The Creative and Cross-Functional Benefits of Wearing Hearts on Sleeves: Authentic Affect Climate, Information Elaboration, and Team Creativity
Published Online:9 Mar 2021https://doi.org/10.1287/orsc.2021.1448
References
- (2019) Team creativity, cognition, and cognitive style diversity. Management Sci. 65(4):1586–1599.Link, Google Scholar
- (1991) Multiple Regression: Testing and Interpreting Interactions (Sage, Thousand Oaks, CA).Google Scholar
- (2016) The dynamic componential model of creativity and innovation in organizations: Making progress, making meaning. Res. Organ. Behav. 36:157–183.Crossref, Google Scholar
- (2005) Affect and creativity at work. Admin. Sci. Quart. 50(3):367–403.Crossref, Google Scholar
- (1995) Emotion in the workplace: A reappraisal. Human Relations 48(2):97–125.Crossref, Google Scholar
- (2010) Win or lose the battle for creativity: The power and perils of intergroup competition. Acad. Management J. 53(4):827–845.Crossref, Google Scholar
- (1998) Independence and bipolarity in the structure of current affect. J. Personality Soc. Psych. 74(4):967–984.Crossref, Google Scholar
- (2002) The ripple effect: Emotional contagion and its influence on group behavior. Admin. Sci. Quart. 47(4):644–675.Crossref, Google Scholar
- (2007) Why does affect matter in organizations? Acad. Management Perspect. 21(1):36–59.Crossref, Google Scholar
- (2015) Group affect. Annual Rev. Organ. Psych. Organ. Behav. 2:21–46.Crossref, Google Scholar
- (2000) The collective construction of work group moods. Admin. Sci. Quart. 45(2):197–231.Crossref, Google Scholar
- (2003) Sharing meaning across occupational communities: The transformation of understanding on a production floor. Organ. Sci. 14(3):312–330.Link, Google Scholar
- (2018) Knowledge creation across worldviews: How metaphors impact and orient group creativity. Organ. Sci. 29(1):58–79.Link, Google Scholar
- (2004) Understanding HRM-firm performance linkages: The role of the “strength” of the HRM system. Acad. Management Rev. 29(2):203–221.Google Scholar
- (1980) Translation and content analysis of oral and written materials. Triandis HC, Berry JW, eds. Handbook Cross-Cultural Psychology (Allyn & Bacon, Boston), 398–444.Google Scholar
- (2002) Comparing alternative conceptualizations of functional diversity in management teams: Process and performance effects. Acad. Management J. 45(5):875–893.Crossref, Google Scholar
- (2005) Examining empathy in medical encounters: An observational study using the empathic communication coding system. Health Comm. 18(2):123–140.Crossref, Google Scholar
- (2002) A pragmatic view of knowledge and boundaries: Boundary objects in new product development. Organ. Sci. 13(4):442–455.Link, Google Scholar
- (2012) The illusion of statistical control: Control variable practice in management research. Organ. Res. Methods 15(3):413–435.Crossref, Google Scholar
- (2020) Across the great divides: Gender dynamics influence how intercultural conflict helps or hurts creative collaboration. Acad. Management J. 63(3):903–934.Crossref, Google Scholar
- (2019) “I feel your pain”: A critical review of organizational research on empathy. J. Organ. Behav. 40(2):166–192.Crossref, Google Scholar
- (2011) Implicit voice theories: Taken-for-granted rules of self-censorship at work. Acad. Management J. 54(3):461–488.Crossref, Google Scholar
- (2011) Emotional display rules as work unit norms: A multilevel analysis of emotional labor among nurses. J. Occupational Health Psych. 16(2):170–186.Crossref, Google Scholar
- (1999) Psychological safety and learning behavior in work teams. Admin. Sci. Quart. 44:350–383.Crossref, Google Scholar
- (2014) Psychological safety: The history, renaissance, and future of an interpersonal construct. Annual Rev. Organ. Psych. Organ. Behav. 1(1):23–43.Crossref, Google Scholar
- (2007) Methods for integrating moderation and mediation: A general analytical framework using moderated path analysis. Psych. Methods 12(1):1–22.Crossref, Google Scholar
- (2007) Emotion in organizations: A review and theoretical integration. Acad. Management Ann. 1(1):315–386.Crossref, Google Scholar
- (2020) Shifting focus: The influence of affective diversity on team creativity. Organ. Behav. Human Decision Processes 156:24–37.Crossref, Google Scholar
- (1995) Mood and judgment: The affect infusion model (AIM). Psych. Bull. 117(1):39–66.Crossref, Google Scholar
- (2017) Psychological safety: A meta-analytic review and extension. Personal Psych. 70(1):113–165.Crossref, Google Scholar
- (2011) Authentic leadership: A review of the literature and research agenda. Leadership Quart. 22(6):1120–1145.Crossref, Google Scholar
- (2006) Individualism-collectivism and group creativity. Organ. Behav. Human Decision Processes 100(1):96–109.Crossref, Google Scholar
- (2012) Free to be you and me: A climate of authenticity alleviates burnout from emotional labor. J. Occupational Health Psych. 17(1):1–14.Crossref, Google Scholar
