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ON-DEMAND PLATFORMS

Ride-hailing Platforms

Do Digital Platforms Reduce Moral Hazard? The Case of Uber and Taxis

Published Online:

Management Science

    Abstract
    Digital platforms provide a variety of technology-enabled tools that enhance market transparency, such as real-time monitoring, ratings of buyers and sellers, and low-cost complaint channels. How do these innovations affect moral hazard and service ...
We Are on the Way: Analysis of On-Demand Ride-Hailing Systems

Published Online:

M&SOM

    Abstract
    Problem definition : Recently, there has been a rapid rise of on-demand ride-hailing platforms, such as Uber and Didi, which allow passengers with smartphones to submit trip requests and match them to drivers based on their locations and drivers’ ...
The Role of Surge Pricing on a Service Platform with Self-Scheduling Capacity

Published Online:

M&SOM

    Abstract
    Recent platforms, like Uber and Lyft, offer service to consumers via “self-scheduling” providers who decide for themselves how often to work. These platforms may charge consumers prices and pay providers wages that both adjust based on prevailing demand ...
A Balancing Act of Regulating On-Demand Ride Services

Published Online:

Management Science

    Abstract
    Regulating on-demand ride-hailing services (e.g., Uber and DiDi) requires a balance of multiple competing objectives: encouraging innovative business models (e.g., DiDi), sustaining traditional industries (e.g., taxi), creating new jobs, and reducing ...
Coordinating Supply and Demand on an On-Demand Service Platform with Impatient Customers

Published Online:

M&SOM

    Abstract
    We consider an on-demand service platform using earning-sensitive independent providers with heterogeneous reservation price (for work participation) to serve its time and price-sensitive customers with heterogeneous valuation of the service. As such, the ...
On-Demand Service Platforms

Published Online:

M&SOM

    Abstract
    An on-demand service platform connects waiting-time-sensitive customers with independent service providers (agents). This paper examines how two defining features of an on-demand service platform—delay sensitivity and agent independence—impact the ...
Pricing and Matching with Forward-Looking Buyers and Sellers

Published Online:

M&SOM

    Abstract
    Problem definition: We study a dynamic market over a finite horizon for a single product or service in which buyers with private valuations and sellers with private supply costs arrive following Poisson processes. A single market-making intermediary ...
Managing Supply in the On-Demand Economy: Flexible Workers, Full-Time Employees, or Both?

Published Online:

Operations Research

    Abstract
    The rise of the blended workforce, which is identified as one of the top current workplace trends, is prompting firms to reevaluate their staffing strategies. A blended workforce melds as a deliberate business strategy flexible workers (for example, ...
Surge Pricing and Two-Sided Temporal Responses in Ride Hailing

Published Online:

M&SOM

    Abstract
    Problem definition: We investigate surge pricing in ride-hailing platforms from a temporal perspective, highlighting strategic behavior by riders and drivers and that drivers respond to surge pricing much more slowly than riders do. Academic/practical ...
Spatial Pricing in Ride-Sharing Networks

Published Online:

Operations Research

    Abstract
    Motivated by the prevalence of ride-sharing platforms, in “Spatial Pricing in Ride-Sharing Networks,” Bimpikis, Candogan, and Saban explore the impact of the demand pattern for rides across a network’s locations on a platform’s optimal pricing and ...
Surge Pricing and Its Spatial Supply Response

Published Online:

Management Science

    Abstract
    We consider the pricing problem faced by a revenue-maximizing platform matching price-sensitive customers to flexible supply units within a geographic area. This can be interpreted as the problem faced in the short term by a ride-hailing platform. We ...
Making the Most of Your Regret: Workers’ Relocation Decisions in On-Demand Platforms

Published Online:

M&SOM

    Abstract
    Problem definition : We have witnessed a rapid rise of on-demand platforms, such as Uber, in the past few years. Although these platforms allow workers to choose their own working hours, they have limited leverage in maintaining availability of workers ...
Labor Welfare in On-Demand Service Platforms

Published Online:

M&SOM

    Abstract
    Problem definition: An on-demand service platform relies on independent workers (agents) who decide how much time, if any, to devote to the platform. Some labor advocates have argued that an expansion of the labor pool hurts agents—by reducing the wage ...
Examining the Heterogeneous Impact of Ride-Hailing Services on Public Transit Use

Published Online:

Information Systems Research

Ride-Hailing Platforms: Competition and Autonomous Vehicles

Published Online:

M&SOM

    Abstract
    Problem definition: Ride-hailing platforms, which are currently struggling with profitability, view autonomous vehicles (AVs) as important to their long-term profitability and prospects. Are competing platforms helped or harmed by platforms’ obtaining ...
Minimum Earnings Regulation and the Stability of Marketplaces

Published Online:

M&SOM

    Abstract
    Problem definition: New York City and Seattle recently enacted minimum earnings regulations for ride-hailing providers that are based on their utilization rates. The regulations are intended to deliver minimum earnings while preserving the flexibility of ...
Implications of Worker Classification in On-Demand Economy

Ming Hu, Jianfu Wang, and Zhoupeng (Jack) Zhang

Published Online: April 6, 2022
http://dx.doi.org/10.2139/ssrn.4076484

2019 Wagner Prize Winner: Ride-hailing Order Dispatching on DiDi via Reinforcement Learning

INFORMS

Published Online: November 7, 2019

Driver Positioning and Incentive Budgeting with an Escrow Mechanism for Ridesharing Platforms

INFORMS

Published Online: November 16, 2020

How Seattle Is Helping Lyft & Uber Drivers With Minimum pay!

The Rideshare Guy

Published Online: December 31, 2021

Providing new insight on rideshares and sexual assault rates

Jiyong Park

Published Online: June 11, 2021
INFORMS Resoundingly Human

Optimizing transportation scheduling for a win, win, win situation for all

Vikrant Vaze

Published Online: May 21, 2021
INFORMS Resoundingly Human

Will your ride be cancelled? Fighting bias in rideshares

Jorge Mejia and Chris Parker

Published Online: May 29, 2020
INFORMS Resoundingly Human

Food and Other Delivery

Food Delivery Service and Restaurant: Friend or Foe?

Published Online:

Management Science

    Abstract
    With food delivery services, customers can hire delivery workers to pick up food on their behalf. To investigate the long-term impact of food delivery services on the restaurant industry, we model a restaurant serving food to customers as a stylized ...
Managing Relationships Between Restaurants and Food Delivery Platforms: Conflict, Contracts, and Coordination

Published Online:

Management Science

    Abstract
    Restaurant delivery platforms collect customer orders via the Internet, transmit them to restaurants, and deliver the orders to customers. They provide value to restaurants by expanding their markets, but critics claim they destroy restaurant profits by ...
On-Time Last-Mile Delivery: Order Assignment with Travel-Time Predictors

Published Online:

Management Science

    Abstract
    We study how delivery data can be applied to improve the on-time performance of last-mile delivery services. Motivated by the delivery operations and data of a food delivery service provider, we discuss a framework that integrates travel-time predictors ...
Profit or Growth? Dynamic Order Allocation in a Hybrid Workforce

Published Online:

Management Science

    Abstract
    Modern digital technology has enabled the emergence of the hybrid workforce in service organizations, where a firm uses on-demand freelancers to augment its traditional labor supply of employees. Freelancers are typically supplied by an electronic ...
Real-Time Routing for On-Demand Delivery

INFORMS

Published Online: October 5, 2020

Making On-Demand Delivery Profitable // Jeremy Stanley, Instacart (Data Driven NYC / FirstMark)

Data Driven NYC

Published Online: September 30, 2016

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