The Role of Trust in Organizational Settings
Published Online:1 Aug 2001https://doi.org/10.1287/orsc.12.4.450.10640
References
- , Murchison C. Attitudes. Handbook of Social Psychology (1935) (Clark University Press, Worchester, MA) 798–844Google Scholar
- Interpersonal Competence and Organizational Effectiveness (1962) (Dorsey, Homewood, IL) Google Scholar
- The relative importance of situational and individual variables in predicting leader behavior. Group Organ. Stud. (1988) 13:290–310Crossref, Google Scholar
- Reactions to various degrees of deceit in a mixed-motive relationship. J. Personality Soc. Psych. (1969) 12:170–180Crossref, Google Scholar
- Interpersonal relationships. Ann. Rev. Psych. (1994) 45:79–129Crossref, Google Scholar
- , Kramer R.M., Tyler T. R. Beyond distrust: Getting even and the need for revenge. Trust in Organizations (1996) (Sage Publications, Thousand Oaks, CA) 246–260Google Scholar
- Bies R., Sheppard B., Lewicki R.Research on Negotiations in Organizations (1995) (5JAI, Greenwich, CT) Google Scholar
- Straining for shared meaning in organization science: Problems of trust and distrust. Acad. Management Rev. (1998) 23:405–421Crossref, Google Scholar
- Trust and managerial problem solving revisited. Group Organ. Stud. (1978) 3:331–342Crossref, Google Scholar
- When trust matters: The moderating effect of outcome favorability. Admin. Sci. Quart. (1997) 42:558–583Crossref, Google Scholar
- Foundations of Social Theory (1990) (Harvard University Press, Cambridge, MA) Google Scholar
- New work attitude measures of trust, organizational commitment and personal need non-fulfillment. J. Occupational Psych. (1980) 53:39–52Crossref, Google Scholar
- Organizational information requirements, media richness and structural design. Management Sci. (1986) 32:554–571Link, Google Scholar
- Trusted unit manager and business unit performance: Empirical evidence of a competitive advantage. Strategic Management J. (2000) 21:563–576Crossref, Google Scholar
- Just a mirage: The search for dispositional effects in organizational research. Acad. Management Rev. (1989) 14:385–400Crossref, Google Scholar
- Social motives and trust in integrative negotiation: The disruptive effects of punitive capability. J. Appl. Psych. (1998) 83:408–423Crossref, Google Scholar
- Supervisor trust building, leader-member exchange, and organizational citizenship behavior. J. Occupational Organ. Psych. (1994) 64:315–326Crossref, Google Scholar
- Trust and suspicion. J. Conflict Resolution (1958) 2:265–279Crossref, Google Scholar
- The effects of interpersonal trust on work group performance. J. Appl. Psych. (1999) 84:445–455Crossref, Google Scholar
- Trust in leadership and team performance: Evidence from NCAA basketball. J. Appl. Psych. (2000) 85:1004–1012Crossref, Google Scholar
- Trust and participation in organizational decision making as predictors of satisfaction. Acad. Management J. (1978) 21:44–56Crossref, Google Scholar
- The Psychology of Attitudes (1993) (Harcourt Brace Jovanovich College Publishers, Fort Worth, TX) Google Scholar
- Trust, perceived importance of praise and criticism, and work performance: An examination of feedback in the United States and England. J. Management (1986) 12:457–473>Crossref, Google Scholar
- , Rowland D., Ferris G. Recipient responses to performance feedback: A proposed model and implications. Research in Personnel and Human Resource Management (1991) (JAI Press, Greenwich, CT) Google Scholar
- Social Cognition (1991) (McGraw-Hill, New York) Crossref, Google Scholar
- Personal and interpersonal predictors of supervisors' avoidance of evaluating subordinates. J. Appl. Psych. (1992) 77:462–468Crossref, Google Scholar
- The primacy of trust as a facilitator of further group accomplishment. J. Appl. Behavioral Sci. (1970) 6:387–400Crossref, Google Scholar
- Bringing mutual gains bargaining to labor negotiations: The role of trust understanding, and control. Human Resource Management (1993) 32:435–459Crossref, Google Scholar
- Trust–in–supervisor and perceived fairness and accuracy of performance evaluations. J. Bus. Res. (1985) 13:301–313Crossref, Google Scholar
- Gambetta D. G.Trust: Making and Breaking Cooperative Relations (1988) (Basil Blackwell, New York) Google Scholar
- , Cooper C. The centrality of interpersonal trust in group process. Theories of Group Process (1975) (Wiley, New York) Google Scholar
- Economic action and social structure: The problem of embeddedness. Amer. J. Sociology (1985) 91:481–510Crossref, Google Scholar
- , Jones W. H., Perlman D. Trust and appraisal process in close relationships. Advances in Personal Relationships (1991) 2(Jessica Kingsley, London, U.K.) 57–104Google Scholar
- Trust: The connecting link between organizational theory and philosophical ethics. Acad. Management Rev. (1995) 20:379–403Crossref, Google Scholar
- Rumors of the death of dispositional research are vastly exaggerated. Acad. Management Rev. (1996) 21:203–224Google Scholar
