“Does This Sound Like a Fair Deal?”: Antecedents and Consequences of Fairness Expectations in the Individual’s Decision to Participate in Firm Innovation

References

• Adams JS (1965) Inequity in social exchange. Adv. Experiment. Soc. Psych. 2:267–299.Crossref, Google Scholar
• Afuah A, Tucci CL (2012) Crowdsourcing as a solution to distant search. Acad. Management Rev. 37(3):355–375.Crossref, Google Scholar
• Ågerfalk PJ, Fitzgerald B (2008) Outsourcing to an unknown workforce: Exploring opensourcing as a global sourcing strategy. MIS Quart. 32(2):385–409.Crossref, Google Scholar
• Ahearne M, Bhattacharya CB, Gruen T (2005) Antecedents and consequences of customer-company identification: Expanding the role of relationship marketing. J. Appl. Psych. 90(3):574–585.Crossref, Google Scholar
• Ajzen I, Brown TC, Carvajal F (2004) Explaining the discrepancy between intentions and actions: The case of hypothetical bias in contingent valuation. Personality Soc. Psych. Bull. 30(9):1108–1121.Crossref, Google Scholar
• Ambrose ML, Arnaud A (2005) Are procedural justice and distributive justice conceptually distinct? , Greenberg J, Colquitt JA, eds. Handbook of Organizational Justice (Psychology Press, New York), 59–84.Google Scholar
• Aquino K, Bradfield M (2002) Perceived victimization in the workplace: The role of situational factors and victim characteristics. Organ. Sci. 11(5):525–537.Link, Google Scholar
• Armstrong SJ, Overton TS (1977) Estimating nonresponse bias in mail surveys. J. Marketing Res. 14(3):396–402.Crossref, Google Scholar
• Ashforth BE, Mael F (1989) Social identity theory and the organization. Acad. Management Rev. 14(1):20–39.Crossref, Google Scholar
• Austin W, Walster E (1974) Participants’ reactions to “equity with the world”. J. Experiment. Soc. Psych. 10(6):528–548.Crossref, Google Scholar
• Bagozzi RP, Dholakia UM (2002) Intentional social action in virtual communities. J. Interactive Marketing 16(2):2–21.Crossref, Google Scholar
• Baldwin C, von Hippel E (2011) Modeling a paradigm shift: From producer innovation to user and open collaborative innovation. Organ. Sci. 22(6):1399–1417.Link, Google Scholar
• Barry B (1989) Theories of Justice (University of California Press, Berkeley).Crossref, Google Scholar
• Bayus B (2013) Crowdsourcing new product ideas over time: An analysis of the Dell’s IdeaStorm community. Management Sci. 59(1):226–244.Link, Google Scholar
• Belk RW (1985) Issues in the intention-behavior discrepancy. , Sheth JN, ed. Research in Consumer Behavior, 1 (JAI Press, Greenwich, CT), 1–34.Google Scholar
• Belk RW (1988) Possessions and the extended self. J. Consumer Res. 15(2):139–168.Crossref, Google Scholar
• Bell BS, Wiechmann D, Ryan AM (2004) Justice expectations and applicant perceptions. Internat. J. Selection Assessment 12(1–2):25–38.Crossref, Google Scholar
• Bell BS, Wiechmann D, Ryan AM (2006) Consequences of organizational justice expectations in a selection system. J. Appl. Psych. 91(2):455–466.Crossref, Google Scholar
• Bergami M, Bagozzi RP (2000) Self categorization, affective commitment, and group self-esteem as distinct aspects of social identity in the organization. British J. Soc. Psych. 39(4):555–577.Crossref, Google Scholar
• Bhattacharya CB, Sen S (2003) Consumer-company identification: A framework for understanding consumers’ relationships with companies. J. Marketing 67(2):76–88.Crossref, Google Scholar
• Blau P (1964) Exchange and Power in Social Life (John Wiley & Sons, New York).Google Scholar
• Boiney LG, Kennedy J, Nye P (1997) Instrumental bias in motivated reasoning: More when more is needed. Organ. Behav. Human Decision Processes 72(1):1–24.Crossref, Google Scholar
• Brabham DC (2010) Moving the crowd at Threadless. Inform. Comm. Soc. 13(1):1122–1145.Crossref, Google Scholar
