What Happens When Evaluation Goes Online? Exploring Apparatuses of Valuation in the Travel Sector
References
- (1962) How to Do Things with Words (Clarendon Press, Oxford, UK).Google Scholar
- (1998) Getting real: Technoscientific practices and the materialization of reality. Differences 10(2):87–128.Google Scholar
- (2003) Posthumanist performativity: Toward an understanding of how matter comes to matter. Signs 28(3):801–831.Crossref, Google Scholar
- (2007) Meeting the University Halfway: Quantum Physics and the Entanglement of Matter and Meaning (Duke University Press, Durham, NC).Crossref, Google Scholar
- (1986) Technology as an occasion for structuring: Evidence from observations of CT scanners and the social order of radiology departments. Admin. Sci. Quart. 31(1):78–108.Crossref, Google Scholar
- (2011) E-mail as a source and symbol of stress. Organ. Sci. 22(4):887–906.Link, Google Scholar
- (1963 [1929]) The Philosophical Writings of Niels Bohr: Vol. 1, Atomic Theory and the Description of Nature (Ox Bow Press, Woodbridge, CT).Google Scholar
- (2005) Enacting integrated information technology: A human agency perspective. Organ Sci. 16(1):3–18.Link, Google Scholar
- (1999) Sorting Things Out: Classification and Its Consequences (MIT Press, Cambridge, MA).Crossref, Google Scholar
- (2010) Performative agency. J. Cultural Econom. 3(2):147–161.Crossref, Google Scholar
- (2007) What does it mean to say that economics is performative? MacKenzie D, Muniesa F, Siu L, eds. Do Economists Make Markets? On the Performativity of Economics (Princeton University Press, Princeton, NJ), 311–357.Google Scholar
- (2005) Economic markets as calculative collective devices. Organ. Stud. 26(8):1229–1250.Crossref, Google Scholar
- (2002) When accreditation standards change: Factors affecting differential responsiveness of public and private organizations. Acad. Management J. 45(1):180–195.Crossref, Google Scholar
- (2012) Why matter always matters in (organizational) communication. Leonardi PM, Nardi BA, Kallinikos J, eds. Materiality and Organizing: Social Interaction in a Technological World (Oxford University Press, Oxford, UK), 296–314.Crossref, Google Scholar
- (2000) The rankings game: Managing business school reputation. Corporate Reputation Rev. 3(4):319–333.Crossref, Google Scholar
- (1998) The calculated and the avowed: Techniques of discipline and struggles over identity in big six public accounting firms. Admin. Sci. Quart. 43(2):293–327.Crossref, Google Scholar
- (2002) Grounded theory building: Some principles and practices. Baum JAC, ed. Companion to Organizations (Blackwell Publishers, Oxford, UK), 849–867.Google Scholar
- (1996) Members’ responses to organizational identity threats: Encountering and countering the Business Week rankings. Admin. Sci. Quart. 41(3):442–476.Crossref, Google Scholar
- (2007) Ranking and reactivity: How public measures recreate social worlds. Amer. J. Sociol. 113(1):1–40.Crossref, Google Scholar
- (1998) Commensuration as a social process. Annual Rev. Sociol. 24:313–343.Crossref, Google Scholar
- (2008) A sociology of quantification. Eur. J. Sociol. 49(3):401–436.Crossref, Google Scholar
- (2011) Theorizing practice and practicing theory. Organ. Sci. 22(5):1240–1253.Link, Google Scholar
- (2009) The AA logo tops ranking of brands by colour recall. Marketing (October 3) www.marketingmazagine.co.uk/article/888532/aa-logo-tops-ranking-brands-colour-recall.Google Scholar
- (2009) Ambiguity and the equity of rating systems: United States brokerage firms, 1995–2000. Admin. Sci. Quart. 54(4):555–574.Crossref, Google Scholar
- (2010) Brit publications waging battle against TripAdvisor. Palm Beach Post (September 12).Google Scholar
- (1994) A socio-cognitive model of technology evolution: The case of cochlear implants. Organ. Sci. 5(3):344–362.Link, Google Scholar
- (1973) The Interpretation of Cultures (Basic Books, New York).Google Scholar
- (2002) Being good versus looking good: Business school rankings and the Circean transformation from substance to image. Acad. Management Learn. Ed. 1(1):107–120.Crossref, Google Scholar
