Supervisory Support Shift: The Impact of Disability Inclusion on Coworker Productivity

The authors are grateful to Michel Anteby, Evan Apfelbaum, Rodrigo Canales, Charles Chu, Oriane Georgeac, Giacomo Negro, Siobhan O’Mahony, Kristin Smith-Crowe, and Heli Wang for their valuable feedback on earlier drafts of this manuscript. The authors also thank Editor Timothy Gubler and the three anonymous reviewers for their insightful and developmental guidance throughout the review process. Finally, the authors are indebted to the executives, operations department, recruiting and training teams, frontline managers, and customer service agents at TLC for generously sharing data and participating in interviews. All remaining errors are the authors’ own.