• Brockner J, Heuer L, Siegel PA, Wiesenfeld B, Martin C, Grover S, Reed T, Bjorgvinsson S (1998) The moderating effect of self-esteem in reaction to voice: Converging evidence from five studies. J. Personality Soc. Psych. 75(2):394–407.Crossref, Google Scholar
• Brusoni S, Prencipe A, Pavitt K (2001) Knowledge specialization, organizational coupling, and the boundaries of the firm: Why do firms know more than they make? Admin. Sci. Quart. 46(4):597–621.Crossref, Google Scholar
• Bullinger AC, Neyer A-K, Rass M, Moeslein K (2010) Community-based innovation contests: Where competition meets cooperation. Creativity Innovation Management 19(3):290–303.Crossref, Google Scholar
• Chatterji AK, Fabrizio K (2012) How do product users influence corporate invention? Organ. Sci. 23(4):971–987.Link, Google Scholar
• Chaudhuri A, Holbrook MB (2001) The chain of effects from brand trust and brand affect to brand performance: The role of brand loyalty. J. Marketing 65(2):81–93.Crossref, Google Scholar
• Chesbrough H (2003) Open Innovation (Harvard University Press, Cambridge, MA).Google Scholar
• Clement S (1987) The self-efficacy expectations and occupational preferences of females and males. J. Occupation. Psych. 60(3):257–265.Crossref, Google Scholar
• Cohen-Charash Y, Spector PE (2001) The role of justice in organizations: A meta-analysis. Organ. Behav. Human Decision Processes 86(2):278–321.Crossref, Google Scholar
• Colquitt JA, Wesson MJ, Porter COLH, Conlon DE, Ng KY (2001) Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. J. Appl. Psych. 86(3):425–445.Crossref, Google Scholar
• Cook S (2008) The contribution revolution. Harvard Bus. Rev. 86(October):60–69.Google Scholar
• Crawford CM, Di Benedetto CA (2010) New Products Management, 10th ed. (McGraw-Hill/Irwin, Boston).Google Scholar
• Cropanzano R, Goldman B, Folger R (2003) Deontic justice: The role of moral principles in workplace fairness. J. Organ. Behav. 24(8):1019–1024.Crossref, Google Scholar
• Dahlander L, Frederiksen L (2012) The core and cosmopolitans: A relational view of innovation in user communities. Organ. Sci. 23(4):988–1007.Link, Google Scholar
• Dahlander L, Magnusson M (2008) How do firms make use of open source communities? Long Range Planning 41(6):629–649.Crossref, Google Scholar
• Dahlander L, Wallin MW (2006) A man on the inside: Unlocking communities as complementary assets. Res. Policy 35(8):1243–1259.Crossref, Google Scholar
• Dean JWJrBrandes P, Dharwadkar R (1998) Organizational cynicism. Acad. Management Rev. 23(2):341–352.Crossref, Google Scholar
• Derous E, Born MP, De Witte K (2004) How applicants want and expect to be treated: Applicants’ selection treatment beliefs and the development of the social process questionnaire on selection. Internat. J. Selection Assessment 12(1/2):99–119.Crossref, Google Scholar
• Di Gangi PM, Wasko MM (2009) Steal my idea! Organizational adoption of user innovations from a user innovation community: A case study of Dell IdeaStorm. Decision Support Systems 48(1):303–312.Crossref, Google Scholar
• Di Gangi PM, Wasko MM, Hooker RE (2010) Getting customers’ ideas to work for you: Learning from Dell how to succeed with online user innovation communities. MIS Quart. Executive 9(4):213–228.Google Scholar
• Dutton JE, Dukerich JM, Harquail CV (1994) Organizational images and member identification. Admin. Sci. Quart. 39(2):239–263.Crossref, Google Scholar
• Ebner W, Leimeister JM, Krcmar H (2009) Community engineering for innovations: The ideas competition as a method to nurture a virtual community for innovations. R&D Management 39(4):342–356.Crossref, Google Scholar
• Einwiller SA, Fedorikhin A, Johnson A, Kamins MA (2006) Enough is enough! When identification no longer prevents negative corporate associations. J. Acad. Marketing Sci. 34(2):185–194.Crossref, Google Scholar
• Elkins TJ, Bozeman DP, Phillips JS (2003) Promotion decisions in an affirmative action environment: Can social accounts change fairness perceptions? J. Appl. Soc. Psych. 33(6):1111–1139.Crossref, Google Scholar
