Factors in Housing (1950) (Stanford University Press, Stanford, CA) CrossrefGoogle Scholar
  • Giddens A. Central Problems in Social Theory: Action, Structure and Contradiction in Social Analysis (1979) (University of California Press, Berkeley) CrossrefGoogle Scholar
  • Giddens A. The Constitution of Society (1984) (University of California Press, Berkeley) Google Scholar
  • Goffman E. Behavior in Public Places: Notes on the Social Organization of Gatherings (1963) (The Free Press, New York) Google Scholar
  • Hage J. Communication and Organizational Control: Cybernetics in Health and Welfare Settings (1974) (Wiley, New York) Google Scholar
  • Handy C. Trust and the virtual organization. Harvard Bus. Rev. (1995) 40 50 . May–June Google Scholar
  • Graph Definition and Analysis Package (GRADAD) (Groninger, The Netherlands) . Iec ProGamma Google Scholar
  • Johansen R. , Valler J. , Spangler K. Electronic Meetings: Technical Alternatives and Social Choices (1979) (Addison-Wesley, Reading, MA) Google Scholar
  • Katz D. , Kahn R. L. The Social Psychology of Organizations (1978) (John Wiley & Sons, New York) Google Scholar
  • Knoke D. , Kuklinski J. H. Network Analysis (1982) (Sage, Beverly Hills, CA) Google Scholar
  • March J. G. , Savon G. , Sproull L. , Larkey P. D. Gossip, information, and decision making. Advances in Information Processing in Organizations (1984) 1 (JAI, Greenwich, CT) Google Scholar
  • McLeod P. L. , Baron R. S. , Marti M. W. , Yoon K. The eyes have it: Minority influence in face-to-face and computer mediated communication. J. Appl. Psych. (1997) . Forthcoming Google Scholar
  • McGrath J. E. Groups: Interaction and Performance (1984) (Prentice Hall, Englewood Cliffs, NJ) Google Scholar
  • MacEvoy G. , Freeman L. UCINET (1987) (University of California, Irvine, CA) . Version 3.0 Mathematical Social Science Group, School of Social Sciences Google Scholar
  • Monge P. R. , Kirste K. K. Measuring proximity in human organizations. Soc. Psych. Quart. (1980) 43 110 115 CrossrefGoogle Scholar
  • Rice R. E. The New Media (1984) (Sage, Newbury Park) Google Scholar
  • Rice R. E. , Case D. Electronic message systems in the university: A description of use and utility. A J. Comm. (1983) 33 1 131 152 CrossrefGoogle Scholar
  • Rice R. E. , Williams F. , Rice R. E. Theories old and new: The study of new media. The New Media (1984) (Sage, Newbury Park) Google Scholar
  • Schmitz J. , Fulk J. Organizational colleagues, media richness, and electronic mail: A test of the social influence model of technology use. Comm. Res. (1991) 18 4 487 523 CrossrefGoogle Scholar
  • Scott J. Social Network Analysis: A Handbook (1991) (Sage, Newbury Park) Google Scholar
  • Short J. , Williams E. , Christie B. The Social Psychology of Telecommunications (1976) (Wiley, New York) Google Scholar
  • Sproull L. , Kiesler S. Reducing social context cues: Electronic mail in organizational communication. Management Sci. (1986) 32 11 1492 1512 LinkGoogle Scholar
  • Sproull L. , Kiesler S. Connections: New Ways of Working in the Networked Organization (1991) (MIT Press, Cambridge, MA) Google Scholar
  • Sullivan C. C. Offices as communication tools: Space planning in the 1990s. Buildings (1996) 90 28 30 Google Scholar
  • Walker T. H. Designing work environments that promote corporate productivity. Site Selection and Industrial Design (1992) 37 8(398) 10(400) Google Scholar
  • Walther J. Interpersonal effects in computer-mediated interactions: A relational perspective. Comm. Res. (1992) 19 1 52 90 CrossrefGoogle Scholar
  • Weick K. E. The Social Psychology of Organizing (1979) (Addison-Wesley, Reading, MA) Google Scholar
  • Zack M. H. Interactivity and communication-mode choice in on-going management groups. Inform. Systems Res. (1993) 4 3 207 239 LinkGoogle Scholar
  • Zuboff S. In the Age of the Smart Machine (1988) (Basic Books, New York) Google Scholar
INFORMS site uses cookies to store information on your computer. Some are essential to make our site work; Others help us improve the user experience. By using this site, you consent to the placement of these cookies. Please read our Privacy Statement to learn more.