Open Access

Linking Customer Interaction and Innovation: The Mediating Role of New Organizational Practices

Nicolai J. Foss
Nicolai J. Foss
[email protected]
Center for Strategic Management and Globalization, Copenhagen Business School, 2000 Frederiksberg, Denmark; and Department of Strategy and Management, Norwegian School of Economics and Business Administration, N-5045 Bergen, Norway
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,
Keld Laursen
Keld Laursen
[email protected]
DRUID, Department of Innovation and Organizational Economics, Copenhagen Business School, 2000 Frederiksberg, Denmark
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,
Torben Pedersen
Torben Pedersen
[email protected]
Center for Strategic Management and Globalization, Copenhagen Business School, 2000 Frederiksberg, Denmark
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Center for Strategic Management and Globalization, Copenhagen Business School, 2000 Frederiksberg, Denmark; and Department of Strategy and Management, Norwegian School of Economics and Business Administration, N-5045 Bergen, Norway

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Keld Laursen

[email protected]

DRUID, Department of Innovation and Organizational Economics, Copenhagen Business School, 2000 Frederiksberg, Denmark

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Torben Pedersen

[email protected]

Center for Strategic Management and Globalization, Copenhagen Business School, 2000 Frederiksberg, Denmark

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Published Online:4 Nov 2010https://doi.org/10.1287/orsc.1100.0584

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Volume 22, Issue 4

July-August 2011

Pages 817-1120

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Published Online:November 04, 2010

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Nicolai J. Foss, Keld Laursen, Torben Pedersen, (2010) Linking Customer Interaction and Innovation: The Mediating Role of New Organizational Practices. Organization Science 22(4):980-999.

https://doi.org/10.1287/orsc.1100.0584

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Linking Customer Interaction and Innovation: The Mediating Role of New Organizational Practices

Volume 22, Issue 4

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