- (2005) Logic blending, discursive change and authenticity in a cultural production system. J. Management Stud. 42(5):1031–1055.Crossref, Google Scholar
- (1990) The Taming of Chance (Cambridge University Press, Cambridge, UK).Crossref, Google Scholar
- (2011) Hotel star system to lose official backing. Independent (January 24) http://www.independent.co.uk/travel/news-and-advice/hotel-star-system-to-lose-official-backing-2192474.html.Google Scholar
- (2006) Evaluative schemas and the attention of critics in the US film industry. Indust. Corporate Change 15(3):467–496.Crossref, Google Scholar
- (2012) Evaluative schemas and the mediating role of critics. Organ. Sci. 23(1):83–97.Link, Google Scholar
- (1990) A theory of the effects of advanced information technologies on organizational design, intelligence, and decision making. Acad. Management Rev. 15(1):47–71.Crossref, Google Scholar
- (2007) On the multi-modality, materiality and contingency of organizational discourse. Organ. Stud. 28(6):931–946.Crossref, Google Scholar
- (2011) The enframing of code: Agency, originality and the plagiarist. Theory, Culture Soc. 28(6):113–141.Crossref, Google Scholar
- (2011) In TripAdvisor we trust: Rankings, calculative regimes and abstract systems. Accounting, Organ. Soc. 3(4–5):293–309.Crossref, Google Scholar
- (2010) Valuing the Unique: The Economics of Singularities (Princeton University Press, Princeton, NJ).Crossref, Google Scholar
- (2011) General impacts and success stories: The TripAdvisor story. Presentation, MIT Sloan School of Management, March 8, Cambridge, MA.Google Scholar
- (1997) Sociality with objects: Social relations in postsocial knowledge societies. Theory, Culture Soc. 14(4):1–30.Crossref, Google Scholar
- (2007) UK consumers use online reviews to decide hotel and restaurant booking. Caterer Hotelkeeper (June 8) http://www.catererandhotelkeeper.co.uk/articles/8/6/2007/314259/uk-consumers-use-online-reviews-to-decide-hotel-and-restaurant-booking.htm.Google Scholar
- (2005) Reassembling the Social: An Introduction to Actor-Network-Theory (Oxford University Press, Oxford, UK).Crossref, Google Scholar
- (2011) When flexible routines meet flexible technologies: Affordance, constraint, and the imbrication of human and material agencies. MIS Quart. 35(1):147–167.Crossref, Google Scholar
- (2010) What’s under construction here? Social action, materiality, and power in constructivist studies of technology and organizing. Acad. Management Ann. 4(1):1–51.Crossref, Google Scholar
- (2007) Stephen Kaufer: Cofounder, TripAdvisor. Founders at Work: Stories of Startups’ Early Days (Apress, Berkeley, CA), 361–375.Google Scholar
- MacKenzie D, Muniesa F, Sui L, eds. (2007) Do Economists Make Markets? On the Performativity of Economics (Princeton University Press, Princeton, NJ).Google Scholar
- (2005) A model of the effects of reputational rankings on organizational change. Organ. Sci. 16(6):701–720.Link, Google Scholar
- (2013) The autonomy paradox: The implications of wireless email devices for knowledge professionals. Organ. Sci. 24(5):1337–1357.Link, Google Scholar
- (2008) Governing the Present: Administering Economic Social and Personal Life (Polity Press, Cambridge, UK).Google Scholar
- (2002) The Body Multiple: Ontology in Medical Practice (Duke University Press, Durham, NC).Crossref, Google Scholar
- Munro R, Mouritsen J, eds. (1996) Accountability: Power, Ethos and the Technologies of Managing (International Thomson Business Press, London).Google Scholar
- (2009) Computers, customer service operatives and cyborgs: Intra-actions in call centres. Organ. Stud. 30(11):1181–1199.Crossref, Google Scholar
- (2000) Using technology and constituting structures. Organ. Sci. 11(4):404–428.Link, Google Scholar
- (2007) Sociomaterial practices: Exploring technology at work. Organ. Stud. 28(9):1435–1448.Crossref, Google Scholar
- (2010) The sociomateriality of organizational life: Considering technology in management research. Cambridge J. Econom. 34(1):125–141.Crossref, Google Scholar
- (2008) Sociomateriality: Challenging the separation of technology, work and organization. Ann. Acad. Management 2(1):433–474.Crossref, Google Scholar