• Euchner J (2010) The limits of crowds. Res.-Tech. Management 53(5):7–8.Google Scholar
• Faraj S, Jarvenpaa SL, Majchrzak A (2011) Knowledge collaboration in online communities. Organ. Sci. 22(5):1224–1239.Link, Google Scholar
• Fehr E, Gächter S (2000) Fairness and retaliation: The economics of reciprocity. J. Econom. Perspect. 14(3):159–181.Crossref, Google Scholar
• Felstiner AL (2010) Working the crowd: Employment and labor law in the crowdsourcing industry. Working paper, University of California, Berkeley, Berkeley.Google Scholar
• Fleming L, Waguespack DM (2007) Boundary spanning and leadership in open innovation communities. Organ. Sci. 18(2):165–180.Link, Google Scholar
• Folger R (1977) Distributive and procedural justice: Combined impact of “voice” and improvement of experienced inequity. J. Personality Soc. Psych. 35(2):108–119.Crossref, Google Scholar
• Folger R, Cropanzano R, Goldman B (2005) What is the relationship between justice and morality? , Greenberg J, Colquitt JA, eds. Handbook of Organizational Justice (Psychology Press, New York), 215–246.Google Scholar
• Franke N, Shah S (2003) How communities support innovative activities: An exploration of assistance and sharing among end-users. Res. Policy 32(1):157–179.Crossref, Google Scholar
• Franke N, Schreier M, Kaiser U (2010) The “I designed it myself” effect in mass customization. Management Sci. 65(1):125–140.Link, Google Scholar
• Fuchs C, Schreier M (2011) Customer empowerment in new product development. J. Product Innovation Management 28(1):17–32.Crossref, Google Scholar
• Fuchs C, Prandelli E, Schreier M (2010) The psychological effects of empowerment strategies on consumers’ product demand. J. Marketing 74(1):65–79.Crossref, Google Scholar
• Füller J (2006) Why consumers engage in virtual new product developments initiated by producers. Adv. Consumer Res. 33(1):639–646.Google Scholar
• Füller J (2010) Refining virtual co-creation from a consumer perspective. Calif. Management Rev. 52(2):98–122.Crossref, Google Scholar
• Füller J, Faullant R, Matzler K (2010) Triggers for virtual customer integration in the development of medical equipment—From a manufacturer and a user’s perspective. Indust. Marketing Management 39(8):1376–1383.Crossref, Google Scholar
• Füller J, Jawecki G, Mühlbacher H (2007) Innovation creation by online basketball communities. J. Bus. Res. 60(1):60–71.Crossref, Google Scholar
• Füller J, Matzler K, Hoppe M (2008) Brand community members as a source of innovation. J. Product Innovation Management 25(6):608–619.Crossref, Google Scholar
• Füller J, Bartl M, Ernst H, Mühlbacher H (2006) Community based innovation: How to integrate members of virtual communities into new product development. Electronic Commerce Res. 6(1):57–73.Crossref, Google Scholar
• Füller J, Mühlbacher H, Matzler K, Jawecki G (2009) Consumer empowerment through internet-based co-creation. J. Management Inform. Systems 26(3):71–102.Crossref, Google Scholar
• Gächter S, von Krogh G, Haefliger S (2010) Initiating private-collective innovation: The fragility of knowledge sharing. Res. Policy 39(7):893–906.Crossref, Google Scholar
• Gillespie JZ, Greenberg J (2005) Are the goals of organizational justice self-interested? , Greenberg J, Colquitt JA, eds. Handbook of Organizational Justice (Psychology Press, New York), 179–213.Google Scholar
• Gilliland SW (1993) The perceived fairness of selection systems: An organizational justice perspective. Acad. Management Rev. 18(4):694–734.Crossref, Google Scholar
• Gilliland SW, Hale JMS (2005) How can justice be used to improve employee selection practices? , Greenberg J, Colquitt JA, eds. Handbook of Organizational Justice (Psychology Press, New York), 411–438.Google Scholar
• Greenberg J, Colquitt JA, eds. (2005) Handbook of Organizational Justice (Psychology Press, New York).Google Scholar
