Waging War from Remote Cubicles: How Workers Cope with Technologies That Disrupt the Meaning and Morality of Their Work

References

• Alvesson M, Robertson M (2016) Money matters: Teflonic identity maneuvering in the investment banking sector. Organ. Stud. 37(1):7–34.Crossref, Google Scholar
• Amabile T, Kramer S (2011) The Progress Principle: Using Small Wins to Ignite Joy, Engagement, and Creativity at Work (Harvard Business Review Press, Cambridge, MA).Google Scholar
• Ashforth BE, Kreiner GE, Fugate M (2000) All in a day’s work: Boundaries and micro role transitions. Acad. Management Rev. 25(3):472–491.Crossref, Google Scholar
• Ashforth BE, Kreiner GE, Clark MA, Fugate M (2007) Normalizing dirty work: Managerial tactics for countering occupational taint. Acad. Management J. 50(1):149–174.Crossref, Google Scholar
• Bailey D, Barley S (2020) Beyond design and use: How scholars should study intelligent technologies. Inform. Organ. 30(2):100286.Crossref, Google Scholar
• Bailey DE, Leonardi PM, Barley SR (2012) The lure of the virtual. Organ. Sci. 23(5):1485–1504.Link, Google Scholar
• Baumeister RF, Vohs KD (2002) The pursuit of meaningfulness in life. Snyder CR, Lopez SJ, eds. Handbook of Positive Psychology (Oxford University Press, Oxford, UK), 608–618.Google Scholar
• Barley SR (1986) Technology as an occasion for structuring: Evidence from observations of ct scanners and the social order of radiology departments. Admin. Sci. Quart. 31(1):78–108.Crossref, Google Scholar
• Barley SR (1990) The alignment of technology and structure through roles and networks. Admin. Sci. Quart. 35:61–103.Crossref, Google Scholar
• Barley SR (2019) How Do Technologies Change Organizations? Work and Technological Change (Oxford University Press, Oxford, UK).Google Scholar
• Barley SR (2020) Work and Technological Change (Oxford University Press, Oxford, UK).Google Scholar
• Barley SR, Kunda G (2001) Bringing work back in. Organ. Sci. 12(1):76–95.Link, Google Scholar
• Barley SR, Bechky BA, Milliken FJ (2017) The changing nature of work: Careers, identities, and work lives in the 21st century. Acad. Management Discovery 3(2):111–115.Crossref, Google Scholar
• Barley SR, Meyerson DE, Grodal S (2011) Email as a source and symbol of stress. Organ. Sci. 22(4):887–906.Link, Google Scholar
• Barrett M, Oborn E, Orlikowski WJ, Yates J (2012) Reconfiguring boundary relations: Robotic innovations in pharmacy work. Organ. Sci. 23(5):1448–1466.Link, Google Scholar
• Beaudry A, Pinsonneault A (2010) The other side of acceptance: Studying the direct and indirect effects of emotions on information technology use. Management Inform. Systems Quart. 34(4):689–710.Crossref, Google Scholar
• Beane M (2018) Shadow learning: Building robotic surgical skill when approved means fail. Adm. Sci. Q. 64(1):87–123.Crossref, Google Scholar
• Beane M, Orlikowski WJ (2015) What difference does a robot make? The material enactment of distributed coordination. Organ. Sci. 26(6):1553–1573.Link, Google Scholar
• Bechky BA (2020) Evaluative spillovers from technological occupational practices in forensic science. Admin. Sci. Quart. 65(3):606–643.Crossref, Google Scholar
• Biernacki P, Waldorf D (1981) Snowball sampling: Problems and techniques of chain referral sampling. Sociol. Methods Res. 10(2):141–163.Crossref, Google Scholar
• Boyle MJ (2015) The legal and ethical implications of drone warfare. Internat. J. Human Rights 19(2):105–126.Crossref, Google Scholar
• Brayne S (2017) Big data surveillance: The case of policing. Amer. Sociol. Rev. 82(5):977–1008.Crossref, Google Scholar
• Brusoni S, Vaccaro A (2017) Ethics, technology and organizational innovation. J. Bus. Ethics 143:223–226.Crossref, Google Scholar
• Bunderson J, Thompson J (2009) The call of the wild: Zookeepers, callings, and the double-edged sword of deeply meaningful work. Admin. Sci. Quart. 54(1):32–57.Crossref, Google Scholar
• Chell E (2004) Critical incident technique. Cassell C, Symon G, eds. Essential Guide to Qualitative Methods in Organizational Research (Sage), 1515–1539.Crossref, Google Scholar
