Unsettling Settled Knowing: Reconciling Differences in Expert Practice

The authors are indebted to the medical professionals at the two participating neonatal intensive care units for allowing us to observe and understand their world while they cared tirelessly for sick babies. The authors thank Senior Editor Ruthanne Huising and three anonymous reviewers for their developmental feedback and guidance. The authors are also grateful to Jennifer Howard-Grenville, Michael Barrett, Paul Tracey, Mark de Rond, Lisa Cohen, Saku Mantere, Gil Eyal, and participants in the Organization Theory Research Group (OTREG) for their constructive feedback on earlier versions of the manuscript. K. Sayegh wishes to acknowledge the support of her snails writing group. A previous version of this paper received the HCM Best Paper Award, Best Dissertation Award and was the finalist for the William Newman Award from the Academy of Management.