- (2000) Will auditors take over the world? Program, technique and the verification of everything. Accounting, Organ. Soc. 25(3):307–312.Crossref, Google Scholar
- (1995) The Mangle of Practice: Time, Agency and Science (University of Chicago Press, Chicago).Crossref, Google Scholar
- (2008) Technology and institutions: Living in a material world. Theory Soc. 37(5):461–483.Crossref, Google Scholar
- (1994) The Audit Explosion (Demos, London).Google Scholar
- (1997) The Audit Society: Rituals of Verification (Oxford University Press, Oxford, UK).Google Scholar
- (1994) The social construction of reputation: Certification contests, legitimation, and the survival of organizations in the American automobile industry: 1895–1912. Strategic Management J. 15(S1):29–44.Crossref, Google Scholar
- (2003) Institutional change in Toque Ville: Nouvelle cuisine as an identity movement in French gastronomy. Amer. J. Sociol. 108(4):795–843.Crossref, Google Scholar
- (2002) The Site of the Social: A Philosophical Account of the Constitution of Social Life and Change (Pennsylvania State University Press, University Park, PA).Crossref, Google Scholar
- (2006) Strength in numbers? The advantages of multiple rankings. Indiana Law J. 81(1):205–227.Google Scholar
- (2009) The discipline of rankings: Tight coupling and organizational change. Amer. Sociol. Rev. 74(1):63–82.Crossref, Google Scholar
- (2002) The Site of the Social: A Philosophical Account of the Constitution of Social Life and Change (Pennsylvania State University Press, University Park, PA).Crossref, Google Scholar
- (2001) Sticky reputation: Analyzing a ranking system. Corporate Reputation Rev. 4(1):24–43.Crossref, Google Scholar
- (2013a) TripAdvisor fails to spot fake restaurant. Telegraph (July 25) http://www.telegraph.co.uk/travel/travelnews/10201754/TripAdvisor-fails-to-spot-fake-restaurant.html.Google Scholar
- (2013b) TripAdvisor reviewer exposed as hotel executive. Telegraph (May 24) http://www.telegraph.co.uk/travel/travelnews/10076753/TripAdvisor-reviewer-exposed-as-hotel-executive.html.Google Scholar
- (2013) Coke engineers its orange juice—With an algorithm. Bloomberg Businessweek (January 31) http://www.businessweek.com/articles/2013-01-31/coke-engineers-its-orange-juice-with-an-algorithm.Google Scholar
- (2010) TripAdvisor reviews: Can we trust them? Telegraph (October 8) http://www.telegraph.co.uk/travel/hotels/8050127/Tripadvisor-reviews-can-we-trust-them.html.Google Scholar
- (2010) Hoteliers look to shield themselves from dishonest online reviews. New York Times (October 25) http://www.nytimes.com/2010/10/26/business/26hotels.html.Google Scholar
- (2000) The tyranny of transparency. Brit. Educational Res. J. 26(3):309–321.Crossref, Google Scholar
- (1990) Basics of Qualitative Research: Grounded Theory, Procedures, and Techniques (Sage, Newbury Park, CA).Google Scholar
- (2012) The best book reviews money can buy. New York Times (August 25), http://www.nytimes.com/2012/08/26/business/book-reviewers-for-hire-meet-a-demand-for-online-raves.html.Google Scholar
- (2007) Human-Machine Reconfigurations (Cambridge University Press, Cambridge, UK).Google Scholar
- (1998) The word and the world: A critique of representationalism in management research. Internat. J. Public Admin. 21(5):781–817.Crossref, Google Scholar
- (1986) Technological discontinuities and organizational environments. Admin. Sci. Quart. 31(3):439–465.Crossref, Google Scholar
- (2005) Representations and actions: The transformation of work practices with IT use. Inform. Organ. 15(1):65–89.Crossref, Google Scholar
- (2011) The ratings game: Asymmetry in classification. Organ. Sci. 22(3):541–553.Link, Google Scholar
- (2007) Information technology and the changing fabric of organization. Organ. Sci. 18(5):749–762.Link, Google Scholar
- (2005) Understanding classifications: Empirical evidence from the American and French wine industries. Poetics 33(3–4):179–200.Crossref, Google Scholar
- (2011) Status inconsistency and product valuation in the California wine market. Organ. Sci. 22(6):1435–1448.Link, Google Scholar

