Close a Store to Open a Pandora’s Box? The Effects of Store Closure on Sales, Omnichannel Shopping, and Mobile App Usage

• Taotao Ye

  Taotao Ye

  [email protected]

  https://orcid.org/0000-0002-8795-5840

  Costello College of Business, George Mason University, Fairfax, Virginia 22030;

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  ,
• Venkatesh (Venky) Shankar

  Corresponding Author

  Venkatesh (Venky) Shankar

  [email protected]

  https://orcid.org/0000-0003-0080-2540

  Brierley Institute of Customer Engagement, Cox School of Business, Southern Methodist University, Dallas, Texas 75275

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