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Editorial
Free Access
Editorial Column—An Open Letter to Reviewers
Pages:277–278
Published Online:December 12, 2013
Research Articles
Serving Fraudulent Consumers? The Impact of Return Policies on Retailer's Profitability
Pages:296–309
Published Online:August 26, 2013
The Impact of Management's Customer Orientation on Job Satisfaction and Competency of Service Employees in the Public Sector: The Mediating Effect of Role Stress
Pages:310–320
Published Online:October 23, 2013
Book Review
Book Review—On The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business
Pages:321–322
Published Online:December 12, 2013
