E-mail as a Source and Symbol of Stress

Published Online:https://doi.org/10.1287/orsc.1100.0573

References

  • Adam R. Is e-mail addictive? Aslib Proc. (2002) 54(2):85–94CrossrefGoogle Scholar
  • Alvarez L. Got 2 extra hours for your e-mail? New York Times (2005) November 10). http://www.nytimes.com/2005/11/10/fashion/thursdaystyles/10EMAIL.htmlGoogle Scholar
  • Bälter O. Keystroke level analysis of email message organization. Proc. CHI 2000 Conf. Human Factors Comput. Systems (2000) (ACM, New York) 105–112CrossrefGoogle Scholar
  • Barley S. R. Technology as an occasion for structuring: Evidence from observations of CT scanners and the social order of radiology departments. Admin. Sci. Quart. (1986) 31(1):78–108CrossrefGoogle Scholar
  • Barley S. R., Dubinskas F. A. On technology, time, and the social order: Technically induced change in the temporal organization of radiological work. Making Time: Ethnographies of High-Technology Organizations (1988) (Temple University Press, Philadelphia) 123–169Google Scholar
  • Barley S. R. The alignment of technology and structure through roles and networks. Admin. Sci. Quart. (1990) 35(1):61–103CrossrefGoogle Scholar
  • Barley S. R., Knight D. B., Staw B. M., Cummings L. L. Toward a cultural theory of stress complaints. Research in Organization Behavior (1992) 14(JAI Press, Greenwich, CT) 1–48Google Scholar
  • Bellotti V., Ducheneaut N., Howard M., Smith I. Taking email to task: The design and evaluation of a task management centered email tool. Proc. CHI 2003 Conf. Human Factors Comput. Systems (2003) (ACM, New York) 345–352CrossrefGoogle Scholar
  • Bellotti V., Ducheneaut N., Howard M., Smith I., Grinter R. E. Quality versus quantity: E-mail-centric task management and its relation with overload. Human-Comput. Interaction (2005) 20(1):89–138CrossrefGoogle Scholar
  • Berghel H. E-mail—The good, the bad, and the ugly. Comm. ACM (1997) 40(4):11–15CrossrefGoogle Scholar
  • Bernard H. R., Killworth P., Kronenfeld D., Sailor L. The problem of informant accuracy: The validity of retrospective data. Annual Rev. Anthropol. (1985) 13(1):495–517CrossrefGoogle Scholar
  • Bogg J., Cooper C. L. An examination of gender differences for job satisfaction, mental health and occupational stress among senior U.K. civil servants. Internat. J. Stress Management (1994) 1(2):159–172CrossrefGoogle Scholar
  • Boswell W. R., Olson-Buchanan J. B. The use of communication technologies after hours: The role of work attitudes and work–life conflict. J. Management (2007) 33(4):592–610CrossrefGoogle Scholar
  • British Broadcasting Corporation “Informania” worse than marijuana. BBC News (2005) April 22). http://news.bbc.co.uk/2/hi/uk_news/4471607.stmGoogle Scholar
  • Cable News Network E-mails “hurt IQ more than pot”. CNN.com (2005) April 22). http://www.cnn.com/2005/WORLD/europe/04/22/text.iq/Google Scholar
  • Chesley N. Blurring boundaries? Linking technology use, spillover, individual distress, and family satisfaction. J. Marriage Family (2005) 67(5):1237–1248CrossrefGoogle Scholar
  • Chesley N., Moen P., Shore R. P., Moen P. The new technology climate. It's About Time: Couples and Careers (2003) (Cornell University Press, Ithaca, NY) 220–241Google Scholar
  • Cooper C. L., Marshall J. Occupational sources of stress: A review of the literature relating to coronary heart disease and mental ill health. J. Occupational Psych. (1976) 49(1):11–28CrossrefGoogle Scholar