• Greenwald AG (1976) Within-subjects design: To use or not to use? Psych. Bull. 83(2):314–320.Crossref, Google Scholar
• Hall H, Graham D (2004) Creation and recreation: Motivating collaboration to generate knowledge capital in online communities. Internat. J. Inform. Management 24(3):235–246.Crossref, Google Scholar
• Hamburg M (2008) Crowdsourcing, a bad influence? Me Like the Interweb (blog). April 7, http://monicahamburg.wordpress.com/2008/04/07/is-crowdsourcing-a-bad-influence/.Google Scholar
• Harhoff D, Mayrhofer P (2010) Managing user communities and hybrid innovation processes: Concepts and design implications. Organ. Dynam. 39(2):137–144.Crossref, Google Scholar
• Harhoff D, Henkel J, von Hippel E (2003) Profiting from voluntary information spillovers: How users benefit by freely revealing their innovations. Res. Policy 32(10):1753–1769.Crossref, Google Scholar
• Heckman JJ (1979) Sample selection bias as a specification error. Econometrica 47(1):153–161.Crossref, Google Scholar
• Hirschman AO (1970) Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States (Harvard University Press, Cambridge, MA).Google Scholar
• Homburg C, Koschate N, Hoyer WD (2005) Do satisfied customers really pay more? A study of the relationship between customer satisfaction and willingness to pay. J. Marketing 69(2):84–96.Crossref, Google Scholar
• Howe JP (2007) Digital sharecropping: Mesh takes on crowdsourcing. Crowdsourcing (blog). June 1, http://crowdsourcing.typepad.com/cs/2007/06/digital_sharecr.html.Google Scholar
• Hoyer WD, Chandy R, Dorotic M, Krafft M, Singh SS (2010) Consumer cocreation in new product development. J. Service Res. 13(3):283–296.Crossref, Google Scholar
• Humphreys A, Grayson K (2008) The intersecting roles of consumer and producer: A critical perspective on co-production, co-creation and prosumption. Sociol. Compass 2(3):963–980.Crossref, Google Scholar
• Interbrand (2011) Best global brands 2011 report. Report, Interbrand, New York. http://www.interbrand.com/Libraries/Branding_Studies/Best_Global_Brands_2011.sflb.ashx.Google Scholar
• Jarvenpaa SL, Ives B (1994) The global network organization of the future: Information management opportunities and challenges. J. Management Inform. Systems 10(4):25–57.Crossref, Google Scholar
• Jassawalla AR, Sashittal HC (1998) An examination of collaboration in high-technology new product development processes. J. Product Innovation Management 15(3):237–254.Crossref, Google Scholar
• Jeppesen LB, Frederiksen L (2006) Why do users contribute to firm-hosted user communities? The case of computer-controlled music instruments. Organ. Sci. 17(1):45–63.Link, Google Scholar
• Jeppesen LB, Laursen K (2009) The role of lead users in knowledge sharing. Res. Policy 38(10):1582–1589.Crossref, Google Scholar
• Johnson DW, Allen S (1972) Deviation from organizational norms concerning the relationship between status and power: Equity vs. self-interest theory. Sociol. Quart. 13(2):174–182.Crossref, Google Scholar
• Juster TF (1966) Consumer buying intentions and purchase probability: An experiment in survey design. J. Amer. Statist. Assoc. 61(4):658–696.Crossref, Google Scholar
• Kim WC, Mauborgne RA (1993) Procedural justice, attitudes, and subsidiary top management compliance with multinationals’ corporate strategic decisions. Acad. Management J. 36(3):502–526.Crossref, Google Scholar
• Kim WC, Mauborgne RA (1998) Procedural justice, strategic decision making, and the knowledge economy. Strategic Management J. 19(4):323–338.Crossref, Google Scholar
• Korsgaard AM, Schweiger DM, Sapienza HJ (1995) Building commitment, attachment, and trust in strategic decision-making teams: The role of procedural justice. Acad. Management J. 38(1):60–84.Crossref, Google Scholar
• Kumar N, Scheer LK, Steenkamp JEM (1995) The effects of supplier fairness on vulnerable resellers. J. Marketing Res. 32(1):54–66.Crossref, Google Scholar
