The Influence of Routine Interdependence and Skillful Accomplishment on the Coordination of Standardizing and Customizing

The authors are grateful to the Economic and Social Research Council [Grant RES-173-27-0163], the British Academy of Management [Grant SG091192], and the Insurance Intellectual Capital Initiative for their support. They thank Luciana D’Adderio, the associate editor, and the three anonymous reviewers for their insightful guidance. They also thank Wanda Orlikowski, Brad MacKay, Donald MacKenzie, and colleagues at Edinburgh University; Ann Langley, Linda Rouleau, and colleagues at HEC Montreal; Martha Feldman, Nina Bandelj, and colleagues at the Center for Organizational Research, University of California, Irvine; Beth Bechky, Gino Cattani, Natalia Levina, and colleagues at New York University; and participants in the Process Research in Organization Studies workshop 2014 for their comments on earlier drafts.