• Corbin J, Strauss A (1990) Grounded theory research: Procedures, canons, and evaluative criteria. Qualitative Sociol. 13(1):3–21.Crossref, Google Scholar
• Coser RL (1979) Training in Ambiguity: Learning Through Doing in a Mental Hospital (Free Press, New York).Google Scholar
• Cullen TM (2011) The MQ-9 Reaper remotely piloted aircraft: Humans and machines in action. PhD thesis, Massachusetts Institute of Technology, Cambridge, MA.Google Scholar
• Curchod C, Patriotta G, Cohen L, Neysen N (2020) Working for an algorithm: Power asymmetries and agency in online work settings. Admin. Sci. Quart. 65(3):644–676.Crossref, Google Scholar
• de Rond M, Lok J (2016) Some things can never be unseen: The role of context in psychological injury at war. Acad. Management J. 59(6):1965–1993.Crossref, Google Scholar
• Edmondson A (1999) Psychological safety and learning behavior in work teams. Admin. Sci. Quart. 44:350–383.Crossref, Google Scholar
• Elish MC (2017) Remote split: A history of US drone operations and the distributed labor of war. Sci. Tech. Human Values 42(6):1100–1131.Google Scholar
• Elish MC (2018) 24/7: Drone Operations and the Distributed Work of Work (Columbia University).Google Scholar
• Elsbach K (1999) An expanded model of organizational identification. Sutton RI, Staw BM, eds. Research in Organizational Behavior, vol. 21 (JAI Press, Greenwich, CT), 163–200.Google Scholar
• Evans J (2021) How professionals construct moral authority: Expanding boundaries of expert authority in stem cell science. Admin. Sci. Quart. 66(4):989–1036.Crossref, Google Scholar
• Faraj S, Pachidi S, Sayegh K (2018) Working and organizing in the age of the learning algorithm. Inform. Organ. 28(1):62–70.Crossref, Google Scholar
• Fayard AL, Stigliani I, Bechky BA (2017) How nascent occupations construct a mandate: The case of service designers’ ethos. Admin. Sci. Quart. 62(2):270–303.Crossref, Google Scholar
• Foucault M (1982) Technologies of the self. Technologies of the Self (University of Massachusetts Press), 16–49.Google Scholar
• Fong CT (2006) The effects of emotional ambivalence on creativity. Acad. Management J. 49(5):1016–1030.Crossref, Google Scholar
• Frankl V (1959) Man’s Search for Meaning (Hodder & Stoughton, London).Google Scholar
• Freidson E (2001) Professionalism: The Third Logic (University of Chicago Press, Chicago).Google Scholar
• Friedland R (2018) Moving institutional logics forward: Emotion and meaningful material practice. Organ. Stud. 39(4):515–542.Crossref, Google Scholar
• Glaser BG, Strauss AL (1967) The Discovery of Grounded Theory: Strategies for Qualitative Research (Aldine Publishing).Google Scholar
• Glikson E, Woolley AW (2020) Human trust in artificial intelligence: Review of empirical research. Acad. Management Ann. 14(2):627–660.Crossref, Google Scholar
• Hansson SO (2018) How to perform an ethical risk analysis. Risk Anal. 38(9):1820–1829.Crossref, Google Scholar
• Hinds PJ, Bailey DE (2003) Out of sight, out of sync: Understanding conflict in distributed teams. Organ. Sci. 14(6):615–632.Link, Google Scholar
• Hirschhorn L (1984) Beyond Mechanization (MIT Press, Cambridge, MA).Google Scholar
• Hirschman AO (1970) Exit, Voice, and Loyalty: Response to Decline in Firms, Organizations, and States (Harvard University Press, Cambridge, MA).Google Scholar
• Jasper JM (2011) Emotions and social movements: Twenty years of theory and research. Annu. Rev. Sociol. 37:285–303.Crossref, Google Scholar
• Kahn WA (2019) Dynamics and implications of distress organizing. Acad. Management J. 62(5):1471–1497.Crossref, Google Scholar
• Kellogg K, Valentine M, Christin A (2019) Algorithms at work: The new contested terrain of control. Acad. Management Ann. 14(1):366–410.Crossref, Google Scholar
• Klein J, Amis J (2021) The dynamics of framing: Image, emotion, and the European migration crisis. Acad. Management J. 64(5):1324–1354.Crossref, Google Scholar
• Klein K, Boals A (2001) Expressive writing can increase working memory capacity. J. Experiment. Psych. 130(3):520–533.Crossref, Google Scholar