  • Cooper C. L., Dewe P. J., O'Driscoll M. P.Organizational Stress: A Review and Critique of Theory, Research and Applications (2001) (Sage, Thousand Oaks, CA) Google Scholar
  • Dabbish L. A., Kraut R. E. Email overload at work: An analysis of factors associated with email strain. Proc. ACM Conf. Comput. Supported Cooperative Work (2006) (ACM, New York) 431–440CrossrefGoogle Scholar
  • Dabbish L. A., Kraut R. E., Fussel S., Kiesler S. Understanding email use: Predicting action on a message. Human Factors Comput. Systems: Proc. CHI'05 (2005) (ACM, New York) 691–700CrossrefGoogle Scholar
  • Dawley D. D., Anthony W. P. User perceptions of e-mail at work. J. Bus. Tech. Comm. (2003) 17(2):170–200CrossrefGoogle Scholar
  • Duxbury L. E., Towers I., Higgins C., Thomas J. A., Law W. K. From 9 to 5 to 24/7: How technology has redefined the workday. Information Resources Management: Global Challenges (2006) (Idea Group Publishing, Hershey, PA) 305–332CrossrefGoogle Scholar
  • Edmondson A. C., McManus S. E. Methodological fit in management field research. Acad. Management Rev. (2007) 32(4):1155–1179CrossrefGoogle Scholar
  • El-Shinnawy M., Markus L. M. Acceptance of communication media in organizations: Richness or features? IEEE Trans. Professional Comm. (1998) 41(4):242–253CrossrefGoogle Scholar
  • Emery F. E., Marek J. Some socio-technical aspects of automation. Human Relations (1962) 15(1):17–25CrossrefGoogle Scholar
  • Families and Work Institute1992 National Study of the Changing Workforce (1992) (Families and Work Institute, New York) Google Scholar
  • Fulk J. Social construction of communication technology. Acad. Management J. (1993) 36(5):921–950CrossrefGoogle Scholar
  • Fulk J., Steinfield C. W., Schmitz J., Power J. G. A social information processing model of media use in organizations. Comm. Res. (1987) 14(5):529–552CrossrefGoogle Scholar
  • Gergen K. J., Katz J. E., Aarhus M. The challenge of absent presence. Perpetual Contact: Mobile Communication, Private Talk, Public Performance (2002) (Cambridge University Press, Cambridge, UK) 227–241CrossrefGoogle Scholar
  • Golden A. G., Geisler C. Work–life boundary management and the personal digital assistant. Human Relations (2007) 60(3):519–551CrossrefGoogle Scholar
  • González V. M., Mark G. “Constant, constant, multitasking craziness”: Managing multiple working spheres. Human Factors Comp. Systems: Proc. CHI'04 (2004) (ACM, New York) 113–120Google Scholar
  • González V. M., Mark G. Managing currents of work: Multi-tasking among multiple collaborations. ECSCW 2005: Proc. Ninth Eur. Conf. Comput.-Supported Cooperative Work (2005) (Springer, New York) 143–162CrossrefGoogle Scholar
  • Green N. On the move: Technology, mobility, and the mediation of social time and space. Inform. Soc. (2002) 18(4):281–292CrossrefGoogle Scholar
  • Herbsleb J. D., Mockus A. Formulation and preliminary test of an empirical theory of coordination in software engineering. ESEC/FSE'03 (2003) (ACM, New York) 138–147CrossrefGoogle Scholar
  • Herbsleb J. D., Mockus A., Finholt T. A., Grinter R. E. Distance, dependencies, and delay in global collaboration. Proc. ACM Conf. Comput.-Supported Cooperative Work (CSCW 2000) (2000) (ACM, New York) 319–328CrossrefGoogle Scholar
  • Hill J. E., Hawkins A. J., Ferris M., Weitzman M. Finding an extra day a week: The positive influence of perceived job flexibility on work and family balance. Family Relations (2001) 50(1):49–58CrossrefGoogle Scholar