• Kunda Z (1990) The case for motivated reasoning. Psych. Bull. 108(3):480–498.Crossref, Google Scholar
• Kurland NB, Egan TD (1999) Telecommuting: Justice and control in the virtual organization. Organ. Sci. 10(4):500–513.Link, Google Scholar
• Lakhani KR, Panetta JA (2007) The principles of distributed innovation. Innovations: Tech. Governance Globalization 2(3):97–112.Crossref, Google Scholar
• Lee C, Bobko P (1994) Self-efficacy beliefs: Comparison of five measures. J. Appl. Psych. 79(3):364–369.Crossref, Google Scholar
• Leimeister JM, Huber M, Bretschneider U, Krcmar H (2009) Leveraging crowdsourcing: Activation-supporting components for IT-based ideas. J. Management Inform. Systems 26(1):197–224.Crossref, Google Scholar
• Leventhal GS (1980) What should be done with equity theory? , Gergen KJ, Greenberg MS, Willis RH, eds. Social Exchange: Advances in Theory and Research (Plenum, New York), 27–55.Crossref, Google Scholar
• Lewicki RJ, Bunker BB (1995) Trust in relationships: A model of trust development and decline. , Bunker BB, Rubin JZ, eds. Conflict, Cooperation, and Justice (Jossey-Bass, San Francisco), 133–173.Google Scholar
• Lewicki RJ, Bunker BB (1996) Developing and maintaining trust in work relationships. , Kramer RM, Tyler TR, eds. Trust in Organizations: Frontiers of Theory and Research (Sage, Thousand Oaks, CA), 114–139.Crossref, Google Scholar
• Li H, Bingham JB, Umphress EE (2007) Fairness from the top: Perceived procedural justice and collaborative problem solving in new product development. Organ. Sci. 18(2):200–216.Link, Google Scholar
• Lilien GL, Morrison PD, Searls K, Sonnack M, von Hippel E (2002) Performance assessment of the lead user idea-generation process for new product development. Management Sci. 48(8):1042–1059.Link, Google Scholar
• Lind AE (2001) Fairness heuristic theory: Justice judgments as pivotal cognitions in organizational relations. , Greenberg J, Cropanzano SR, eds. Advances in Organizational Justice (Stanford University Press, Stanford, CA), 56–87.Google Scholar
• Lind AE, Tyler TR (1988) The Social Psychology of Procedural Justice (Plenum, New York).Crossref, Google Scholar
• Lüthje C, Herstatt C (2004) The lead user method: An outline of empirical findings and issues for future research. R&D Management 34(5):553–568.Crossref, Google Scholar
• Mackenzie SB (1986) The role of attention in mediating the effect of advertising on attribute importance. J. Consumer Res. 13(2):174–195.Crossref, Google Scholar
• Mael F, Ashforth BE (1992) Alumni and their alma mater: A partial test of the reformulated model of organizational identification. J. Organ. Behav. 13(2):103–123.Crossref, Google Scholar
• Masterson SS, Lewis K, Goldman BM, Taylor SM (2000) Integrating justice and social exchange: The differing effects of fair procedures and treatment on work relationships. Acad. Management J. 43(4):738–748.Crossref, Google Scholar
• Mayrhofer P (2006) Motives and perception of fairness in commercial user communities. , Kern E-M, Hegering H-G, Brügge B, eds. Managing Development and Application of Digital Technologies: Research Insights in the Munich Center for Digital Technology and Management (Springer, Berlin), 40–55.Crossref, Google Scholar
• Morrison PD, Roberts JH, von Hippel E (2000) Determinants of user innovation and innovation sharing in a local market. Management Sci. 46(12):1513–1527.Link, Google Scholar
• Muñiz AMJrSchau HJ (2005) Religiosity in the abandoned Apple Newton brand community. J. Consumer Res. 31(4):737–747.Crossref, Google Scholar
• Nambisan S (2002) Designing virtual customer environments for new product development. Acad. Management Rev. 27(3):392–413.Crossref, Google Scholar
• Nambisan S (2009) Virtual customer environments: IT-enabled customer co-innovation and value co-creation. Inform. Tech. Product Development Ann. Inform. Systems 5(2):109–127.Google Scholar