• Kreuzer M (2014) Remotely Piloted Aircraft: Evolution, Diffusion, and the Future of Air Warfare (Princeton University, Princeton, NJ).Google Scholar
• Kroll J, Egan E (2004) Psychiatry, moral worry, and moral emotions. J. Psychiatric Practice 10:352–360.Crossref, Google Scholar
• Kunda G (2006) Engineering Culture: Control and Commitment in a High-Tech Corporation, revised ed. (Temple University Press, Philadelphia, PA).Google Scholar
• Leonardi PM, Barley SR (2010) What’s under construction here? Social action, materiality, and power in constructivist studies of technology and organizing. Acad. Management Ann. 4(1):1–51.Crossref, Google Scholar
• Leonardi PM, Treem JW (2020) Behavioral visibility: A new paradigm for organization studies in the age of digitization, digitalization, and datafication. Organ. Stud. 41(12):1601–1625.Crossref, Google Scholar
• Leonardi PM (2021) COVID-19 and the new technologies of organizing: digital exhaust, digital footprints, and artificial intelligence in the wake of remote work. J. Management Stud. 58:1.Crossref, Google Scholar
• Lincoln YS, Guba EG (1985) Naturalistic Inquiry (Sage Publications).Crossref, Google Scholar
• Locke K (2001) Grounded Theory in Management Research (Sage Publications).Google Scholar
• Mazmanian M (2013) Avoiding the trap of constant connectivity: When congruent frames allow for heterogeneous practices. Acad. Management J. 56(5):1225–1250.Crossref, Google Scholar
• Mazmanian M, Orlikowski WJ, Yates J (2013) The Autonomy paradox: The implication of mobile email devices for knowledge professionals. Organ. Sci. 24(5):1337–1357.Link, Google Scholar
• Möhlmann M, Zalmanson L, Henfridsson O, Gregory RW (2020) Algorithmic management of work on online labor platforms: When matching meets control. Management Inform. Systems Quart.Google Scholar
• Nord WR, Brief AP, Atieh JM, Doherty EM (1990). Studying meanings of work: the case of work values. Brief AP, Nord WR, eds. Issues in Organization and Management Series. Meanings of Occupational Work: A Collection of Essays (Lexington Books/D.C. Heath and Com), 21–64.Google Scholar
• Nurmi N, Hinds PJ (2020) Work design for global professionals: Connectivity demands, connectivity behaviors, and their effects on psychological and behavioral outcomes. Organ. Stud. 41(2):1697–1724.Crossref, Google Scholar
• O’Neill OA, Rothbard N (2017) Is love all you need? The effects of emotional culture, suppression, and work–family conflict on firefighter risk-taking and health. Acad. Management J. 60(1):78–108.Crossref, Google Scholar
• Oreg S, Bartunek J, Lee G, Do B (2018) An affect-based model of recipients’ responses to organizational change events. Acad. Management Rev. 43:65–86.Crossref, Google Scholar
• Pachidi S, Berends H, Faraj S, Huysman M (2020) Make way for the algorithms: Symbolic actions and change in a regime of knowing. Organ. Sci. 32(1):18–41.Link, Google Scholar
• Perrow C (1983) The organizational context of human factors engineering. Admin. Sci. Quart. 28(4):521–541.Crossref, Google Scholar
• Perrow C (1999) Normal Accidents: Living with High-Risk Technologies (Princeton University Press, Princeton, NJ).Google Scholar
• Petriglieri G, Ashford SJ, Wrzesniewski A (2019) Agony and ecstasy in the gig economy: Cultivating holding environments for precarious and personalized work identities. Admin. Sci. Quart. 64(1):124–170.Crossref, Google Scholar
• Pratt MG (2000) The good, the bad, and the ambivalent: Managing identification among Amway distributors. Admin. Sci. Quart. 45:456–493.Crossref, Google Scholar
• Pratt MG, Doucet L (2000) Ambivalent feelings in organizational relationships. Fineman S, ed. Emotions in Organizations (Sage, London), 204–226.Crossref, Google Scholar
• Pratt MG (2008) Fitting oval pegs into round holes tensions in evaluating and publishing qualitative research in top-tier North American journals. Organ. Res. Methods 11(3):481–509.Crossref, Google Scholar