  • Hinds P. J., Bailey D. E. Out of sight, out of sync: Understanding conflict on distributed teams. Organ. Sci. (2003) 14(6):615–632LinkGoogle Scholar
  • Hinds P. J., Kiesler S.Distributed Work (2002) (MIT Press, Cambridge, MA) CrossrefGoogle Scholar
  • Jackson T. W., Dawson R., Wilson D. Improving the communications process: The costs and effectiveness of email compared with traditional media. Proc. 4th Internat. Conf. Software Process Improvement, Res., Ed. Training (INSPIRE'99) (1999) Heraklion, Crete:167–178Google Scholar
  • Jackson T., Dawson R., Wilson D. Case study: Evaluating the use of an electronic messaging system in business. Proc. Conf. Empirical Assessment Software Engrg. (2001a) (ACM, New York) 53–56Google Scholar
  • Jackson T., Dawson R., Wilson D. The cost of email interruption. J. Systems Inform. Tech. (2001b) 5(1):81–92CrossrefGoogle Scholar
  • Jackson T., Dawson R., Wilson D. Reducing the effect of email interruptions on employees. Internat. J. Inform. Management (2003) 23(1):55–65CrossrefGoogle Scholar
  • Jacobs J. A., Gerson K. Who are the overworked Americans? Rev. Soc. Econom. (1998) 56(4):422–459CrossrefGoogle Scholar
  • Jacobs J. A., Gerson K.The Time Divide: Work, Family and Gender Inequality (2004) (Harvard University Press, Cambridge, MA) Google Scholar
  • Jarvenpaa S. L., Lang K. R. Managing the paradoxes of mobile technology. Inform. Systems Management (2005) 22(4):7–23CrossrefGoogle Scholar
  • Jick T. D. Mixing qualitative and quantitative methods: Triangulation in action. Admin. Sci. Quart. (1979) 24(4):602–611CrossrefGoogle Scholar
  • Kaufman-Scarborough C. Time use and the impact of technology: Examining workspaces in the home. Time Soc. (2006) 15(1):57–80CrossrefGoogle Scholar
  • Kotter J. P.The General Managers (1982) (Free Press, New York) Google Scholar
  • Lazarus R. S., Folkman S.Stress, Appraisal, and Coping (1984) (Springer, New York) Google Scholar
  • Leonardi P. M., Barley S. R. Materiality and change: Challenges to building better theory about technology and organizing. Inform. Organ. (2008) 18(3):159–176CrossrefGoogle Scholar
  • Lofland J., Lofland L. H.Analyzing Social Settings: A Guide to Qualitative Observation and Analysis (1984) (Wadsworth, Belmont, CA) Google Scholar
  • Major V. S., Klein K. J., Ehrhart M. G. Work time, work interference with family, and psychological distress. J. Appl. Psych. (2002) 87(3):427–436CrossrefGoogle Scholar
  • Manger T., Wicklund R. A., Eikeland O.-J. Speed communication and solving social problems. Communications (2003) 28(3):323–337CrossrefGoogle Scholar
  • Mark G., González V. M., Harris J. No task left behind? Examining the nature of fragmented work. Human Factors Comput. Systems: Proc. CHI'05 (2005) (ACM Press, New York) 321–330CrossrefGoogle Scholar
  • Markus M. L. Electonic mail as the medium of managerial choice. Organ. Sci. (1994) 5(4):502–527LinkGoogle Scholar
  • Maslach C., Jackson S. E. The measurement of experienced burnout. J. Occupational Behav. (1981) 2(2):99–113CrossrefGoogle Scholar
  • Maslach C., Schaufeli W. B., Leiter M. P. Job burnout. Annual Rev. Psych. (2001) 52(1):397–422CrossrefGoogle Scholar
  • Mazmanian M., Orlikowski W. J., Yates J., Sørensen C., Yoo Y., Lyytinen K. CrackBerries: The social implications of ubiquitous wireless e-mail devices. Designing Ubiquitous Information Environments: Socio-Technical Issues and Challenges (2006) (Springer, New York) 337–344Google Scholar