• Nambisan S, Baron RA (2009) Virtual customer environments: Testing a model of voluntary participation in value co-creation activities. J. Product Innovation Management 26(4):388–406.Crossref, Google Scholar
• Nambisan S, Baron RA (2010) Different roles, different strokes: Organizing virtual customer environments to promote two types of customer contributions. Organ. Sci. 21(2):554–572.Link, Google Scholar
• National Textile Association (2011) U.S. textile and apparel employment. Retrieved January 6, 2011, http://www.nationaltextile.org/nta/history/industry.htm.Google Scholar
• Nisbett RE, Ross L (1980) Human Inference: Strategies and Shortcomings of Social Judgment (Prentice-Hall, Englewood Cliffs, NJ).Google Scholar
• Ogawa S, Piller FT (2006) Reducing the risks of new product development. Sloan Management Rev. 47(2):65–71.Google Scholar
• O’Hern M, Rindfleisch A (2009) Customer co-creation: A typology and research agenda. , Malhotra NK, ed. Review of Marketing Research, 6 (Emerald Group Publishing, Bingley, UK), 84–106.Google Scholar
• Olson JM, Roese NJ, Zanna MP (1996) Expectancies. , Higgins ET, Kruglanski AW, eds. Social Psychology: Handbook of Basic Principles (Guilford Press, New York), 211–238.Google Scholar
• Orton JD, Weick KE (1990) Loosely coupled systems: A reconceptualization. Acad. Management Rev. 15(2):203–223.Crossref, Google Scholar
• Ozer M (2009) The roles of product lead-users and product experts in new product evaluation. Res. Policy 38(8):1340–1349.Crossref, Google Scholar
• Parmentier G, Mangematin V (2011) Community as a locus of innovation: Co-innovation with users in the creative industries. HAL Working Paper 00658535, Grenoble Ecole de Management, Grenoble, France.Google Scholar
• Pierce JL, Kostova T, Dirks KT (2003) The state of psychological ownership: Integrating and extending a century of research. Rev. General Psych. 7(1):84–107.Crossref, Google Scholar
• Piller FT, Walcher D (2006) Toolkits for idea competitions: A novel method to integrate users in new product development. R&D Management 36(3):307–318.Crossref, Google Scholar
• Podsakoff PM, Organ DW (1986) Self-reports in organizational research: Problems and prospects. J. Management 12(4):531–545.Crossref, Google Scholar
• Poetz MK, Schreier M (2011) The value of crowdsourcing: Can users really compete with professionals in generating new product ideas? J. Product Innovation Management 29(2):245–256.Crossref, Google Scholar
• Prahalad CK, Ramaswamy V (2000) Co-opting customer competence. Harvard Bus. Rev. 78(1):79–87.Google Scholar
• Reb J, Connolly T (2007) Possession, feelings of ownership and the endowment effect. Judgment Decision Making 2(2):107–114.Google Scholar
• Rodell JB, Colquitt JA (2009) Looking ahead in times of uncertainty: The role of anticipatory justice in organizational change context. J. Appl. Psych. 97(4):989–1002.Crossref, Google Scholar
• Sawhney M, Verona GM, Prandelli E (2005) Collaborating to create: The internet as platform for customer engagement in product innovation. J. Interactive Marketing 19(4):4–17.Crossref, Google Scholar
• Scott SG, Lane VR (2000) A stakeholder approach to organizational identity. Acad. Management Rev. 25(1):43–62.Crossref, Google Scholar
• Shah S (2006) Motivation, governance, and the viability of hybrid forms in open source software development. Management Sci. 52(7):1000–1014.Link, Google Scholar
• Shapiro DL, Kirkman BL (1999) Employees’ reaction to the change to work teams: The influence of “anticipatory” injustice. J. Organ. Change Management 12(1):52–66.Crossref, Google Scholar
• Shapiro DL, Kirkman BL (2001) Anticipatory injustice: The consequences of expecting injustice in the workplace. , Greenberg J, Cropanzano R, eds. Advances in Organizational Justice (Stanford University Press, Stanford, CA), 152–178.Google Scholar