- (2015) Help-seeking and help-giving as an organizational routine: Continual engagement in innovative work. Acad. Management J. 58(1):136–168.Crossref, Google Scholar
- (2006) When collections of creatives become creative collectives: A field study of problem solving at work. Organ. Sci. 17(4):484–500.Link, Google Scholar
- (2007) What’s the difference? Diversity constructs as separation, variety, or disparity in organizations. Acad. Management Rev. 32(4):1199–1228.Crossref, Google Scholar
- (2017) Pliable guidance: A multilevel model of curiosity, feedback seeking, and feedback giving in creative work. Acad. Management J. 60(6):2051–2072.Crossref, Google Scholar
- (2014) Let’s dance! Elastic coordination in creative group work: A qualitative study of modern dancers. Acad. Management J. 57(5):1256–1283.Crossref, Google Scholar
- (2015) An inductive study of feedback interactions over the course of creative projects. Acad. Management J. 58(2):375–404.Crossref, Google Scholar
- (2013) A different perspective: The multiple effects of deep level diversity on group creativity. J. Experiment. Soc. Psych. 49(5):822–832.Crossref, Google Scholar
- (2014) Creative synthesis: Exploring the process of extraordinary group creativity. Acad. Management Rev. 39(3):324–343.Crossref, Google Scholar
- (2013) Collective engagement in creative tasks: The role of evaluation in the creative process in groups. Admin. Sci. Quart. 58(3):346–386.Crossref, Google Scholar
- (2018) Different strokes for different teams: The contingent effects of positive and negative feedback on the creativity of informationally homogeneous and diverse teams. Acad. Management J. 61(6):2159–2181.Crossref, Google Scholar
- (2012) Fostering team creativity: Perspective taking as key to unlocking diversity’s potential. J. Appl. Psych. 97(5):982–996.Crossref, Google Scholar
- (2007) Bridging faultlines by valuing diversity: Diversity beliefs, information elaboration, and performance in diverse work groups. J. Appl. Psych. 92(5):1189–1199.Crossref, Google Scholar
- (2008) Facing differences with an open mind: Openness to experience, salience of intragroup differences, and performance of diverse work groups. Acad. Management. J. 51(6):1204–1222.Crossref, Google Scholar
- (2018) Leader humility and team creativity: The role of team information sharing, psychological safety, and power distance. J. Appl. Psych. 103(3):313–323.Crossref, Google Scholar
- (2008) The right way to lead with emotional labor. Humphrey RH, ed. Affect and Emotion: New Directions in Management Theory and Research (Information Age Publishing, Charlotte, NC), 1–17.Google Scholar
- (2003) Idea-generation in naturally occurring contexts: Complex appropriation of a simple group procedure. Human Comm. Res. 29(4):560–591.Crossref, Google Scholar
- (2017) Cultural brokerage and creative performance in multicultural teams. Organ. Sci. 28(6):993–1009.Link, Google Scholar
- (2009) When and how diversity benefits teams: The importance of team members’ need for cognition. Acad. Management J. 52(3):581–598.Crossref, Google Scholar
- (2014) Making business personal. Harvard Bus. Rev. 92(4):44–52.Google Scholar
- (1999) Social functions of emotions at four levels of analysis. Cognition Emotion 13(5):505–521.Crossref, Google Scholar
- (2015) Mood at the midpoint: Affect and change in exploratory search over time in teams that face a deadline. Organ. Sci. 26(1):99–118.Link, Google Scholar
- (2008) Answers to 20 questions about interrater reliability and interrater agreement. Organ. Res. Methods 11(4):815–852.Crossref, Google Scholar
- (2018) Does gender diversity help teams constructively manage status conflict? An evolutionary perspective of status conflict, team psychological safety, and team creativity. Organ. Behav. Human Decision Processes 144:187–199.Crossref, Google Scholar
- (2011) Innovation blindness: Culture, frames, and cross-boundary problem construction in the development of new technology concepts. Organ. Sci. 22(2):347–369.Link, Google Scholar
- (2010) Nexus work: Brokerage on creative projects. Admin. Sci. Quart. 55(1):47–81.Crossref, Google Scholar
- (2008) Brainstorming reconsidered: A goal-based view. Acad. Management Rev. 33(3):649–668.Crossref, Google Scholar
- (2002) To parcel or not to parcel: Exploring the question, weighing the merits. Structural Equation Model. 9(2):151–173.Crossref, Google Scholar
- (2013) Why the items vs. parcels controversy needn’t be one. Psych. Methods 18(3):285–300.Crossref, Google Scholar
- (2012) Transcending knowledge differences in cross-functional teams. Organ. Sci. 23(4):951–970.Link, Google Scholar
- (2017) Drawing Snow White and animating Buzz Lightyear: Technological toolkits characteristics and creativity in cross disciplinary teams. Organ. Sci. 28(4):711–728.Link, Google Scholar
- (1994) Interpretations of stress in institutions: The cultural production of ambiguity and burnout. Admin. Sci. Quart. 39(4):628–653.Crossref, Google Scholar
- (2011) The effect of conformist and attentive-to-detail members on team innovation: Reconciling the innovation paradox. Acad. Management J. 54(4):740–760.Crossref, Google Scholar