  • Meyerson D. E. Interpretations of stress in institutions: The cultural production of ambiguity and burnout. Admin. Sci. Quart. (1994) 39(4):628–653CrossrefGoogle Scholar
  • Middleton C. A., Cukier W. Is mobile email functional or dysfunctional? Two perspectives on mobile email usage. Eur. J. Inform. Systems (2006) 15(3):252–260CrossrefGoogle Scholar
  • Mintzberg H. The manager's job: Folklore and fact. Harvard Bus. Rev. (1975) 53(July/August):49–61Google Scholar
  • Moen P.It's About Time: Couples and Careers (2003) (ILR Press, Ithaca, NY) Google Scholar
  • Moen P., Yu Y. Effective work/life strategies: Working couples, work conditions, gender and life quality. Soc. Problems (2000) 47(3):291–326CrossrefGoogle Scholar
  • Mortensen M., Woolley A. W., O'Leary M. B., Crowston K., Sieber S., Wynn E. Conditions enabling effective multiple team membership. Virtuality and Virtualization. IFIP International Federation for Information Processing (2007) 236(Springer, Boston) 215–228CrossrefGoogle Scholar
  • Murray W. C., Rostis A. Who's running the machine? A theoretical exploration of work, stress and burnout of technologically tethered workers. J. Individual Employment Rights (2007) 12(3):249–263CrossrefGoogle Scholar
  • Nippert-Eng C. E.Home and Work: Negotiating Boundaries Through Everyday Life (1996) (University of Chicago Press, Chicago) CrossrefGoogle Scholar
  • O'Leary M. B., Woolley A. W., Mortensen M. Multiple team membership: Productivity and learning effects for individuals, teams, and organizations. (2008) . Working paper, Sloan School of Management, MIT, Cambridge, MAGoogle Scholar
  • Ophir E., Nass C., Wagner A. D. Cognitive control in media multitaskers. Proc. Natl. Acad. Sci. USA (2009) 106(37):15583–15587CrossrefGoogle Scholar
  • Orlikowski W. J. The duality of technology: Rethinking the concept of technology in organizations. Organ. Sci. (1992) 3(3):398–427LinkGoogle Scholar
  • Orlikowski W. J. Improvising organizational transformation over time: A situated change perspective. Inform. Systems Res. (1996) 7(1):63–92LinkGoogle Scholar
  • Orlikowski W. J. Using technology and constituting structures: A practice lens for studying technology in organizations. Organ. Sci. (2000) 11(4):404–428LinkGoogle Scholar
  • Orlikowski W. J. Sociomaterial practices: Exploring technology at work. Organ. Stud. (2007) 28(9):1435–1448CrossrefGoogle Scholar
  • Orlikowski W. J., Gash D. C. Technological frames: Making sense of information technology in organizations. ACM Trans. Inform. Systems (1994) 12(2):174–207CrossrefGoogle Scholar
  • Orlikowski W. J., Scott S. V. Sociomateriality: Challenging the separation of technology, work and organization. Acad. Management Ann. (2008) 2(1):433–474CrossrefGoogle Scholar
  • Orlowski A. Email destroys the mind faster than marijuana—Study. Register (2005) April 22). http://www.theregister.co.uk/2005/04/22/email_destroys_iq/Google Scholar
  • Pasmore W.Designing Effective Organizations: Sociotechnical Systems Perspective (1988) (John Wiley & Sons, New York) Google Scholar
  • Phillips J. G., Reddie L. Decisional style and self-reported email use in the workplace. Comput. Human Behav. (2007) 23(5):2414–2428CrossrefGoogle Scholar
  • Poole M. S., DeSanctis G., Fulk J., Steinfield C. W. Understanding the use of group decision support systems: The theory of adaptive structuration. Organizations and Communication Technology (1990) (Sage, Newbury Park, CA) 173–193CrossrefGoogle Scholar