• Simons T (2002) Behavioral integrity: The perceived alignment between managers’ words and deeds as a research focus. Organ. Sci. 13(1):18–35.Link, Google Scholar
• Sinha RK, Machado FS, Sellman C (2010) Don’t think twice, it’s all right: Music piracy and pricing in a DRM free environment. J. Marketing 74(2):40–54.Crossref, Google Scholar
• Skarlicki DP, Folger R, Tesluk P (1999) Personality as a moderator in the relationship between fairness and retaliation. Acad. Management J. 42(1):100–108.Crossref, Google Scholar
• Smith AK, Bolton RN, Wagner J (1999) A model of customer satisfaction with service encounters involving failure and recovery. J. Marketing Res. 36(3):356–372.Crossref, Google Scholar
• Tax SS, Brown SW, Chandrashekaran M (1998) Customer evaluations of service complaint experiences: Implications for relationship marketing. J. Marketing 62(2):60–76.Crossref, Google Scholar
• Tee (2006) Comment to “7 reasons why Threadless rules” by Matt Linderman. Signal vs. Noise (blog), October 24, http://37signals.com/svn/posts/68-7-reasons-why-threadless-rules#all_comments.Google Scholar
• Terwiesch C, Ulrich KT (2009) Innovation Tournaments (Harvard University Press, Cambridge, MA).Google Scholar
• Terwiesch C, Xu Y (2008) Innovation contests, open innovation, and multiagent problem solving. Management Sci. 54(9):1529–1543.Link, Google Scholar
• Thibaut JW, Walker L (1975) Procedural Justice: A Psychological Analysis (Lawrence Erlbaum Associates, Hillsdale, NJ).Google Scholar
• Thomson M (2006) Human brands: Investigating antecedents to consumers’ strong attachments to celebrities. J. Marketing 70(3):104–119.Crossref, Google Scholar
• Tidd J, Bessant J (2009) Managing Innovation: Integrating Technological, Market and Organizational Change, 4th ed. (John Wiley & Sons, London).Google Scholar
• Toubia O, Florès L (2007) Adaptive idea screening using consumers. Marketing Sci. 26(3):342–360.Link, Google Scholar
• Trott P (2008) Innovation Management and New Product Development, 4th ed. (Pearson Education, Essex, UK).Google Scholar
• Tsoukas H, Chia R (2002) On organizational becoming: Rethinking organizational change. Organ. Sci. 13(5):567–582.Link, Google Scholar
• Uncles M, Lee D (2006) Brand purchasing by older consumers: An investigation using the Juster scale and the Dirichlet model. Marketing Lett. 17(1):17–29.Crossref, Google Scholar
• Urban GL, von Hippel E (1988) Lead user analyses for the development of new industrial products. Management Sci. 34(5):569–582.Link, Google Scholar
• Van den Bos K, Lind EA (2002) Uncertainty management by means of fairness judgments. Adv. Experiment. Soc. Psych. 34:1–60.Crossref, Google Scholar
• von Hippel E (2005) Democratizing Innovation (MIT Press, Cambridge, MA).Crossref, Google Scholar
• von Hippel E, von Krogh G (2003) Open source software and the “private-collective” innovation model: Issues for organization science. Organ. Sci. 14(2):209–223.Link, Google Scholar
• von Hippel E, von Krogh G (2006) Free revealing and the private-collective model for innovation incentives. R&D Management 36(3):295–306.Crossref, Google Scholar
• von Krogh G, von Hippel E (2006) The promise of research on open source software. Management Sci. 52(7):975–983.Link, Google Scholar
• Wade JB, Porac JF, Pollock TG, Graffin SD (2006) The burden of celebrity: The impact of CEO certification contests on CEO pay and performance. Acad. Management J. 49(4):643–660.Crossref, Google Scholar
• Watson D, Clark LA (1984) Negative affectivity: The disposition to experience aversive emotional states. Psych. Bull. 96(3):465–490.Crossref, Google Scholar
• Wind J, Rangaswamy A (2001) Customerization: The next revolution in mass customization. J. Interactive Marketing 15(1):13–32.Crossref, Google Scholar
• Wu WY, Sukoco BM (2010) Why should I share? Examining consumer motives and trust on knowledge sharing. J. Comput. Inform. Systems 50(4):11–119.Google Scholar