Service Spotlights

Research Articles

Theory of Paradox Within Service-Dominant Logic

Pages:111–123

Published Online:April 27, 2018

https://doi.org/10.1287/serv.2018.0206

The Effect of Experience Congruity on Repurchase Intention: The Moderating Role of Public Commitment

Pages:124–138

Published Online:May 3, 2018

https://doi.org/10.1287/serv.2017.0203

A Framework for Increasing Sustainability in Services

Pages:139–153

Published Online:May 9, 2018

https://doi.org/10.1287/serv.2018.0207

Open Access
Data-Driven Understanding of Smart Service Systems Through Text Mining

Pages:154–180

Published Online:May 17, 2018

https://doi.org/10.1287/serv.2018.0208

Value Encounter Modeling—Formalization and Application

Pages:181–194

Published Online:May 18, 2018

https://doi.org/10.1287/serv.2018.0209

Revenue Management with Customers’ Reference Price: Are the Existing Methods Effective?

Pages:195–214

Published Online:May 21, 2018

https://doi.org/10.1287/serv.2017.0202

Editorial Board

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