- (1996) The dimensions, antecedents, and consequences of emotional labor. Acad. Management Rev. 21(4):986–1010.Crossref, Google Scholar
- (2012) The bias against creativity: Why people desire but reject creative ideas. Psych. Sci. 23(1):13–17.Crossref, Google Scholar
- (1992) The politics of emotion: A feminist reading of bounded rationality. Acad. Management Rev. 17(3):465–486.Crossref, Google Scholar
- (2017) Psychological safety: A systematic review of the literature. Human Resource Management Rev. 27(3):521–535.Crossref, Google Scholar
- (1957) Applied Imagination (Scribner, New York).Google Scholar
- (2017) The role of affect climate in organizational effectiveness. Acad. Management Rev. 42(2):334–360.Crossref, Google Scholar
- (2019) Fostering creativity in organisations. Accessed August 28, 2020, https://www.london.edu/think/fostering-creativity-in-organisations.Google Scholar
- (2015) Regulating and facilitating: The role of emotional intelligence in maintaining and using positive affect for creativity. J. Appl. Psych. 100(3):917–934.Crossref, Google Scholar
- (2008) Unlocking the effects of gender faultlines on team creativity: Is activation the key? J. Appl. Psych. 93(1):225–234.Crossref, Google Scholar
- (2017) From creativity to innovation: The social network drivers of the four phases of the idea journey. Acad. Management Rev. 42(1):53–79.Crossref, Google Scholar
- (2014) A social composition view of team creativity: The role of member nationality-heterogeneous ties outside of the team. Organ. Sci. 25(5):1434–1452.Link, Google Scholar
- (2020) Thanks for your ideas: Gratitude and team creativity. Organ. Behav. Human Decision Processes 156:69–81.Crossref, Google Scholar
- (2003) Common method biases in behavioral research: A critical review of the literature and recommended remedies. J. Appl. Psych. 88(5):879–903.Crossref, Google Scholar
- Resick CJ, Murase T, Randall KR, DeChurch LA (2014) Information elaboration and team performance: Examining the psychological origins and environmental contingencies. Organizational Behavior and Human Decision Processes 124(2):165–176.Google Scholar
- (2007) When is a new thing a good thing? Technological change, product form design, and perceptions of value for product innovations. Organ. Sci. 18(2):217–232.Link, Google Scholar
- (2011) Waking up on the right or wrong side of the bed: Start-of-workday mood, work events, employee affect, and performance. Acad. Management J. 54(5):959–980.Crossref, Google Scholar
- (2020) Where you end and I begin: Understanding intimate co-creation. Acad. Management Rev. 45(1):181–204.Crossref, Google Scholar
- (2005) Understanding organization-customer links in service settings. Acad. Management J. 48(6):1017–1032.Crossref, Google Scholar
- (2003) Mood as information: 20 years later. Psych. Inq. 14(3–4):296–303.Crossref, Google Scholar
- (2016) Effects of empathic social responses on the emotions of the recipient. Brain Cogn. 103:50–61.Crossref, Google Scholar
- (2007) Being emotional during decision making, good or bad? An empirical investigation. Acad. Management J. 50(4):923–940.Crossref, Google Scholar
- (2015) Introduction: Integrating creativity, innovation and entrepreneurship to enhance the organization’s capability to navigate in the new competitive landscape. The Oxford Handbook of Creativity, Innovation, and Entrepreneurship (Oxford University Press, New York), 1–14.Crossref, Google Scholar
- (2007) When is educational specialization heterogeneity related to creativity in research and development teams? Transformational leadership as a moderator. J. Appl. Psych. 92(6):1709–1721.Crossref, Google Scholar
- (1996) Brainstorming groups in context: Effectiveness in a product design firm. Admin. Sci. Quart. 41(4):685–718.Crossref, Google Scholar
- (2006) Reactions to unfair events in computer-mediated groups: A test of uncertainty management theory. Organ. Behav. Human Decision Processes 100(1):1–20.Crossref, Google Scholar
- (2013) Emotion helping by managers: An emergent understanding of discrepant role expectations and outcomes. Acad. Management J. 56(2):334–357.Crossref, Google Scholar
- (2008) Group information elaboration and group decision making: The role of shared task representations. Organ. Behav. Human Decision Processes 105(1):82–97.Crossref, Google Scholar
- (2017) Team innovation. Annual Rev. Organ. Psych. Organ. Behav. 4(1):211–233.Crossref, Google Scholar
- (2004) Work group diversity and group performance: An integrative model and research agenda. J. Appl. Psych. 89(6):1008–1022.Crossref, Google Scholar
- Vuori TO, Huy QN (2016) Distributed attention and shared emotions in the innovation process: How Nokia lost the smartphone battle. Admin. Sci. Quart. 61(1):9–51.Google Scholar
- (2005) A multilevel model of safety climate: Cross-level relationships between organization and group-level climates. J. Appl. Psych. 90(4):616–628.Crossref, Google Scholar