- Properties of trust: An analytical view. Organ. Behavior Human Decision Processes (1997) 69:67–73Crossref, Google Scholar
- Job satisfaction and job performance: A meta-analysis. Psych. Bull. (1985) 97:251–273Crossref, Google Scholar
- Interaction Effects in Multiple Regression (1990) (Sage, Newbury Park, CA) Google Scholar
- Measurement of specific interpersonal trust: Construction and validation of a scale to assess trust in a specific other. J. Personality Soc. Psych. (1982) 43:1306–1317Crossref, Google Scholar
- The experience and evolution of trust: Implications for cooperation and teamwork. Acad. Management Rev. (1998) 23:531–546Crossref, Google Scholar
- , Dunnette M. D., Hough L. M. Motivation theory and industrial/organizational psychology. Handbook of Industrial and Organizational Psychology (1990) 2nd ed.(Consulting Psychologists Press, Palo Alto, CA) . 1Google Scholar
- The conspicuous absence of evidence that process consultation enhances task performance. J. Appl. Behavioral Sci. (1979) 15:346–360Crossref, Google Scholar
- Trust, effectiveness, and organizational development: A field study in R&D. J. Appl. Behavioral Sci. (1973) 9:498–513Crossref, Google Scholar
- Procedural justice, attitudes, and subsidiary top management compliance with multinationals' corporate strategic decisions. Acad. Management J. (1993) 36:502–526Crossref, Google Scholar
- Effects of trust, aspiration, and gender on negotiation tactics. J. Personality Soc. Psych. (1980) 38:9–22Crossref, Google Scholar
- The impact of trust on creative problem solving groups. J. Appl. Psych. (1976) 61:630–633Crossref, Google Scholar
- Betrayal and reconciliation in a two–person game. J. Personality Soc. Psych. (1957) 6:349–353Google Scholar
- Interpersonal relations: Mixed–motive interaction. Ann. Rev. Psych. (1995) 46:183–207Crossref, Google Scholar
- Citizenship behavior and social exchange. Acad. Management J. (1994) 37:656–669Crossref, Google Scholar
- Trust and distrust in organizations: Emerging perspectives enduring questions. Ann. Rev. Psych. (1999) 50:569–598Crossref, Google Scholar
- Trust and distrust: Its psychological and social dimensions. Motivation Emotion (1994) 18:105–107Crossref, Google Scholar
- , Kramer R. M., Tyler T. R. Collective trust and collective action: The decision to trust as a social decision. Trust in Organizations: Frontiers of Theory and Research (1995) (Sage Publications, Thousand Oaks, CA) Google Scholar
- Kramer R. M., Tyler T. R.Trust in Organizations: Frontiers of Theory and Research (1996) (Sage Publications, Thousand Oaks, CA) Crossref, Google Scholar
- Teamwork (1989) (Sage, Newbury Park, CA) Google Scholar
- , Kramer R., Tyler T. Developing and maintaining trust in work relationships. Trust in Organizations (1996) (Thousand Oaks, CA)Google Scholar
- The Human Organization (1967) (McGraw-Hill, New York) Google Scholar
- Procedural context and culture: Variation in the antecedents of procedural justice judgements. J. Personality Soc. Psych. (1997) 73:767–780Crossref, Google Scholar
- A review and meta–analysis of the antecedents, correlates, and consequences of organizational commitment. Psych. Bull. (1990) 2:171–194Crossref, Google Scholar
- An integrative model of organizational trust. Acad. Management Rev. (1995) 20:709–734Crossref, Google Scholar
- Affect– and cognition–based trust as foundations for interpersonal cooperation in organizations. Acad. Management J. (1995) 38:24–59Crossref, Google Scholar
- The Professional Manager (1967) (McGraw-Hill, New York) Google Scholar
- Interpersonal trust and communication. J. Abnormal Soc. Psych. (1959) 52:304–309Crossref, Google Scholar
- , Magnusson D., Endler N. S. The interaction of person and situation. Personality at the Crossroads: Current Issues in Interactional Psychology (1977) (Earlbaum, Hillsdale, NJ) Google Scholar
- Explaining how survivors respond to downsizing: The roles of trust, empowerment, justice, and work redesign. Acad. Management Rev. (1998) 23:567–588Crossref, Google Scholar
- Organizational communication: Relationships to organizational climate and job satisfaction. Acad. Management J. (1977) 20:592–607Crossref, Google Scholar
- Effects of trust and governance on relational risk. Acad. Management J. (1997) 40(2):308–338Crossref, Google Scholar
- The impact of supervisory characteristics on goal acceptance. Acad. Management J. (1975) 18:461–475Crossref, Google Scholar
- The intentional distortion of information in organizational communication: A laboratory and field investigation. Human Relations (1978) 31:173–193Crossref, Google Scholar
- Trust and the communication of performance appraisal information: The effect of feedback on performance and job satisfaction. Human Commun. Res. (1980) 6:290–298Crossref, Google Scholar
- Information filtration in organizations: Three experiments. Organ. Behavior Human Performance (1974) 11:253–265Crossref, Google Scholar
- , Cummings L. L., Staw B. M. The motivational basis of organizational citizenship behavior. Research in Organizational Behavior (1990) 12(JAI Press, Greenwich, CT) Google Scholar