• Radcliffe LS (2017) Capturing the complexity of daily workplace experiences using qualitative diaries. Cassel C, Cuncliffe A, Grandy G, eds. The SAGE Handbook of Qualitative Business and Management Research Methods (Sage Publications), 188–204.Google Scholar
• Rauch M, Ansari S (2021) Diaries as a methodological innovation for studying grand challenges. Res. Sociol. Organ. In press.Google Scholar
• Rogers J (2019) The dark side of our drone future. Bull. Atomic Scientists, https://thebulletin.org/2019/10/the-dark-side-of-our-drone-future/Google Scholar
• Rosso BD, Bekas KH, Wrzesniewski A (2010) On the meaning of work: A theoretical integration and review. Res. Organ. Behav. 30:91–127.Crossref, Google Scholar
• Sanchez-Burks J, Huy QN (2009) Emotional aperture and strategic change: The accurate recognition of collective emotions. Organ. Sci. 20(1):22–34.Link, Google Scholar
• Schabram K, Maitlis S (2017) Negotiating the challenges of a calling: Emotion and enacted sensemaking in animal shelter work. Acad. Management J. 60(2):584–609.Crossref, Google Scholar
• Schwarz E (2018) Death Machines: The Ethics of Violent Technologies (Manchester University Press).Crossref, Google Scholar
• Schwartz SH (1992) Universals in the content and structure of values: Theoretical advances and empirical tests in 20 countries. Zanna MP, ed. Advances in Experimental Social Psychology, vol. 25 (Academic Press, New York), 1–65.Google Scholar
• Strauss A, Corbin J (1998) Basics of Qualitative Research: Techniques, and Procedures for Developing Grounded Theory, 2nd ed. (Sage Publications).Google Scholar
• Taylor SJ, Bogdan R (1984) Introduction to Qualitative Research Methods: The Search for Meaning, 2nd ed. (Wiley, New York).Google Scholar
• Thompson J, Bunderson J (2003) Violations of principle: Ideological currency in the psychological contract. Acad. Management Rev. 28(4):571–586.Crossref, Google Scholar
• United Nations (2020) Report of the Special Rapporteur on extrajudicial, summary, or arbitrary executions to the Human Rights Council. Accessed January 3, 2021, https://documents-dds-ny.un.org/doc/UNDOC/GEN/G20/211/32/PDF/G2021132.pdf?OpenElement.Google Scholar
• Van de Ven AH, Poole MS (1990) Methods for studying innovation development in the Minnesota Innovation Research Program. Organ. Sci. 1(3):313–335.Link, Google Scholar
• Vertesi J (2014) Seeing Like a Rover How Robots, Teams, and Images Craft Knowledge of Mars (University of Chicago Press, Chicago).Google Scholar
• von Krogh G (2018) Artificial intelligence in organizations: New opportunities for phenomenon-based theorizing. Acad. Managment Discovery 4(4):404–409.Crossref, Google Scholar
• von Krogh G (2020) Building capacity for empirical discovering in management and organization studies. Acad. Management Discovery 6(2):159–164.Google Scholar
• von Krogh GV, Haefliger S, Spaeth S, Wallin MW (2012) Carrots and rainbows: Motivation and social practice in open source software development. Management Inform. Systems Quart. 36(2):649–676.Crossref, Google Scholar
• Voronov M, Vince R (2012) Integrating emotions into the analysis of institutional work. Acad. Management Rev. 37(1):58–81.Google Scholar
• Voronov M, Weber K (2016) The heart of institutions: Emotional competence and institutional actorhood. Acad. Management Rev. 41(3):456–478.Google Scholar
• Weick KE (1979) The Social Psychology of Organizing, 2nd ed. (Addison-Wesley, Reading, MA).Google Scholar
• Wrzesniewski A (2012) Callings. Cameron KS, Spreitzer GM, eds. Oxford Handbook of Positive Organizational Scholarship (Oxford University Press, Oxford, UK), 45–55.Google Scholar
• Zerubavel E (1991) The Fine Line: Making Distinctions in Everyday Life (Free Press, New York).Google Scholar
• Zietsma C, Toubiana M, Voronov M, Roberts A (2018) Emotions in Organization Theory (Cambridge University Press, Cambridge, UK).Google Scholar
• Zuboff S (1988) In the Age of the Smart Machine: The Future of Work and Power (Basic Books, New York).Google Scholar
• Zuboff S (2019) The Age of Surveillance Capitalism: The Fight for a Human Future at the New Frontier of Power (Public Affairs).Google Scholar