  • Reinsch N. L., Turner J. W., Tinsley C. H. Multicommunicating: A practice whose time has come? Acad. Management Rev. (2008) 33(2):391–403CrossrefGoogle Scholar
  • Renaud K., Ramsay J., Hair M. “You've got email!” … Shall I deal with it now? Electronic mail from the recipient's perspective. Internat. J. Human-Comput. Interaction (2006) 21(3):313–332CrossrefGoogle Scholar
  • Rice A. K.Productivity and Social Organization: The Ahmedebad Experiment (1963) (Tavistock, London) Google Scholar
  • Rice R. E., Aydin C. Attitudes toward new organizational technology: Network proximity as a mechanism for social information processing. Admin. Sci. Quart. (1991) 36(2):219–244CrossrefGoogle Scholar
  • Richtel M. The lure of data: Is it addictive? New York Times (2003) July 6). http://www.nytimes.com/2003/07/06/business/the-lure-of-data-is-it-addictive.htmlGoogle Scholar
  • Robinson J. P., Godbey G.Time for Life: The Surprising Ways Americans Use Their Time (1997) (Pennsylvania State University, University Park) Google Scholar
  • Schor J. B.The Overworked American: The Unexpected Decline of Leisure (1993) (Basic Books, New York) Google Scholar
  • Sparks K., Cooper C. L., Fried Y., Shirom A. The effects of hours of work on health: A meta-analytic review. J. Occupational Organ. Psych. (1997) 70(4):391–408CrossrefGoogle Scholar
  • Sproull L., Chandler A. D., Cortada J. W. Computers in U.S. households since 1977. A Nation Transformed by Information (2000) (Oxford University Press, London) 257–280Google Scholar
  • Strauss A. C., Corbin J.Basics of Qualitative Research: Grounded Theory Procedures and Techniques (1990) (Sage, Newbury Park, CA) Google Scholar
  • Stross R. Struggling to evade the e-mail tsunami. New York Times (2008) April 20). http://www.nytimes.com/2008/04/20/technology/20digi.htmlGoogle Scholar
  • Thomas G. F., King C. L., Baroni B., Cook L., Keitelman M., Miller S., Wardle A. Reconceptualizing e-mail overload. J. Bus. Tech. Comm. (2006) 20(3):252–287CrossrefGoogle Scholar
  • Thomée S., Eklöf M., Gustafsson E., Nilsson R., Hagberg M. Prevalence of perceived stress, symptoms of depression and sleep disturbances in relation to information and communication technology (ICT) use among young adults–An explorative prospective study. Comput. Human Behav. (2007) 23(3):1300–1321CrossrefGoogle Scholar
  • Towers I., Duxbury L. E., Higgins C., Thomas J. Time thieves and space invaders: Technology, work and the organization. J. Organ. Change Management (2006) 19(5):593–618CrossrefGoogle Scholar
  • Trist E. L., Bamforth K. W. Some social and psychological consequences of the longwall method of coal-getting. Human Relations (1951) 4(1):3–38CrossrefGoogle Scholar
  • Valcour P. M., Hunter L. W., Kossek E. E., Lambert S. J. Technology, organizations and work-life integration. Work and Life Integration: Organizational, Cultural, and Individual Perspectives (2005) (Lawrence Erlbaum Associates, Mahwah, NJ) 61–84Google Scholar
  • Whittaker S., Sidner C. Email overload: Exploring personal information management of email. Human Factors Comput. Systems: Proc. (CHI'96) (1996) (ACM Press, New York) 276–283CrossrefGoogle Scholar
  • Zuboff S.In the Age of the Smart Machine (1988) (Basic, New York) Google Scholar
INFORMS site uses cookies to store information on your computer. Some are essential to make our site work; Others help us improve the user experience. By using this site, you consent to the placement of these cookies. Please read our Privacy Statement to learn more.