Returnless Partial Refunds: A Large-Scale Field Experiment in E-Commerce
- Lu Fang ,
Lu Fang
[email protected]https://orcid.org/0009-0000-4184-4929
School of Management, Zhejiang University of Finance and Economics, Hangzhou 310018, China; and Laboratory for Human-AI Collaboration and Digital Intelligence Innovation, Zhejiang University, Hangzhou 310058, China
- Chunhua Wu ,
Chunhua Wu
[email protected]https://orcid.org/0000-0001-6445-8000
UBC Sauder School of Business, The University of British Columbia, Vancouver, British Columbia V6T 1Z2, Canada
- Zhe Yuan ,
Corresponding Author
Zhe Yuan
[email protected]https://orcid.org/0000-0002-7502-9102
Center for Research of Private Economy, School of Economics, Future Regional Development Laboratory, and Academy of Financial Research, Zhejiang University, Hangzhou 310058, China
- Kaifu Zhang
Lu Fang
[email protected]https://orcid.org/0009-0000-4184-4929
School of Management, Zhejiang University of Finance and Economics, Hangzhou 310018, China; and Laboratory for Human-AI Collaboration and Digital Intelligence Innovation, Zhejiang University, Hangzhou 310058, China
Chunhua Wu
[email protected]https://orcid.org/0000-0001-6445-8000
UBC Sauder School of Business, The University of British Columbia, Vancouver, British Columbia V6T 1Z2, Canada
Corresponding Author
Zhe Yuan
[email protected]https://orcid.org/0000-0002-7502-9102
Center for Research of Private Economy, School of Economics, Future Regional Development Laboratory, and Academy of Financial Research, Zhejiang University, Hangzhou 310058, China
Supplemental Material
The replication files for this article are available HERE.