- A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior. Personnel Psych. (1995) 48:775–802Crossref, Google Scholar
- Complex Organizations (1986) 3rd. ed.(McGraw-Hill, New York) Google Scholar
- Fairness perceptions and trust as mediators for transformational and transactional leadership: A two-study sample. J. Management (1999) 25:897–933Crossref, Google Scholar
- Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors. Leadership Quart. (1990) 1:107–142Crossref, Google Scholar
- The effects of conflict, trust, and task commitment on project team performance. Internat. J. Conflict Management (1996) 7:361–376Crossref, Google Scholar
- Negotiation in Social Conflict (1993) (Open University Press, Buckingham) Google Scholar
- Twenty years of experimental gaming: Critique, synthesis, and suggestions for the future. Ann. Rev. Psych. (1977) 28:363–392Crossref, Google Scholar
- Reciprocity in negotiations: An analysis of bargaining interaction. Comm. Monographs (1982) 49:171–191Crossref, Google Scholar
- Upward communication in industrial hierarchies. Human Relations (1962) 15:3–15Crossref, Google Scholar
- The sales manager as a role model: Effects on trust job satisfaction and performance of salespeople. J. Acad. Marketing Sci. (1997) 25:319–328Crossref, Google Scholar
- Failures in upward communication in organizations: Three possible culprits. Acad. Management J. (1974) 17:205–215Crossref, Google Scholar
- Trust and the breach of the psychological contract. Admin. Sci. Quart. (1996) 41:574–599Crossref, Google Scholar
- Meta–Analytic Procedures for Social Research (1991) (Sage, Beverly Hills CA) Google Scholar
- Multiple meanings of trust in negotiation theory and research: A literature review and integrative model. Internat. J. Conflict Management (1996) 7:314–360Crossref, Google Scholar
- Effects of interpersonal trust and time pressure on managerial mediation strategy in a simulated organizational dispute. J. Appl. Psych. (1996) 81:228–248Crossref, Google Scholar
- A new scale for the measurement of interpersonal trust. J. Personality (1967) 35:651–665Crossref, Google Scholar
- What's a good reason to change? Motivated reasoning and social accounts in promoting organizational change. J. Appl. Psych. (1999) 84:514–528Crossref, Google Scholar
- Not so different after all: A cross–discipline view of trust. Acad. Management Rev. (1998) 23:387–392Crossref, Google Scholar
- Influences on exchange processes: Buyers' preconceptions of a seller's trustworthiness and bargaining toughness. J. Consumer Res. (1985) 11:939–953Crossref, Google Scholar
- The causal relationship between trust and the assessed value of management by objectives. J. Management (1980) 6:157–175Crossref, Google Scholar
- Task conflict and relationship conflict in top management teams: The pivotal role of intra–group trust. J. Appl. Psych. (2000) 85:102–111Crossref, Google Scholar
- The effects of organizational differences and trust on the effectiveness of selling partner relationships. J. Marketing (1997) 61:3–21Crossref, Google Scholar
- Giving up control without losing control. Group Organ. Management (1999) 24:155–187Crossref, Google Scholar
- , Kelley K. Team building and its influence on team effectiveness: An examination of conceptual and empirical evidence. Issues, Theory, and Research in Industrial/Organizational Psychology (1992) (Elsevier Science Publishers, Amsterdam, Holland) Crossref, Google Scholar
- Social capital and value creation: The role of intra–firm networks. Acad. Management J. (1998) 41:464–476Crossref, Google Scholar
- , Kramer R. M., Tyler T. R. Trust in organizational authorities: The influence of motive attributions and willingness to accept decisions. Trust in Organizations: Frontiers of Theory and Research (1996) (Sage Publications, Thousand Oaks, CA) Google Scholar
- Autonomous work groups: A field study of correlates of satisfaction. Psych. Rep. (1997) 80:60–62Crossref, Google Scholar
- , Cumming L. L., Staw B.M. How did they do that? The ways and means of studying group process. Research in Organizational Behavior (1997) 19(JAI Press, Greenwich, CT) Google Scholar
- The Economic Institutions of Capitalism (1985) (Free Press, New York) Google Scholar
- Calculativeness, trust and economic organization. J. Law Econom. (1993) 36:453–486Crossref, Google Scholar
- The role of team development in organizational effectiveness: A critical review. Psych. Bull. (1980) 88:166–186Crossref, Google Scholar
- , Austin W. G., Worchel S. Trust and distrust. The Social Psychology of Intergroup Relations (1979) (Wadsworth, Belmont, CA) 174–187Google Scholar
- , Lawler E. The structural goal/expectation theory of cooperation in social dilemmas. Advances in Group Processes (1986) 3(JAI Press, Greenwich, CT) Google Scholar
- Does trust matter? Exploring the effects of interorganizational and interpersonal trust on performance. Organ. Sci. (1997) 141–159Google Scholar
- Trust and managerial problem solving. Admin. Sci. Quart. (1972) 17:229–239Crossref, Google Scholar

